The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, November 18th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
[RESOLVED] TouchNet Systems Maintenance, Friday, November 18th from 3:00AM to 7:00AM
[RESOLVED] Workday Performance Issues
Workday performance issues have been resolved.
Workday Performance Issues
Please note that we are experiencing performance issues with Workday.
[RESOLVED] TouchNet Systems Maintenance on Friday, October 28, 2022, from 3:00 AM to 7:00 AM
The TouchNet payment processing system will be undergoing maintenance beginning at 3:00 am through to 7:00 am (EST) on Friday, October 28, 2022.
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, this message will be updated. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this maintenance period, all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable.
Addition of Google Workspace Quota Login Prompt
Starting at 4 pm October 14th, 2022 users who are using more than 5GB in Google Workspace will receive a notification upon login to all SSO services. This prompt will continue until they decrease their Google Workspace usage. Please be aware that it may take up to 48 hours for Google correctly report usage to OIT so please be patient after cleaning up your account. More information may be located at the Google Workspace site. https://www.fau.edu/oit/google.
Single-sign on delays and errors
We are currently experiencing intermittent issues with single-sign on that may cause delayed logins or errors while logging into services such as Workday and Canvas. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
OIT
Network Maintenance: July 21 5-6am
As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.
[Resolved] Workday is experiencing performance issues
The intermittent performance issues in Workday production is now resolved. Workday was able to isolate this issue and update the configuration as needed to resolve this matter. Thank you for your patience and we apologize for any inconvenience caused.
Workday is experiencing performance issues
Please be advised that we are currently experiencing intermittent performance issues in Workday Production.
We appreciate your patience as Workday is actively working to identify the root cause and implement a solution.
[Resolved] Workday currently unavailable
Workday is currently available. Service has been restored.