OIT will be performing maintenance on the core network on the Boca campus from 5:00 a.m. until 5:30 a.m. During this time, most services on the Boca campus will experience a service interruption lasting approximately 15 minutes. Connectivity to and from the internet for most users will not be affected during the maintenance.
Network Maintenance – Tuesday 12/22/2015 from 5:00 a.m. until 5:30 a.m.
[RESOLVED] TeamDynamix help desk system slowness
The vendor has reported that this issue is resolved:
Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST. We disabled some automated email alerts for a time, and those alerts were re-enabled at 11:55 AM EST.
All of our services are fully restored to normal. We have discovered the root cause and are taking active steps to ensure this problem does not recur in the future.
We thank you again for your patience and apologize for the inconvenience.
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Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST.
We are still investigating this problem, but we have narrowed it down to our automated email alerts service. We have disabled automated alerts (such as “Ticket Closed” alerts) until we are confident we have isolated and corrected the issue, at which point you will receive another email notification indicating we have resolved the problem.
Thank you again for your patience as our team works to resolve this issue as quickly as possible.
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The help desk ticketing system posted the following:
Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. We have identified that it is a problem within our infrastructure. Our engineering team is currently troubleshooting the issue. We will provide updates every hour until the problem is resolved. You should expect the next update at 12:00 PM EST. Thank you for your patience as we work to resolve this as quickly as possible.
We apologize for any inconvenience and will keep you updated.
OIT
Posted in Uncategorized
Blackboard Maintenance – December 17, 2015
Blackboard will be unavailable from 3am to 4am, Thursday, December 17, 2015 for System Maintenance.
Posted in Educational Technologies
[Completed]Blackboard Unavailable Weds., December 16 from 4:00am to 7:30AM
OIT will install the latest update for Blackboard. During this time, Blackboard will be unavailable.
Posted in Uncategorized
Jupiter campus Internet issue
We are experiencing an issue reaching in the Internet on the FAU Jupiter campus. We are working to resolve the issue as soon as possible.
Thank you
Posted in Network and Telecom
[Update] Jupiter campus Internet issue
The Internet has been restored on the Jupiter campus.
Thank you
Posted in Network and Telecom, Uncategorized
Issue with Password Synchronization
We have discovered that some user accounts may have become out of sync. This may result in login issues. If you encounter this problem, please reset your password by either visiting accounts.fau.edu and select “Forgot Password” option or contact the OIT Help Desk at 561.297.3999 for assistance.
We apologize for the inconvenience this may cause.
OIT
Workday Production – Weekly Service Update and Maintenance downtime this Sat 12-5 from 2am – 6am
Workday Production – Weekly Service Update and Maintenance downtime this Sat 12-5 from 2am – 6am
FAU Workday production system will be down this coming Saturday, December 5th from 2am est to 6am est in order to do the Weekly Service Update and Maintenance. During this time, you will not be available to log into the FAU Workday site or Workday Mobile app.
Also:
The other non Production FAU Workday tenants will be down for their normal Friday Weekly service updates and Maintenance – Down from at 9pm est on Friday, Decembe4th through 9am est on Saturday, December 5th includes these tenants – Sandbox and Sandbox Preview.
Posted in Uncategorized
SafeAssign Planned Maintenance – December 4, 2015 from 12:00am to 6:00am EST
The Blackboard plagiarism service, SafeAssign will undergo a planned maintenance on Friday, December 4, 2015 from 12:00am US EST until 6:00am US EST. There may be periods of brief interruption or latency to some of the SafeAssign functionality. Papers will proceed as usual, but with the possibility of a slight delay for intermittent periods until the SafeAssign maintenance is completed.
Posted in Educational Technologies
[Completed] – Emergency Blackboard Maintenance
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UPDATE: maintenance has been completed.
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Office of Information Technology will be performing emergency maintenance on Tuesday, December 2, 2015 from 5:30 am to 6:30 am. Blackboard may be unavailable during this time.
Posted in Educational Technologies