Banner production maintenance this Thursday 9/29/2011 1am-7am

Banner Financial Aid 8.12 is scheduled to be installed in production FAUP this Thursday morning from 1:00am – 7:00am. There is a possibility that the database may be rebooted during this time. Please deactivate any AppWorx jobs that are scheduled to run at that time. Thanks.

Posted in Uncategorized

Resolved – Blackboard Collaborate (Elluminate) is currently unavailable

Posted in Uncategorized

Blackboard Collaborate (Elluminate) is currently unavailable

The Collaborate (formerly known as “Elluminate”) web conferencing tool in Blackboard is currently unavailable. Blackboard is working to resolve this issue as soon as possible. We apologize for the inconvenience.

Alison Marcoff Assistant Director, eLearning Support and Training – Instructional Technologies Information Resource Management | Florida Atlantic University (561) 297-2054 | alison@fau.edu

Posted in Uncategorized

Telecom Xpressions voicemail issue Resolved

The problem with the Xpressions voicemail system has been resolved.

Posted in Uncategorized

Telecom Xpressions voicemail issue

We are currently experiencing a problem with the Xpressions voicemail system. This is affecting all campuses and the problem has been escalated to our vendor.

Posted in Banner and Admin Systems

Telecom Xpressions issue

We are currently experiencing a problem with Xpressions, we have escalated this to the vendor.

Posted in Network and Telecom

carrier outage to remote FAU campus locations

At 11:47 AM today, (9/21/2011) the FAU network experienced a 60 second drop in the Metro Ethernet connectivity to all of the campus locations. Full connectivity has been restored and we are working with the carrier to determine the reason for the drop in service.

Thank you.

Posted in Systems

Completed – IRM Systems Maintenance, Thurs. Sept 22 from 3:00AM to 7:00AM

Completed – IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 0//2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 4:00 AM Affected Service: Identity Manager Affected Systems: idm1, idm2, idm3p, idm4p Description of Maintenance: Converting the Active Directory connector in IDM to the Exchange connector to prepare for Exchange mailbox creations. Service Interruption: No, there is no expected impact on service.

When: 3:00 AM – 6:00 AM Affected Service: Network Registration – DHCP – Boca Raton Affected Systems: dhcpboc0, dhcpboc1 Description of Maintenance: Migrating Middleware’s Boca Raton DHCP servers from Red Hat Linux 5 to Scientific Linux 6. Service Interruption: Yes, new DHCP leases at Boca Raton campus will not be provided at intervals during maintenance window.

Posted in Uncategorized

Password Sync Disruption

User Services has discovered that user’s Active Directory display name updates when users change their password. As this is a major problem we will be applying a fix at 1pm. We do not expect any downtime regard password synchronization or account provisioning.

Posted in Uncategorized

MyLabsPlus Maintenance

MyLabsPlus will be unavailable on Friday September 23rd, from 2:00 am to 6:00 am.   This maintenance has been scheduled so that Pearson’s team of engineers can continue to improve the reliability and scalability of their online course delivery system.

Posted in Uncategorized
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