At 5:10 pm we experienced a hardware failure on the Harbor Branch campus which affected buildings 04, 16, 18, 34, and 37. The replacement hardware is now in production and the network has been restored.
Thank you
[RESOLVED]Password changes are not working correctly
This issue has been resolved.
================================================================================================
Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
Marketplace Payment System (TouchNet) Unavailable between June 29 at 4:00pm to July 2nd at 8:00am
Due to the fiscal year end close, as well as our conversion to Workday, TouchNet payment processing systems will be taken offline starting June 29th ,2015 at 4:00(pm) EST. The system will then be brought back online as of July 2nd, 2015 at 8:00(am) EST.
This will cause any credit card or web-check payment attempts to fail on Marketplace Stores, uPay sites and TouchNet Ready Partner sites. As such, it may be advisable to place a notification message on your storefront or website.
Posted in Systems, Uncategorized
OIT Systems Maintenance, Thurs. June 25 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/25/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*******************************************************************
When: 5:00AM – 6:00AM
Affected services: MyFAU will be down during this time frame
Affected systems: MyFAU
Expected end-user impact: MyFAU will not be accessible during the downtime window.
Description of change: We will be modifying some webpages within MyFAU to update information as it regards to password changes
*******************************************************************
When: 6:00AM – 7:00AM
Affected Services: Leap Ahead
Affected Systems: ibiweb4.fau.edu
Expected end-user impact: Leap Ahead unavailable during upgrade.
Description of change: Upgrade Leap Ahead to new version
Posted in Systems
[RESOLVED]Email delay
We are currently experiencing some email delays. We are working to resolve this issue as soon as possible and apologize for any inconvenience.
OIT
Posted in Email
Single Sign On Updates Friday June 19, 2015 3am – 5am
The Single Sign On system will be upgrade Friday June 19, 2015 3am to 5am. During this time users may not be able to access services such as Banner Self Service, Network Registration Blackboard, Owl Applications, and the Help Desk.
[RESOLVED]Possible email in junk folder for office 365 users
The spam filtering in office 365 has changed and is causing messages to end up in junk mail when normally they don’t.
We are working to resolve as soon as possible and apologize for the inconvenience.
OIT
Posted in Email
[RESOLVED]Help desk ticketing system slowness
We are currently experiencing slowness with our online helpdesk system (helpdesk.fau.edu). The vendor is working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
[resolved] OS deployment with SCCM is currently unavailable
After this morning’s SCCM update, OS deployment has stopped functioning. We are working to resolve the issue.
Thank you for your patience,
Systems
Posted in Systems
OIT Systems Maintenance, Thurs. June 11 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/11/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
***************************************************
When: 3:00AM to 6:00AM
Affected services: OS deployment from boc22cmsccm01 – Reporting/patching/application push from boc22cmsccm01
Affected systems: boc22cmsccm01, boc22cmsccmsql
Description of maintenance: OIT will be installing a service pack for System Center Configuration Manager
User impact: This update will not affect the general campus community. For technical staff, the OS deployment/reporting/patching/application push will be unavailable during the window
***************************************************
Posted in Systems