UPDATE: The issue has been resolved and the registration website is available again.
***************************************************
The Registration website is currently unavailable. OIT is investigating and working to resolve the issue as soon as possible. Please check back shortly for an update.
We apologize for the inconvenience this may cause.
OIT
We are currently investigating issues with password resets and account activations.
We apologize for the inconvenience and will update this status as soon as possible.
OIT
10/27 – UPDATE 1: Banner installations are expected to be completed by 8:45am this morning.
10/27 – UPDATE 2: Banner services are all restored.
Office of Information Technology will be performing routine systems maintenance, which includes but is not limited to, rebooting servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/27/2022 from 12:01 AM to 7:00 AM during the OIT maintenance window. In addition, there will be some out of cycle maintenance tasks performed Wednesday 10/26/2022. The specific details for planned and out of cycle maintenance are below:
Banner Maintenance – Pre-requisite Installations
We will be conducting maintenance on BANNER to bring the system up to date with pre-requisites for other installations. The Banner system will be unavailable during this time.
End User Impact: Students, Staff and Faculty using Banner.
Date/Time: Wednesday, 10/26/2022: 12:01AM to 7:00AM.
Services Impacted: BANNER Admin, Databases and Self-Service.
Banner Maintenance – Main Installations
We will be conducting maintenance on BANNER to bring the system up to date. The Banner system will be unavailable during this time.
End User Impact: Students, Staff and Faculty using Banner.
Date/Time: Thursday, 10/27/2022: 12:01AM to 7:00AM.
Services Impacted: BANNER Admin, Databases and Self-Service.
REDCap Update
This is a routine REDCap update. The system will be offline during update.
End User Impact: Service will be offline during update for all users.
Date/Time: Thursday, 10/27/2022: 12:01AM to 1:00AM.
Services Impacted: REDCap.
OnBase Production Form Deployment
A new form and workflow will be migrated and installed in OnBase Production, the content management system. The new form is called the Grade Forgiveness Form.
End User Impact: No Impact nor service downtime. This is just a new feature deployment.
Date/Time: Thursday, 10/27/2022: 2:00PM to 5:00PM
Services Impacted: Hyland OnBase.
We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/20/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition there will be some out of cycle maintenance tasks performed Wednesday 10/19/2022 and Friday 10/21/2022. The specific details for planned maintenance are below:
BHRIC VMWare Maintenance Research Computing will be doing maintenance on the BHRIC VMWare environment.
Wed 10/19/22 12:00 AM until Wed 10/19/22 5:00 AM
Maintenance BHRIC SAN Research Computing will be performing maintenance on the BHRIC SAN.
Thu 10/20/22 12:00 AM Thu 10/20/22 5:00 AM
Add attributes to Oracle Identity Manager to support assigning students Outlook 365 accounts OIT will be applying new user-defined fields to Oracle Identity Manager as part of the Google to Outlook 365 migration project.
Thu 10/20/22 4:00 AM Thu 10/20/22 5:00 AM
SSO Server Maintenance – Transcripts (myowl) and CoManage application.
Thu 10/20/22 5:30 AM Thu 10/20/22 6:00 AM
BHRIC VMWare Maintenance Research Computing will be performing BHRIC VMware maintenance.
Fri 10/21/22 6:00 PM Sat 10/22/22 2:00 AM
Workday has alerted us that they found the source of the service degradation issue and have resolved it. We tested and the system is now back to standard performance.
Original Post:
Workday alerted us that they are having issues with Production tenants hosted in their WD1 Data Center. They are trying to determine the root cause so they can restore the service to normal operation. Users may experience slow loading pages, tasks not running, including the home page not loading when logging in. We will continue to monitor Workday’s progress and update this announcement as we receive alerts.
Network Registration for wireless and wired networks was upgraded this morning. If you experience any issue registering computers, printers or other devices please submit a ticket to the Help Desk.
We have identified that our anti-malware software Malwarebytes is currently blocking access to the Google.com domain. We are currently investigating the status and will update as we receive additional information.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 9/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several features requested by end users at The University. The new features are:
FAUGuest Wireless will support email addresses.
FAUGuest Wireless now supports FAU’s current theme and usability standards
Performance improvements to Network Registration
Downtime window start: 09/22/2022 5:00 AM
Downtime window end: 09/22/2022 5:30 AM
Affected services: Network registration
End-user impact: The FAU Guest network registration system will get a new theme applied and will support email. There should be no other user impact.
Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/22/2022 3:00 AM
Downtime window end: 09/22/2022 7:00 AM
Affected services: Graduate Admissions application and College of Business admissions application
End-user impact: No end-user impact is expected.
Upgrade to International Student Services server
Description of change: OIT will upgrade the server for International Student Services
Downtime window start:09/20/2022 3:30 PM
Downtime window end: 09/20/2022 4:30 PM
Affected services: International Student Services
End-user impact: The server will be offline during the upgrade. As such, services running on the server will not be available.
RedCAP Update
Description of change:
Downtime window start: 09/22/2022 12:00 AM
Downtime window end: 09/22/2022 1:00 AM
Affected services: RedCAP
End-user impact: Service will be offline for everyone during update.
Issues Starting and Joining Meetings
Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.
FAU users can login at https://fau-edu.zoom.us