This issue has been resolved.
Hello,
Our help desk support desk is currently unable to receive calls. For support please submit a ticket online at helpdesk.fau.edu.
We apologize for any inconvenience.
OIT
Workday Production – Available Maintenance complete
FAU Workday production system is available. The Weekly Service Update Maintenance has completed (6am). All services for Workday are working.
Also:
The other non Production FAU Workday tenants are available now, their normal Friday Weekly service updates have completed. This includes these tenants – Sandbox, Preview, Training (fau6) and the other implementation ones.
Posted in Uncategorized
[RESOLVED] Voicemail/Xpressions Issue
The voicemail/xpressions issue has been resolved.
Posted in Uncategorized
Workday Production Available – Maintenance complete
FAU Workday production system is available. The Weekly Service Update Maintenance has completed (6am). All services for Workday are working.
Also:
The other non Production FAU Workday tenants are available now, their normal Friday Weekly service updates have completed. This includes these tenants – Sandbox, Preview, Training (fau6) and the other implementation ones.
Posted in Uncategorized
[RESOLVED] – Password Resets Issues
Password reset issue has been resolved and we are now able to reset passwords again.
OIT
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We are currently experiencing some issues with resetting passwords. We are working to resolve the issue as soon as possible.
This only affects those that do not know the current password and must have the password reset by the OIT Help Desk.
If you know your current password and need to change it you can do so using the FAU Accounts Self-Services page (accounts.fau.edu)
We apologize for the inconvenience this may cause.
OIT
Help Desk Ticketing System Offline Saturday, Aug 1 between 7:00AM to 11:AM
Our help desk ticketing system will be unavailable on Saturday, Aug 1 between 7:00AM to 11:0AM due to an upgrade. During this time you will not be able to submit any help desk tickets.
OIT
Posted in Systems, Uncategorized