Our help desk ticketing system will be unavailable on Saturday, Aug 1 between 7:00AM to 11:0AM due to an upgrade. During this time you will not be able to submit any help desk tickets.
OIT
Help Desk Ticketing System Offline Saturday, Aug 1 between 7:00AM to 11:AM
Posted in Systems, Uncategorized
Resolved: Echo360 Service Restart
The issue that was causing ESS to be unavailable has been resolved.
ESS navigation, publishing of Echo presentations, and media presentation edit functionality within ESS have been restored, as well as viewership of Echo360 presentations to all users.
Posted in Uncategorized
[Resolved] Oracle Identity Manager (OIM) Maintenance
All OIM services should be up and running.
Posted in Systems
Oracle Identity Manager (OIM) Maintenance
Data is still being moved. Services should be accessible within the hour.
OIM maintenance is running longer than expected. No ETA at this point, will update status shortly.
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When: 3:00AM – 4:00AM
Affected services: accounts.fau.edu (Oracle Identity Manager (OIM))
Affected systems: boc22ora07, boc22oimp1, boc22oimp2
Description of maintenance: Moving storage for OIM production database (OIMP) to another aggregate in NetApp SAN.
User impact: Users will not be able to reset their passwords or claim accounts during this time.
Posted in Systems
OIT Systems Maintenance, Thurs. July 30 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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When: 3:00AM – 4:00AM
Affected services: accounts.fau.edu (Oracle Identity Manager (OIM))
Affected systems: boc22ora07, boc22oimp1, boc22oimp2
Description of maintenance: Moving storage for OIM production database (OIMP) to another aggregate in NetApp SAN.
User impact: Users will not be able to reset their passwords or claim accounts during this time.
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When: 6:00AM – 6:30AM
Affected services: VIP document management system (Scanned Student and/or Faculty Records)
Affected systems: vip.fau.edu
Description of maintenance: OIT will upgrade the authentication server for the VIP Document Management System to comply with security requirements.
User impact: Momentary interruption of use of the vip document management system
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Posted in Systems
[Resolved] Partial network outage in building 10
The partial network outage in the Administration building has been resolved.
Thank you
Posted in Network and Telecom
[Resolved] Davie Campus network outage
The network on the FAU Davie campus has been restored.
Thank you
Posted in Network and Telecom
Davie Campus network outage
We are currently experiencing a network outage on the Davie campus. We are working with the provider to determine the cause of the outage.
Thank you
Posted in Network and Telecom
Partial network outage in building 10
We are experiencing a partial network outage in Administration building on the Boca Raton campus. A single 48 port module has failed. We are replacing the hardware now.
Thank you
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. July 23 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/23/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 5:00AM – 5:45AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT will be updating the LiveText Building Block for Blackboard to fix an issue preventing instructors from linking their Blackboard courses with LiveText
User impact: We do not expect any downtime unless we need to restart, though a restart should not be necessary. If a restart is necessary the servers can be restarted individually so Blackboard would still not be down.
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When: 6:00AM – 6:15AM
Affected services: https://assessment.fau.edu & https://devassessment.fau.edu
Affected systems: ieadata & boc22mssqlfau
Description of maintenance: OIT will be moving some of IEA’s databases to a new system.
User impact: The following sites will be unavailable during the window:
https://assessment.fau.edu
https://devassessment.fau.edu
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Posted in Educational Technologies, Systems