OIT is conducting a system upgrade for OnBase on Wednesday, June 2, 2021. During this time, the following services will be unavailable:
OnBase Document Management system
Website form submissions that rely on OnBase
Workflows and checklists that rely on OnBase
Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.
We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.
OIT
OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021. During this time, the following services will be unavailable:
Website form submissions that rely on OnBase
Workflows and checklists that rely on OnBase
This issue is now resolved.
Zoom has seen increased error reports while joining meetings/webinars on the US east coast and is investigating
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 26th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
**UPDATE**
This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.
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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.
We will update this post as more information becomes available.
OIT
Microsoft is currently experiencing issues with their Azure and Office 365 services. Teams calls/meetings may fail amongst other things. Microsoft is working to resolve the issue
Thank you
Systems
Access to Mediasite Channels and Catalogs has been restored.