Parature (Online Ticketing System) Maintenance, Fri, Jan 11 at 11:00 PM

On Friday, January 11, 2013 at 11:00 PM EST, Parature will be performing an upgrade to their caching service. They leverage this service to cache all active user sessions.  There will be two noticeable side effects of this maintenance:

  • All users will be automatically logged out of the Service Desk and Portal. We expect this only to occur once and you will be able to log back in immediately.
  • There will be an outage to Parature Chat, which is estimated to last 10 minutes.


Posted in Systems