Service Restored.
Touchnet Login Issues
We received reports from users and have just received notice from Touchnet that there are issues logging in to their service. Please see their message below, we will update this message once we hear more.
TouchNet is aware that some customers and payers may be receiving errors when attempting to access U.Commerce or complete payments within our applications. We understand the disruption this may create for your campus community and are treating this matter with urgency. Our teams are actively working to restore full service, and we currently expect services to be available within one hour. We will provide another update by 10:00 AM CT, if not before.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions regarding this bulletin, please contact TouchNet Customer Care at (888) 621-4451 or customercare@touchnet.com.
Posted in Uncategorized
Single Sign-On (SSO) – Ongoing Momentary Login Issues
Update 06/23/26 – 12:55PM:
We continue to see login issues with Microsoft . Users are getting a 502 or 503 error. We have notified Microsoft and we are waiting for a resolution.
Original Post:
We experiencing issues with Single Sign-On (SSO) functionality causing momentary issues while logging into services.
Thank you for your reports and patience as we work to identify the cause. We will send an update when we know more.
Posted in Uncategorized
Resolved – Banner ePrint – Maintenance In Progress
Banner ePrint is currently undergoing maintenance. The service should be available tomorrow Friday, June 12 by 12:00PM.
Posted in Uncategorized
[Resolved] Google Gemini Outage
Google reports that an ongoing technical issue is currently impacting Google Gemini. Users may experience intermittent errors or difficulty accessing Google Gemini at this time. You can follow Google’s progress using their AppStatus portal.
[Resolved] Microsoft Copilot Outage
Microsoft reports that an ongoing technical issue is currently impacting service connectivity for several Microsoft 365 applications. As a result, users may experience intermittent errors or difficulty accessing Microsoft Copilot at this time.
Update: Microsoft has confirmed the issue is now resolved.
Posted in Systems, Uncategorized
[RESOLVED]: Banner and other applications unavailable
We have a few applications including Banner that are currently not logging in. our team is reviewing the systems for issues bow.
Update: The issue is resolved and sign in functionality has been restored. Please contact the Help Desk if you are still experiencing issues. Our number is 561-297-3999
Posted in Uncategorized
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks starting on Wednesday, 5/13/2026 at 10am until Saturday 5/16/2026 at 3am. In addition, the following systems will be specifically impacted:
—————————————————————————————-
CCURE Application Upgrade
Start: 2026-05-13 10:00
End: 2026-05-13 14:00
Services: CCURE Application
Description: Upgrade to improve security, scalability, and platform compatibility.
Impact: Access control system limited; card access works but no unlock events—————————————————————————————-
Zoom-O365 Integration Maintenance
Start: 2026-05-14 07:00
End: 2026-05-14 07:10
Services: Zoom, Microsoft 365 Calendar
Description: Maintenance of Zoom and O365 calendar integration requiring reauthentication.
Impact: Users must reauthenticate Zoom with O365—————————————————————————————–
Server Maintenance (iss.fau.edu)
Start: 2026-05-13 04:00
End: 2026-05-13 04:45
Services: iss.fau.edu
Description: Routine incremental server updates.
Impact: No expected user impact——————————————————————————————-
IAM Group Management Maintenance
Start: 2026-05-14 05:00
End: 2026-05-14 07:00
Services: Grouper, SSO, LDAP
Description: Maintenance on identity management group manager.
Impact: Possible delays in group sync——————————————————————————————–
IAM Identity Updates
Start: 2026-05-14 04:00
End: 2026-05-14 05:00
Services: Accounts, User Manager, MidPoint, Active Directory
Description: Configuration updates to improve IAM data quality and functionality.
Impact: Services restarted; no major impact———————————————————————————————-
Wireless Update (eduroam/fauwpa2)
Start: 2026-05-14 03:00
End: 2026-05-14 04:00
Services: eduroam, fauwpa2
Description: Configuration update to support new equipment.
Impact: Brief authentication interruptions————————————————————————————————-
IAM Cluster Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Accounts, User Manager, MidPoint
Description: Maintenance to prepare for hardware replacement.
Impact: No end-user impact————————————————————————————————-
Non-Degree Maintenance
Start: 2026-05-13 22:00
End: 2026-05-14 00:00
Services: Non-Degree Application
Description: Server maintenance window.
Impact: Possible intermittent downtime—————————————————————————————————-
Network Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Campus Network
Description: Network infrastructure maintenance.
Impact: Campus network devices unavailable——————————————————————————————————-
Wireless Auth Server Change
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: Wireless WPA2, eduroam
Description: Change of wireless authentication server.
Impact: Users may need to reconnect———————————————————————————————————
LMS Apps Server Update
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: lmsapps.fau.edu
Description: Upgrade of LMS web servers with rolling updates.
Impact: Minimal impact expected——————————————————————————————————–
Microsoft Login Maintenance
Start: 2026-05-15 07:00
End: 2026-05-15 08:00
Services: Microsoft Entra
Description: Adjustments to Microsoft login process.
Impact: No expected user impact——————————————————————————————————-
Campus Network Maintenance
Start: 2026-05-16 00:00
End: 2026-05-16 03:00
Services: All campus network services
Description: Campus-wide network maintenance.
Impact: Brief outages across campuses————————————————————————————————————
Banner Production Maintenance
Start: 2026-05-14 00:01
End: 2026-05-14 07:00
Services: Banner Admin, Registration, Self-Service, APIs
Description: Maintenance on Banner production application servers.
Impact: Banner services unavailable
Canvas currently unavailable
Instructure is currently working on issues with their Learning Management System CANVAS. Currently users will receive a message that Canvas is performing maintenance. The vendor is fully aware of the problems with their system, and is working on resolving it now. We are hoping to hear more from Instructure soon.
Posted in Uncategorized
RESOLVED – Workday performance issues – WD1 Tenant Degraded
UPDATE: Workday has just posted that all their services are now fully operational. We have tested and everything is now working as expected.
ORIGINAL MESSAGE: Our Workday is currently experiencing performance issues. We are monitoring the status with our vendor now, and will report once it is operating normally.
Posted in Uncategorized