Banner production

ODS production maintenance will require a data refresh scheduled for this Friday (6/21/2013) morning from 12:00am to 7:00am. Banner production FAUP will not be available during this time.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thursday, June 20 from 3:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/20/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 6:00 – 6:30 AM
Affected Systems: adcon.irm.ad.fau.edu
Description of Maintenance: Migrate adcon from 131.91 to 10.19.64.16 and update dns. Remove cname for adcon.fau.edu and add back in as A record
User Impact: Users sessions will be interrupted and they will need to login again once dns is updated.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

ODS maintenance

ODS production is scheduled for maintenance that requires the data refresh to be temporarily disabled. The last refresh from production will take place during the Wednesday night batch processing.

Maintenance will begin at approximately 12:00pm on Thursday, 6/20/2013. At that time, the ODS data will be current up to and including Wednesday, 6/19/2013. Once maintenance is complete, a new refresh will take place on Monday morning, 6/24/2013, which will bring ODS current through Sunday evening, 6/23/2013.

Posted in Educational Technologies

Banner production unavailable during Fiscal Year End Roll Phase I

Banner production FAUP will be unavailable from 12:00am to 10:00am Wednesday 26 June 2013 in order to complete Phase I of the fiscal year end roll process.

Posted in Network and Telecom

[Resolved] Blackboard – Banner Grade Submission Issue

An issue that was preventing instructors from submitting their grades through Blackboard’s Banner Grade Submission tool has been resolved.

Posted in Uncategorized

RESOLVED – Help Desk Website (https://helpdesk.fau.edu) – Security Certificate Error

*** UPDATE *** Wednesday, June 19: The new security certificate has been applied to the helpdesk.fau.edu site.

 

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At this time the digital certificate for helpdesk.fau.edu has expired and a warning page will be presented when trying to visit the site.  We are working with our vendor to renew the certificate and hope to have it updated as soon as possible.

Users can still access the helpdesk page by selecting the “Continue/Proceed Anyway.”

We apologize for the inconvenience this may cause.

OIT

 

Posted in Network and Telecom

[Completed]Blackboard Emergency maintenance

Blackboard will be unavailable between 3 and 5 AM Tuesday June 18th for maintenance.

Posted in Uncategorized

OIT Systems Maintenance – Thursday, June 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/13/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00 – 7:00AM  Affected services: Banner, Blackboard, ODS, Appworx, MyFAU email  Affected systems: bocana01 & bocana02 (NetApp storage)  Description of maintenance: Upgrade our NetApp filers bocana01/bocana02 from ONTAP 8.0.2P4 to ONTAP 8.1.2P4.  User impact: We do not expect any end-user impact, but should something go wrong, the above mentioned services will be affected.

When: 5:00 – 7:00AM  Affected Services: EMS  Affected Systems: events.fau.edu(fauweb5,fauappsrv2,sql05vs)  Description of Maintenance: EMS, VirtualEMS, and Master Calendar IIS sites, databases, and connectors will be patched and upgraded to their latest versions.  User Impact: Users sessions will be interrupted and they will need to login again.

When: 5:00 – 6:00AM  Affected Services: SPOT,  Affected Systems: swise, mcmail, mcsource  Description of Maintenance: SSL certificates that are set to expire on June 16 will be renewed  User Impact: momentary interruptions as each server’s web service is restarted. See below for the apps that run on each server.

When: 6:20 – 6:30 AM  Affected Systems: Symantec Server (smtpsec2)  Description of Maintenance: Upgrade to latest version.  User Impact: None — another server available — approximately 5 minutes to update.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Voicemail Xpressions Issue Resolved

The issue with Xpressions / Voicemail has been resolved

Posted in Uncategorized

Voicemail Xpressions Issue

Telecom is currently experiencing and issue with Xpressions/Voicemail. We are working on the issue and there is no eta at this time

Posted in Uncategorized