** UPDATE**
The help desk ticketing system is back online.
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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.
OIT
[RESOLVED] Help Desk Ticketing System Unavailable
[RESOLVED] Several FAU applications/services unavailable
UPDATE: At this time all services have been restored.
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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:
Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone
We are working to resolve the issue as soon as possible.
OIT
[Resolved] Duo Two-Factor Authentication delays and failures
4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.
4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.
This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.
[RESOLVED] TouchNet Systems Maintenance, Friday, April 24th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, 4/24/2020. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Banner and Admin Systems, Workday
Forms restart
The forms service forms.fau.edu (frevvo) needed to be restarted due to a newly discovered issue. We are investigating the problem and will restart the service as needed until the vendor resolves the issue.
University Form Server indexing issue
We have discovered a problem with the University form server indexing newly submitted documents. While this doesn’t affect reception and data integrity it is causing delays in processing some form posts that require manual interaction. We are going to attempt several adjustments at 10 pm in an attempt to resolve this issue. Frevvo will be offline for 5 to 10 minutes while it is restarted.
[RESOLVED] TouchNet Systems Maintenance, Friday, February 28th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, 2/28/2020.
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline.
If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Banner and Admin Systems, Workday
[Resolved] Frevvo Google Connector
The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.
[Resolved] University Form Server 5 am – 7 am
The University form server (frevvo) is back online and fully upgraded.
The University form server (frevvo) is currently offline. We are investigating the issue and will update this post regularly. This affects admissions applications, form resources, and other tools that relay on this service. If you need assistance please submit a ticket to the help desk.
TouchNet Systems Maintenance, Friday, January 29th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, January 29th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Banner and Admin Systems, Workday