[RESOLVED] TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Posted in Uncategorized

[Resolved] – Banner Administrative Forms are experiencing issues loading

Please close and reopen your browser and start a new Banner session.

 

Banner Administrative forms are experiencing issues loading at this time.  We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

Resolved – Banner Administrative Forms are experiencing issues loading

Resolved – Please log out and start a new session into Banner.

 

Banner Administrative forms are experiencing issues loading at this time.  We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Starfish – Down

Starfish is currently down and we are working with Hobsons to resolve the issue.

 

Posted in Uncategorized

[RESOLVED]OARS – Currently not accessible to users

OARS is currently experiencing an outage. OIT is working to get the system up as quickly as possible.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.

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Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.

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uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.

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Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM

OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM.  The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages. 

Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online.  OIT will update this post when maintenance is complete or should any issues arise during this time.

We apologize for any inconvenience this may cause.

OIT

 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED] Chartwells currently unable to accept credit cards on Boca campus

The issue affecting credit cards at Chartwells locations on the Boca campus has been resolved.

Posted in Uncategorized

Chartwells currently unable to accept credit cards on Boca campus

Chartwells is currently unable to accept credit cards on the Boca Raton Campus due to a hardware failure.

We are working to resolve as soon as possible and apologize for any inconvenience.

OIT

Posted in Network and Telecom, Uncategorized

OIT Systems Maintenance, Thurs. May 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/09/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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MYFAU Persona Maintenance
Description of change: OIT will do an icon refresh and adding personas in the backend in preparation for executive education section launch in a few weeks.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MYFAU
Affected systems: MYFAU website and mobile app
Expected End-user impact: During this time, some pages take a bit longer to refresh while design changes are pushed. Most changes will be more noticeable on the mobile app where caching takes a bit to catch up.

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BHRIC Server upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT will upgrade the BHRIC servers to newest version of Windows Server.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Services on jup​17-s-profile
Affected systems: jup17-s-profile​.med.ad.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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REDCap upgrade
Description of change: OIT will upgrade the redcap research tool to the latest stable release. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 PM
Affected services: Redcap​
Affected systems: redcap
Expected End-user impact: During this time, Redcap will be offline from 5 am – 6 am​ while the database is upgraded.

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Posted in Uncategorized