OIT Systems Maintenance, Thursday, May 16 from 3:00 AM to 7:00AM

Posted on May 15, 2013 at 11:48 am by wballard

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/16/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 6:00-6:30AM
Affected services: Blackboard, Ibiweb, Filelocker
Description of maintenance: A new virtual switch will be put in place to provide high availability on the storage network for virtual systems.
User impact: The following services will be unavailable for a short period of time:
Blackboard
Ibiweb
Filelocker

When: 5:00 – 6:00 AM
Affected Systems: events.fau.edu(fauweb5,fauappsrv2,sql05vs)
Description of Maintenance: EMS, VirtualEMS, and Master Calendar IIS sites, databases, and connectors will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to login again.

System Center Updates Modifications:
Description of maintenance: Force systems who may have missed previous defined maintenance windows to install Windows Updates (XP, Vista, 7, and 8) with a deadline. Devices will begin enforcing this policy May 16th at 7 AM after the OIT defined maintenance window.
User impact: Users who have consistently had their systems off during previous OIT maintenance windows may experience temporary reductions in system speed while updates are being installed. Users will receive a message box about restarting their systems. This will continue every month as Microsoft issues updates.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Internet Outage – Resolved

Posted on May 15, 2013 at 10:04 am by ysandova

Internet Outage has been resolved

Posted in Network and Telecom

Internet Outage

Posted on May 15, 2013 at 8:55 am by bferoz

We are currently experiencing an internet outage and are working to resolve as soon as possible.

Posted in Network and Telecom

[Resolved] DNS Server

Posted on May 14, 2013 at 1:11 pm by mariajohnson

We have rebuilt the DNS server and confirmed all services are working.

Posted in Uncategorized

DNS Server

Posted on May 14, 2013 at 10:42 am by mariajohnson

A DNS server failed and may be causing decreased networking performance. We have worked around the issue and will update this post when a long term solution is in place.

Posted in Network and Telecom

[Completed] Blackboard Maintenance

Posted on May 14, 2013 at 6:03 am by acialini2013

Blackboard maintenance has completed and all services are up and running.

Thank you

Middleware

Posted in Network and Telecom

Blackboard Maintenance

Posted on May 13, 2013 at 4:43 pm by klee26

Blackboard may be unavailable between 5am and 6am Tuesday, May 14th, 2013 for System Maintenance.

Posted in Uncategorized

[Completed] Network upgrades to cause service outages in building 22 on Friday, May 10 2013, between 3:00 am and 6:00 am

Posted on May 9, 2013 at 9:29 am by IRM Operator

On Friday, May 10 2013, between 3:00 am and 6:00 am, the Networking team will replace a core copper switch in the FAU data center. This upgrade will cause an interruption to the network and telephone systems on the FAU Boca Raton campus.

Posted in Email, Systems

[Update] Blackboard Service Pack 11 Upgrade

Posted on May 9, 2013 at 9:01 am by mariajohnson

The Blackboard service pack 11 upgrade is taking longer than expected. All servers have been updated to the planned version but we are working with Blackboard support to correct 1 issue, all other reported issues have been resolve.

Some My Blackboard (Social Networking) features are currently unavailable and users may receive an error when attempting to create a My Blackboard profile.

Please note that at is no risk of any data loss do to these issues.

Posted in Network and Telecom

Blackboard Service Pack 11 upgrade

Posted on May 9, 2013 at 6:19 am by mariajohnson

The Blackboard service pack 11 upgrade is taking longer than expected. All servers have been updated to the planned version but we are working with Blackboard support to correct 3 issues.

Some My Blackboard features are currently unavailable.
Some course functions such as changing themes, opening menus and creating content may not work as expected.
Users may receive the error message: Request/doCourseMenuAction] does not contain handler parameter ‘cmd’. This may be caused by whitespace in the label text.

We are working with Blackboard to resolve these issues and will update this message by 7:30 am.

6:55 am – We continue to work with Blackboard to resolve these issues. We will update this post by 7:30 am.

7:25 am – We continue to work with Blackboard to resolve these issues. We will update this post by 8:00 am.

Posted in Uncategorized