[RESOLVED] MyFAU experiencing issues

We have resolved the issue and MyFAU has been restored to full service. All related systems and applications should be functioning as usual. If you notice any issues with campus systems or applications, please contact the IT Help Desk

************************************************************************************************

We’re currently experiencing degraded performance issues with MyFAU. A “Page not found” will be displayed after logging in via single-sign on. The links at the top of the page work and will redirect properly.

OIT is working with the vendor to restore the service as soon as possible.

We apologize for any inconvenience.

Posted in Educational Technologies, Systems, Uncategorized

[COMPLETED]Network Maintenance – All campuses

The network maintenance scheduled for this morning has been completed. We expect network services to be operating normal at this time.

Posted in Uncategorized

[NETWORK MAINTENANCE] All campuses – Saturday March 4th from 12:00 a.m. until 3:00 a.m.

OIT will be performing network maintenance affecting all campuses on Saturday March 4th from 12:00 a.m. until 3:00 a.m. During this maintenance window, all connectivity to and from the internet and access to campus technology services will be interrupted for up to 15 minutes on each campus.

Posted in Uncategorized

Resolved – Banner Production Admin – Service Invocation Failed

Update:

Users please close all your browser sessions and re-open if it is still not working. The service is working correctly now.

Original Post:

We have users that have reported issues with the Banner Admin application in production. When trying to open a form in the search, they receive a message of “Service Invocation Failed, Couldn’t access remote service.”

The issue is resolved, however, if you continue to experience this error message. Please close all your browser windows, open new ones, and try again. It should work after doing this.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 23 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Single-Sign On Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/23/2023 5:00 AM
Downtime window end: 02/23/2023 6:00 AM
Affected services: Single Sign On and any applications using SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 02/23/2023 12:00 AM
Downtime window end: 02/23/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Desktop Updates for Admissions Office Computer Systems
Description of change: OIT will be making adjustments to Admissions desktops and laptops on February 23rd 2023. OIT will work with Admissions to communicate the changes and what can be expected.
Downtime window start: 02/23/2023 1:00 PM
Downtime window end: 02/23/2023 1:05 PM
Affected services: Undergraduate Admission user desktops and laptops
End-user impact: This change only impacts Undergraduate Admissions staff. After the change, Undergraduate Admissions staff will be prompted to authenticate with DUO when logging in to their desktops and laptops.

Posted in Research Computing, Systems, Uncategorized

Data Center Storage Maintenance

Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

[RESOLVED] MYFAU internal pages not loading

The MYFAU issue has been resolved and all pages should be loading correctly.

========================================

Some of the internal pages inside MYFAU are currently not loading. We are looking into it and will update once we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Clean Address Application Service Interruption

Our service called clean address is currently experiencing issues. Any pages that use this product to sanitize addresses are impacted. Two areas with most use are:

Pages may not load correctly. We are working on a temporary fix for the Personal Information page, and we are working with our vendor to restore the service.

Posted in Uncategorized

Frevvo Forms is back online.

Frevvo Forms service is back online. Thank you for your patience.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

Frevvo Forms is currently offline.

Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday