Appworx was upgraded last night during maintenance. Ellucian is still working on some certificate issues with the upgrade. We are hoping to have the service restored soon. Users may have to update their clients once this is complete.
**Update** Certificate issue is resolved. Users will have to update their clients to the newest version.
[Resolved] Appworx Service Unavailable
Posted in Uncategorized
[RESOLVED] Frevvo Web Forms Unavailable
Frevvo, the software used to create and manage many university web forms, is currently unavailable. Users may be unable to access or submit forms at this time.
We are working to restore service as quickly as possible. Updates will be provided as more information becomes available.
[Resolved]FAU.edu Website Experiencing Intermittent Issues
Florida Atlantic University is currently experiencing issues affecting FAU.edu and several related web services. Users may encounter slow performance, intermittent connectivity, login issues, or difficulty accessing certain university websites and applications, including Workday.
Update: fau.edu is back online and available.
503 Errors after login or long wait times
We are seeing many errors while trying to login to systems this morning. After an initial review, this seems to be an issue with Microsoft cloud services. We are still investigating, and reaching out to Microsoft now to verify the stability of their services. This may be impacting all systems that use single sign on right now.
Posted in Uncategorized
[RESOLVED] MYFAU Service Notice
Update:
A fix has been implemented, and MYFAU response times should be improving. We will continue to closely monitor the environment as all affected applications are restored to normal functionality.
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MYFAU is currently experiencing intermittent performance issues. Some pages may load slowly or fail to load.
Our vendor is actively working to resolve the issue, and we are monitoring the situation closely.
If you encounter an error, please wait a few moments and try again.
[Resolved] Single Sign On (SSO) outage between approximately 8:10am -8:25am
We experienced a temporary SSO (Single Sign On) outage from between approximately 8:10am until 8:25am. Login access to FAU Services, including Workday, Canvas, and other services were unavailable at that time. Service has been fully restored.
[RESOLVED] 5:06PM 8/24/26: Workday “Something went wrong” errors
UPDATE 5:06PM 8/24/26
Workday has resolved all issues”
“All of our internal service metrics show a complete recovery. If you’re still experiencing any issues with your tenant, please log a Support Case and we will be happy to follow up with you individually.”
UPDATE 11:40AM 8/24/26:
Workday has posted an update: “Tenants continue to remain available and most services are back to baseline performance. We are continuing to investigate the intermittent Search failures and we will provide another update by 12:10 PM. Thank you for your continued patience.”
UPDATE 10:13AM 8/24/26:
While Workday services seem to be better, they are still not fully operational. Here is Workday’s latest update for this nation wide outage:
“We are focused on addressing network instability within our infrastructure that is causing the performance degradation and disruption. This remains our top priority, and we are committing all necessary resources to bring everything back to full operational health as quickly as possible.”
ORIGINAL MESSAGE:
We are receiving “Something went wrong”, search delays and errors in Workday. Pending additional updates and status from Workday for more information.
OIT
Posted in Uncategorized, Workday
OIT Maintenance Notification – July 29-30, 2026
Scheduled Maintenance and Changes
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
Scheduled Maintenance – July 29–30, 2026
| Maintenance | Time | Impact |
|---|---|---|
| Eduroam | Wed, July 29, 6:45 a.m. – 8:00 a.m. | Maintenance on the Eduroam wireless network and new Mist WiFi services on the Boca Raton campus. No end-user impact expected. |
| TLS Certificate Updates | Wed, July 29, 7:00 a.m. – 8:00 a.m. | TLS certificates will be updated on various VPN and HTTPS services. No end-user impact expected. |
| Student Information & Reporting Server Upgrade | Wed, July 29, 9:00 p.m. – Thu, July 30, 12:00 a.m. | Operating system upgrade supporting student information retrieval and reporting services. Affected services include Banner ODS, reporting dashboards, data warehouse refresh processes, and Oracle DB connections to ODSP, FAUDW, and IEAP. Staff and various departments may experience service interruptions during the maintenance window. |
| Server Maintenance | Wed, July 29, 10:00 p.m. – 11:00 p.m. | Maintenance on Jagger and JSON Services. No interruptions are expected. |
| SnapLogic Maintenance | Wed, July 29, 11:00 p.m. – Thu, July 30, 12:00 a.m. | Maintenance on SnapLogic. No interruptions are expected. |
| OnBase/eDocs Maintenance | Thu, July 30, 4:30 a.m. – 5:00 a.m. | Security updates for the OnBase document management system and eDocs. No end-user impact expected. |
| REDCap Database Maintenance | Thu, July 30, 9:00 p.m. – 11:30 p.m. | REDCap will be unavailable during the maintenance window while database maintenance is performed. |
OIT Maintenance Notification – July 22-23, 2026
Scheduled Maintenance and Changes
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
Update: Rescheduled – Friday, July 24
Eduroam Certificate Renewal
Time of Change: 7:00AM – 7:30AM
Impact: Users may be prompted to accept a new certificate.
Completed / In Progress – Wednesday, July 22
| Maintenance | Time | Impact |
|---|---|---|
| WAN Router Code Upgrade | 6:00 AM – 7:00 AM | No end-user impact expected. Traffic will roll over to Jupiter during the upgrade. |
| TLS Certificate Updates | 7:00 AM – 8:00 AM | VPN and HTTPS services. No end-user impact expected. |
Thursday, July 23
Infrastructure & Network
| Maintenance | Time | Impact |
|---|---|---|
| BigIP Load Balancer Maintenance | 5:00 AM – 5:30 AM | Numerous enterprise services affected, including MyFAU, Banner, SSO, VPN, LDAP, PaperCut, and others. No impact expected. |
| LDAP/OUD Server Maintenance | 5:30 AM – 6:00 AM | Applications directly connected to OUD LDAP servers. No impact expected. |
| Eduroam Certificate Renewal | 7:00 AM – 7:30 AM | Users may be prompted to accept a new certificate. |
| FAUGuest Wireless Controller Certificate Update (Harbor Branch, Jupiter, Davie, Fort Lauderdale) | 5:30 PM – 6:30 PM | Affects users connected to the FAUGuest wireless network. |
Banner / Administrative Systems
| Maintenance | Time | Impact |
|---|---|---|
| Database Maintenance (Banner & AppWorx) | 12:00 AM – 7:00 AM | Database unavailable during maintenance window. |
| Slate Scholarship to Banner Information Update | 12:00 AM – 8:00 AM | Staff and students may be affected. Additional column added to Banner staging table. |
Application & Website Maintenance
| Maintenance | Time | Impact |
|---|---|---|
| Server Maintenance (assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu) | 4:00 AM – 4:30 AM | No user impact expected. Security updates only. |
| EZ Advising Updates | 7:00 AM – 8:00 AM | Student-facing advising processes may be affected. |
[RESOLVED] Service Disruption: FAU Shortcut Links
This issue has been resolved.
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We are currently experiencing an issue with links.fau.edu, the service that powers FAU’s custom shortcut URLs.
As a result, any FAU shortcut link that uses the links.fau.edu domain will not work at this time.
Our team is actively working to restore service as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.