OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.

Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.

Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected

Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

Success Network (EAB Navigate) is currently experiencing an outage.

The Success Network (EAB Navigate) system is currently experiencing an outage. Students and Faculty/Staff are unable to login at this time.

The vendor has been notified, and we will post an update once we have more information.

Posted in Educational Technologies, Uncategorized

OIT Systems Maintenance, Thurs. June 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/15/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/15/2023 6:00 AM
Downtime window end: 06/15/2023 7:00 AM
Affected services: Any websites behind the load balancers.
Main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: No end-user impact is expected.

Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: Active Directory
End-user impact: No end-user impact expected

Decommission system utilized by College IT
Description of change: OIT will be retiring a server utilized by College IT for management work
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: remotecon
End-user impact: remotecon will no longer be available for use. College IT will be instructed to use adcon as a replacement

Enable 2factor authentication for system utilized by IT staff
Description of change: OIT will be enabling 2factor auth for a system utilized by IT staff
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: adcon
End-user impact: IT staff will need to use DUO when using Remote Desktop to adcon

Course Entry Quiz: Enrollment modification
Description of change: OIT will make modifications to the Course Entry Quiz
Downtime window start: 06/15/2023 5:00 PM
Downtime window end: 06/15/2023 6:00 PM
Affected services: Course Entry Quiz
End-user impact: Students who have last attendance date in the system will not be required to take the quiz.

Posted in Banner and Admin Systems, Systems, Uncategorized

RESOLVED – Owl Done Service Interruption

9:17PM 6/10/2023 Update:

We have restored the Owl Done service. We have verified that users can now login and are able to access all modules.

Original Message:

Users are experiencing issues connecting to Owl Done. We were able to replicate the issue where the browser loads after several seconds and then provides a “Something went wrong message” error 500. We are currently investigating the cause of this service outage, once identified, we will be working towards restoring the service. We apologize for the inconvenience.

Thank you.

Posted in Uncategorized

OIT System Maintenance, Thurs. June 8 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Endpoint Security Change
Description of change: OIT will be implementing new safeguards for all endpoints.
Downtime window start: 06/08/2023 8:00 AM
Downtime window end: 06/08/2023 8:00 AM
Affected services: Domain joined Desktops and Laptops
End-user impact: No end-user impact is expected.

Configuration change for authentication system
Description of change: OIT will be making a configuration change to the systems that provide Windows authentication.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:05 AM
Affected services: Windows authentication
End-user impact: No end-user impact is expected.

BHRIC Domain Controller Maintenance
Description of change: Research Computing will be performing maintenance on the health.ad.fau.edu domain controllers.
Downtime window start: 06/08/2023 12:05 AM
Downtime window end: 06/08/2023 1:00 AM
Affected services: health domain
End-user impact: There should not be any impact to the end users during this change

Server Maintenance
Description of change: OIT will renew certs
Downtime window start: 06/08/2023 12:00 AM
Downtime window end: 06/08/2023 4:00 AM
Affected services: Any SSO Service
End-user impact: No end-user impact is expected.

Adding monitors to Global Traffic Manager
Description of change: OIT will be adding new monitors to the global traffic manager to make apps on certain clusters be more failover friendly.
Downtime window start: 06/08/2023 6:15 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Services on the k8s cluster that are on the GTMs
End-user impact: No end-user impact is expected as no monitors will be removed until the new one returns green.

Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/08/2023 6:00 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Any websites behind the load balancers, such as main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: We do not expect any end-user impact as the load balancer should fail over gracefully. In case there are issues, the sites behind the load balancers may not be accessible for a few seconds.

Cloud Native Upgrade
Description of change: The Office of Information Technology will be performing an upgrade to the Cloud Native Core in Boca.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:30 AM
Affected services: Management of Kubernetes clusters.
End-user impact: No end-user impact is expected.

Update Banner table
Description of change: OIT will make some changes in Banner to allow Registrar’s Office to updated holds.
Downtime window start: 06/08/2023 3:00 AM
Downtime window end: 06/08/2023 3:30 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Emmersion Spanish Placement Test Deployment
Description of change: OIT will apply some changes to improve access to the Emmersion Spanish placement test
Downtime window start: 06/08/2023 5:00 PM
Downtime window end: 06/08/2023 6:00 PM
Affected services: OwlDocs
End-user impact: No end-user impace is expected.

Posted in Banner and Admin Systems, Email, Research Computing, Systems, Uncategorized

[Resolved] Outlook Web Access Error

We are experiencing an issue with Outlook Web Access. Microsoft is currently investigating and working to resolve the issue as soon as possible.

Microsoft Service Status updates can be found here: https://portal.office.com/servicestatus

We will update this post when more details become available. We apologize for any inconvenience this may cause.

OIT

Posted in Email, Uncategorized

OIT Systems Maintenance, Thurs. May 25 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on May 25. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 05/25/2023 12:00 AM
Downtime window end: 05/25/2023 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: The services listed above will be unavailabe during the maintenance window.

RDS Licensing Server upgrade
Description of change: Performing a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/25/2023 12:00 AM
Downtime window end: 05/25/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff.

Server Maintenance
Description of change: OIT will renew certificates
Downtime window start: 05/25/2023 12:00 AM
Downtime window end: 05/25/2023 4:00 AM
Affected services: Any SSO Service
End-user impact: No end-user impact is expected

Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 05/25/2023 5:00 AM
Downtime window end: 05/25/2023 7:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.

OwlDone bug fixes and feature enhancment
Description of change: OIT will fix SOAR module for HCAA to have text displayed. Changed aid year to be dynamic to more accurately display status financial aid module. Converted owlsey image generation from coldfusion script to be natively handled within owldone.
Downtime window start: 05/25/2023 6:00 PM
Downtime window end: 05/25/2023 6:00 PM
Affected services: OwlDone
End-user impact: Students

BHRIC Maintenance
Description of change: Research Computing will be adding another domain controller in Boca and once We ensure that is synched up power off the older DC in Jupiter
Downtime window start: 05/26/2023 7:00 PM
Downtime window end: 05/28/2023 10:00 AM
Affected services: health.ad.fau.edu , https://vhealth.fau.edu, BHRIC File servers
End-user impact: No user impace should occur. However, if there is a problem this would prevent users from connecting into BHRIC VMWare.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 18 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/18/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Disaster Recovery Testing
Description of change: OIT will perform disaster recovery testing on the wired and wireless network in preparation for hurricane season.
Downtime window start: 05/18/2023 6:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: Wired and Wireless network
End-user impact: All faculty, staff, and students.

RDS Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using the remote desktop services, terminal services or VDI.

Banner program change
Description of change: OIT will create a new Banner program to populate Workday payroll accounting adjustment records into Financial Aid College Work Study table
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 1:00 AM
Affected services: Banner and Workday
End-user impact: No end-user impact is expected

Banner maintenance
Description of change: OIT will update Hold for Degree and Hold for Grades dates in Banner
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the change.

University Form Server Maintenance
Description of change: The University form server will undergo maintenance to improve performance and decrease the effort needed for upgrades.
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: forms.fau.edu, apply.fau.edu, cobapp.fau.edu, nondegree.fau.edu
End-user impact: The services listed above may be unavailable during the maintenance window.

Service Upgrade
Description of change: OIT will upgrade some domain services at HBOI.
Downtime window start: 05/18/2023 4:00 AM
Downtime window end: 05/18/2023 4:30 AM
Affected services: Domain authentication on the HBOI campus
End-user impact: All users at the HBOI campus

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems, Uncategorized

Resolved – Banner Service Invocation Failed

Good Morning – We were able to identify a service that was causing the interruption for Banner Admin. We made some changes, and now Banner Admin seems to be loading as expected. We will continue to monitor it at this point, but users should be able to connect now.

Posted in Uncategorized

Service Invocation Failed – Banner Admin

Good Morning – We are having a more than usual count of users getting the service invocation failed in Banner Admin. We are aware of the issue, and are working to determine the cause of it failing.

For now, please try using another browser, or an incognito session. If it does not work the first time, click the logout on the left hand side of Banner Admin, close windows and try again.

We will report back once we have have some more information.

Posted in Uncategorized