On Wednesday, June 28, 2017, between 12:01 am and 3:00 am, OIT will be performing Network maintenance affecting portions of the Boca Datacenter. No end-user impact is expected.
[RESOLVED] Slowness with some services
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
OIT
OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2017 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server maintenance – Application migration
Description of change: OIT is moving services from an unprotected network to a protected network
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
Affected systems: Servers: talonx1, talonx2, lintalon0, lintalon1, lintalon2 – Bigip: talon.fau.edu
Expected End-user impact: During this time, the affected services will be unavailable
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Server maintenance – ODS upgrade
Description of change: OIT is upgrading ODS from version 8.5 to 9.0
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.
Affected systems: odsprod
Expected End-user impact: During this time, ODS and WebFocus will be unavailable
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Banner maintenance – Financial Aid patches
Description of change: The Financial Aid office has requested the installation of the two referenced patches in Banner on June 29, 2017. The patches contain code for FISAP updates and updates to the Pell Grant disbursement process, both of which are critical to keeping Banner up-to-date and working in production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated
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Banner maintenance – Banner 8/Banner XE upgrades for Web Tailor and Application Navigator
Description of change: Installation of Web Tailor 8.8.2 upgrade and Application Navigator 2.1.0 upgrade. Web Tailor provides support for the Application Navigiator process and these two upgrades are required to allow access to both Banner 8 and Banner XE once the single sign on process is in place.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner SSB
Affected systems: Banner 8 Web Tailor module in production, Banner XE Application Navigator module in production
Expected End-user impact: During this time, Banner SSB will be unavailable
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Server Maintenance – Telephone billing server upgrade
Description of change: OIT will be performing server maintenance on the telephone billing server
Downtime window start: 12:00 AM
Downtime window end: 1:00 AM
Affected services: Telephone billing
Affected systems: Boc22comm1
Expected End-user impact: During this time, no end-user impact is anticipated
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[COMPLETED]Network Maintenance Wednesday June 28
On Wednesday, June 28, 2017, between 12:01 am and 3:00 am, OIT will be performing Network maintenance affecting portions of the Boca Datacenter. No end-user impact is expected.
Posted in Uncategorized
Koko Research Computing Cluster Offline
The Koko Research Computing Cluster experienced a failure this morning and is currently offline. Team members are investigating the problem and we will update this post when more information is available.
Posted in Educational Technologies, Uncategorized
[RESOLVED]Password change/reset delays
Status: 6/21/17 6:45PM
The password change/reset delays have been resolved and are back to functioning as normal.
We appreciate your patience and support.
OIT
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Status: 6/21/17 5:30PM
Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.
We appreciate your patience.
OIT
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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
Network Maintenance Friday June 23
On Friday, June 23, 2017, between 12:01 am and 3:00 am, OIT will be performing Network maintenance affecting portions of the Boca Datacenter. No end-user impact is expected.
Posted in Uncategorized
[Resolved] Mediasite Playback
The error with Mediasite video playback has been resolved. OIT will continue to monitor the situation.
Posted in Uncategorized
Mediasite video playback
Some Mediasite videos are not playing back and return the error:
Some media for this presentation failed to download. Reloading the presentation may resolve the problem.
OIT is aware of the issue and is working with the vendor towards a resolution.
Posted in Uncategorized
[RESOLVED] SMS Verification for account activation and password resets is currently unavailable
SMS verification functionality has been restored for account activation and password resets.
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SMS Verification for account activation and password resets is currently unavailable.
If activating your account, please opt out of the SMS feature to get through activation then go back to set the number when the SMS feature is functional.
We are working to resolve the issue as soon as possible and apologize for any inconvenience.
OIT
Posted in Systems, Uncategorized