Issue resolved around 9:00am this morning
There is currently an outage affecting our Identity environment. This is impacting the account management portal (accounts.fau.edu) to change your password or activate your account, the transcripts portal, and google workspace.
We are working to restore services.
OIT
We are currently receiving reports of issues connecting to the wireless network, including eduroam. Our Networking team is actively investigating the situation.
OIT will be performing server maintenance from 8:00 p.m. until 9:00 p.m. tonight April 21st. No end user impact is expected as a result of these changes.
Some users may see a “Bad Request” error when trying to change their password. Our team is actively working to resolve this issue. If you experience this issue, please contact the Help Desk at 561-297-3999.
Update 9:49 AM: The issue has been resolved, and password resets are now working as expected. If you continue to receive an error, please contact the Help Desk for assistance.
Today, Friday April 17, Ellucian will be performing a Banner Admin restart at 5:00 PM. Banner Admin will be unavailable for approximately 10–15 minutes during this time.
Office of Information Technology
Florida Atlantic University
OIT is currently performing Banner maintenance. Banner will be unavailable until 8:00 a.m.
We apologize for any inconvenience caused.
Office of Information Technology
Florida Atlantic University
– Update: OIT has completed maintenance.
Monitoring – Mediasite has taken steps to mitigate the delay in channel presentation availability. Presentations should start appearing in their respective channels over the next hour.
We continue to monitor the process.
Mediasite presentations may be delayed from appearing in their respective channels beyond the nominal 24-hour window. We are investigating with the vendor and will post updates as they become available.
Direct link and embedded presentation appear to be unaffected.
04/10/2026 – 10:28AM:
We implemented more changes to assist with the performance issues with Admin. Saturday we will be making some other setting changes as well that were suggested by Ellucian. Yesterday and today the performance seems to be a lot better. We will continue to monitor the application.
04/09/2026 – 2:26PM:
We restarted Banner Admin at 12:00PM today to clear out some errors. We are still working with Ellucian and monitoring the performance of Banner Admin. We believe to have identified an issue with performance problems during the morning times and hoping the system starts performing normally again.
04/09/2026 – 9:28AM:
Yesterday there was improvement with the Banner Admin service. We believe to have identified one integration that might be causing issues in the early morning, and we will be reviewing to ensure it is rescheduled. We are still working with users to review any timeouts and performance issues, especially when saving information. We are actively working with Ellucian at this moment.
04/08/2026 – 9:23AM:
Within the last few days we have been experiencing issues with Banner Admin. Users have reported being on different forms and the application may be locking up, the loading icon spins, and other symptoms. We are actively working on the issues, but the root cause is still unclear. If you are experiencing issues, please submit a Help Desk ticket and provide a screenshot of any error messages you are encountering.
The issues with the telephone system have been resolved.