OIT will be performing network maintenance affecting all campuses on Saturday March 4th from 12:00 a.m. until 3:00 a.m. During this maintenance window, all connectivity to and from the internet and access to campus technology services will be interrupted for up to 15 minutes on each campus.
[NETWORK MAINTENANCE] All campuses – Saturday March 4th from 12:00 a.m. until 3:00 a.m.
Posted in Uncategorized
Resolved – Banner Production Admin – Service Invocation Failed
Update:
Users please close all your browser sessions and re-open if it is still not working. The service is working correctly now.
Original Post:
We have users that have reported issues with the Banner Admin application in production. When trying to open a form in the search, they receive a message of “Service Invocation Failed, Couldn’t access remote service.”
The issue is resolved, however, if you continue to experience this error message. Please close all your browser windows, open new ones, and try again. It should work after doing this.
Posted in Uncategorized
OIT Systems Maintenance, Thurs. Feb 23 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Single-Sign On Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/23/2023 5:00 AM
Downtime window end: 02/23/2023 6:00 AM
Affected services: Single Sign On and any applications using SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.
REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 02/23/2023 12:00 AM
Downtime window end: 02/23/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.
Desktop Updates for Admissions Office Computer Systems
Description of change: OIT will be making adjustments to Admissions desktops and laptops on February 23rd 2023. OIT will work with Admissions to communicate the changes and what can be expected.
Downtime window start: 02/23/2023 1:00 PM
Downtime window end: 02/23/2023 1:05 PM
Affected services: Undergraduate Admission user desktops and laptops
End-user impact: This change only impacts Undergraduate Admissions staff. After the change, Undergraduate Admissions staff will be prompted to authenticate with DUO when logging in to their desktops and laptops.
Data Center Storage Maintenance
Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.
[RESOLVED] MYFAU internal pages not loading
The MYFAU issue has been resolved and all pages should be loading correctly.
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Some of the internal pages inside MYFAU are currently not loading. We are looking into it and will update once we have more information.
Clean Address Application Service Interruption
Our service called clean address is currently experiencing issues. Any pages that use this product to sanitize addresses are impacted. Two areas with most use are:
- The Personal Information Update Page ( https://myowl.fau.edu/contact/personalInformation/index)
- Banner Admin SPAIDEN screen, adding new users or updating addresses for existing users.
Pages may not load correctly. We are working on a temporary fix for the Personal Information page, and we are working with our vendor to restore the service.
Posted in Uncategorized
Frevvo Forms is back online.
Frevvo Forms service is back online. Thank you for your patience.
Frevvo Forms is currently offline.
Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!
[RESOLVED] Issues reaching FAU websites & machines
The connection issues are resolved.
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Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.
OIT Systems Maintenance, Thurs, Jan 5 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/05/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Student Email Migration Opt-in Prompt
Description of change: OIT will be implementing a new single sign-on prompt offering students the opportunity to migrate to Office 365 Outlook email from Google Workspace Gmail.
Downtime window start: 01/05/2023 3:00 AM
Downtime window end: 01/05/2023 4:00 AM
Affected services: Single Sign On
End-user impact: Students who are not on Outlook 365 will be prompted to opt-in to migrate to Outlook 365. They also have the option to opt-out and wait until the bulk migration at the end of spring semester.
Posted in Systems, Uncategorized