04/08/2026 – 9:23AM:
Within the last few days we have been experiencing issues with Banner Admin. Users have reported being on different forms and the application may be locking up, the loading icon spins, and other symptoms. We are actively working on the issues, but the root cause is still unclear. If you are experiencing issues, please submit a Help Desk ticket and provide a screenshot of any error messages you are encountering.
The issues with the telephone system have been resolved.
We are experiencing intermittent issues with the Cisco telephone system. We are working with the vendor to resolve the issue.
We are currently experiencing an issue affecting access to Banner Admin. Users may be unable to log in or may encounter errors when attempting to use the system.
Our team is actively investigating the issue, working to identify the root cause and restore service as quickly as possible. Thank you for your patience.
Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”
Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146
Updated 3/31/2026 3:15pm
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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.
UPDATE – This incident has been resolved.
Some users are reporting “502 Bad Gateway” errors when trying to access New Quizzes in Canvas. Instructure is currently working on a fix for the issue. We’ll update this post as we receive more information. Immediate updates are available at: https://status.instructure.com/incidents/6v72tv0hs8fv
[10:30 am Monday] Network Infrastructure and Research Computing are working to isolate the problem between the Campus core and the Research Buildings. Hardware is being dispatched, and we will continue testing as we work towards a resolution.
[9pm Sunday] Research Computing’s home directory and scratch file systems are currently unavailable. We are investigating and will update this tomorrow morning once more information is known.
We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.
OIT
The Forms service at forms.fau.edu is back online and providing normal operation. Please try to submit your form(s) again.