We are currently experiencing a delay with password resets. Please refrain from changing your password at this time. We apologize for the inconvenience and will update as soon as the delay is resolved.
OIT
Marketplace Store Errors
Attn: Marketplace Store Managers
As of this morning, it has been noted that all marketplace stores are failing to function properly. The store sites are not allowing customers to choose products or to checkout for purchase.
We are contacting TouchNet customer care immediately and handling with the highest priority. A patch to the system was installed on Friday evening by TouchNet corporation, and it is likely that this morning’s issues are related.
Please note that this only affects Marketplace Stores. Student payment systems are working as expected.
Updates will be sent as more information becomes available.
Posted in Systems, Uncategorized
lists.fau.edu site slowness
We are currently experiencing slowness with our lists.fau.edu website. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT Systems Maintenance, Thurs. July 9 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/9/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted: ***************************************************
IronPort Upgrade
When: 6:15AM – 6:35AM
Affected services: None
Affected systems: None
Description of maintenance: Upgrade Ironport (bertx.fau.edu) to version 9.1.0-032
User impact: No end-user impact is expected
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Storage hardware relocation
When: 3:00AM – 3:30AM
Affected services: Labs fileserver, Labs webcam servers, Labs software licensing system, IDM, Grouper, Starfish, Talisma, Xitracs, Wildfly, R25, Team Dynamix incoming email, Crystal Reports, Financial Aid webserver
Affected systems: as2, boc22dellome, boc22mbam, boc22nasmvi2, boc22omelab, boc22pernix1, boc22r25, boc22spapp2, boc22spwfe2, boc22tmdynamix, boc22vcenter2, bocdcfau02, bocdcirm02, cas2, comvmadi02, comvmsql02, comvmweb02, crystalreports, dhcpboc0, dnsboc0, evisionsprod, fauweb6, finaid, flashgordon, googlemigrate, grouper, groupert, idm1, idm-gateway-p, labcamsrv1, labcamsrv2, labcamsrv3, labcamsrv4, ldapboc0, lintalon2, ls1, ls3, Mastermind, metadata, osdlicsrv, scac, shibboleth1, starfish, talapp01, talapp02, talonx1, ugappt1, wildfly1, wildfly2, wildfly3, wildflyadmin, xitracs
Description of maintenance: OIT will be phyiscally moving the storage that supports a number of systems.
User impact: During the window these systems will be unavailable.
***************************************************
Single-Sign On Usability Improvement
When: 3:00AM – 5:00AM
Affected services: Blackboard, Workday, Outlook web access, OwlApps (Google Applications and Gmail), Library Services. College of Business Media Streaming, all signle sign on services.
Affected systems: cas1.fau.edu, cas2.fau.edu
Description of maintenance: The single sign on system will be updated to notify users that they cannot bookmark or leave the browse sitting on the single signon pages.
User impact: Single Sign On will be offline for 10 – 15 minutes during the upgrade. This downtime will prevent users for accessing the above services.
***************************************************
[RESOLVED] Password changes are not working correctly.
Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
[Resolved] OmniUpdate OU Campus CMS Login Issues
We are currently experiencing issues logging into the OmniUpdate OU Campus CMS. We are investigating the problem and will update this post.
Posted in Uncategorized
[RESOLVED]Password changes are not working correctly
This issue has been resolved.
================================================================================================
Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
Marketplace Payment System (TouchNet) Unavailable between June 29 at 4:00pm to July 2nd at 8:00am
Due to the fiscal year end close, as well as our conversion to Workday, TouchNet payment processing systems will be taken offline starting June 29th ,2015 at 4:00(pm) EST. The system will then be brought back online as of July 2nd, 2015 at 8:00(am) EST.
This will cause any credit card or web-check payment attempts to fail on Marketplace Stores, uPay sites and TouchNet Ready Partner sites. As such, it may be advisable to place a notification message on your storefront or website.
Posted in Systems, Uncategorized
[RESOLVED]Help desk ticketing system slowness
We are currently experiencing slowness with our online helpdesk system (helpdesk.fau.edu). The vendor is working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
OIT Systems Maintenance, Thurs. June 4 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/04/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*****************************************************
When: 3:00 AM – 4:00 AM
Affected services: CAS and Shibboleth
Affected systems: cas1.fau.edu, cas2.fau.edu
Expected end-user impact: No end-user impact is expected
Description of change: OIT is applying an update to single-sign on to resolve empty student id number and login errors that were reported over the last two weeks.
*****************************************************
When: 3:00 AM – 7:00 AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Expected end-user impact: No end-user impact is expected
Description of change: OIT created new function to calculate period budget group that will be applied.
*****************************************************
When: 6:00 AM – 6:05 AM
Affected services: All systems in BOC OU
Affected systems: All systems in BOC OU
Expected end-user impact: No end-user impact is expected
Description of change: OIT will enable remote desktop on computers it manages in order for User Services to better support those systems.