FAU is currently experiencing issues with Microsoft Copilot. The issue has been reported to Microsoft for investigation. These issues affect all versions of Microsoft Copilot accessible via FAU NetIDs and include an inability to access the service, service icons and integrations disappearing, or errors indicating that a user does not have a license. We will post an update when we receive more information.
OIT Systems Maintenance – 7/31 – 8/2/2024
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks between 07/31 and 8/2/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
uAchieve Server Maintenance
Description of change: OIT will be updating the uAchieve server
Downtime window start: 07/31/2024 11:00 PM
Downtime window end: 08/01/2024 12:00 AM
Affected services: uAchieve ( DARS ) – Degree Audits
End-user impact: uAchieve will be unavailable during this time.
Server Maintenance
Description of change: OIT will be performing server maintenance on Single-Sign-On from 11:00pm to 12:00am on July 31st, 2024. This during this time, there may be interruptions logging into FAU services but we do not expect end-user impact.
Downtime window start: 07/31/2024 11:00 PM
Downtime window end: 08/01/2024 12:00 AM
Affected services: Potentially all services using SSO
End-user impact: This during this time, there may be interruptions logging into FAU services but we do not expect end-user impact.
Oracle Database Patch on Production
Description of change: OIT will be applying Oracle database patches.
Downtime window start: 08/01/2024 4:00 AM
Downtime window end: 08/01/2024 6:30 AM
Affected services: FrevvoApi, Egrades, Grouper, Graduate Admissions Application, Undergraduate Admissions Application, User Manager
End-user impact: The services listed will be unavailable during.
MYFAU Upcoming Release
Description of change: OIT will be updating MYFAU to include a new feature, Daily Course Schedule, and template update to bring pages up to new code standards.
Downtime window start: 08/01/2024 5:00 AM
Downtime window end: 08/01/2024 6:00 AM
Affected services: MYFAU
End-user impact: No end-user impact is expected during this time. Students will be able to see the Daily Course Schedule after the update.
Modification to AMCAS Email Update
Description of change: OIT will be modifying the Email update in Banner to prevent the email address to revert back to the student’s original email.
Downtime window start: 08/01/2024 6:00 AM
Downtime window end: 08/01/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
Slate Decisions GPA Loading
Description of change: OIT will be modifying the Slate integration to include new data points. No impact to systems are expected.
Downtime window start: 08/01/2024 6:00 AM
Downtime window end: 08/01/2024 8:00 AM
Affected services: Banner
End-user impact: No impact to systems are expected.
Update certificates for fau.edu
Description of change: OIT will be updating some TLS certificates prior to expiration to prevent interruption of services.
Downtime window start: 08/02/2024 12:00 AM
Downtime window end: 08/02/2024 12:05 AM
Affected services: We do not anticipate any impact as a result of this change, however HTTPS services will present a newer certificate to clients for any new sessions.
End-user impact: We do not anticipate any end user impact as a result of this change.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be performing server maintenance on uAchieve from 12:00am to 4:00am on July 25th, 2024 and will be unavailable during that time.
Downtime window start: 07/25/2024 12:00 AM
Downtime window end: 07/25/2024 4:00 AM
Affected services: uAchieve
End-user impact: uAchieve will be unavailable during this time.
Banner Tables Update For Licensure Programs
Description of change: OIT will update Banner tables for Licensure programs.
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
Load Decision GPA to Banner in the Decision Posting Process
Description of change: OIT will update a table in Banner related to the decision process
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.
[RESOLVED]Banner and Student Self Service unavailable
Services have been restored
———————————————————————
Services that utilizes CAS such as Banner and Student Self Service are not available at the moment.
We apologize for the inconvenience and are working on resolving the issue.
OIT
Posted in Banner and Admin Systems, Uncategorized
[Resolved] Mediasite Channel Error
The error preventing the loading of Mediasite channels has been resolved.
Posted in Uncategorized
[RESOLVED] Banner Admin Production Service Outage
Our MSP has restarted services, and upon testing Banner Admin is now reachable. Thank you.
Our Banner Appnav/Admin application is currently unavailable. We sent the information to our Managed Services Provider so we can restart all services and identify the issue. Users will receive a white screen when trying to login to Banner Admin. We will provide information once the issue has been corrected.
Thank you.
Posted in Uncategorized
OIT Systems Maintenance – 7/3/24 & 7/6/24
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 07/03/24 from 06:00 AM to 8:00 AM and 78/6/24 from 10:00AM to 8:00PM.
Appworx Job Update
Description of change: OIT will make changes in Banner to allow the Registrar’s Office to add course attributes in batch
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: Banner
End-user impact: Students (Course level)
OwlDone – Text Change
Description of change: OIT will update the “Register Your Vehicle” grid in OwlDone to inform the students parking permit to Fall semester will be available at the start of Fall 2024.
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: OwlDone
End-user impact: Students
VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 6th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/06/2024 10:00 AM
Downtime window end: 07/06/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.
[RESOLVED] Transcript Request/Payments Issue
Transcript requests are now functional again. Any issues please report them to the Help Desk.
We have been experiencing issues with our Transcript request/payments service as of Friday, May 31st, 2024. We have removed the options that are not working currently, and added an message referencing the service interruption. We are working with our vendors to restore this service. Thank you for your understanding.
Posted in Uncategorized
OIT Systems Maintenance, Thurs. May 30 from 12:01 AM to 7:00 AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/30/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:01 a.m. until 7:00 a.m. on May 30th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 05/30/2024 12:01 AM
Downtime window end: 05/30/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted
Server Migration: Transcript Request, OwlFiles, and Owl Residency Portal
Description of change: The following services will be migrated to a new host: Transcript Request, OwlFiles, and Owl Residency Portal
Downtime window start: 05/30/2024 6:30 AM
Downtime window end: 05/30/2024 7:00 AM
Affected services: Transcript Request, OwlFiles, Owl Residency Portal
End-user impact: No end-user impact is expected during this time
Modifications to the process of Slate decision posting to Banner
Description of change: Modifications have been made to the process of posting admission decisions from Slate to Banner.
Downtime window start: 05/30/2024 7:00 AM
Downtime window end: 05/30/2024 8:00 AM
Affected services: Banner and Slate
End-user impact: No end-user impact is expected during this time.
Posted in Banner and Admin Systems, Uncategorized
Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM
Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.
Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM
Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal
End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.