-Update 12:56PM, DHCP service on Davie campus has returned to normal
We are experiencing an issue with the DHCP service on Davie campus. We are currently working to resolve the issue.
Thank you,
Systems
OIT Systems Maintenance, Thurs. Jan 28 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/28/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.
In addition, the following systems will be specifically impacted:
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Banner Upgrades (General and Student Modules)
When: 3:00AM – 7:00AM
Affected services: No services will be impacted
Affected systems: Banner General and Banner Student
Description of maintenance: These upgrades are required as pre-requisites for the Financial Aid 8.25.0 upgrade which was released in early January 2016
User impact: No end-user impact is expected
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Migrate Davie network support systems to new hardware
When: 6:00AM – 7:00AM
Affected services: DHCP, DNS, Domain authentication, Papercut
Affected systems: dav90pcprt01, davdcfau01, davdcirm01, dhcpdav1, dnsdav1, ldapdav1
Description of maintenance: OIT will be migrating several systems that support user authentication and network services on the Davie campus to new hardware
User impact: No end-user impact is expected
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Talisma license key update
When: 5:00AM – 6:00AM
Affected services: Talisma
Affected systems: Talapp01
Description of maintenance: OIT will restart the talisma application server to put in place a license key update.
User impact: Users will not be able to login to the talisma client while the application server restarts.
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Posted in Banner and Admin Systems, Systems
Blackboard Issue
Users may get an intermittent error stating “Service Temporarily Unavailable.” In most cases refreshing the page will resolve the issue.
We are working with Blackboard to resolve the issue.
Posted in Educational Technologies
Blackboard Phishing Email
If you receive a message with the subject line: “[Blackboard Learning] You have 2 new course work from your Admin Faculty,” please DO NOT open or click the URL in this message.
We are taking the necessary steps to prevent this message from propagating further to the university community.
If you have clicked the link, please change your password as soon as possible.
We apologize for any inconvenience this may have caused you.
Office of Information Technology
[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable
January 25, 2016
Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments.
***Notice***
FAU has extended the cancellation payment due date for all students.
Payments can be made in person or through the campus drop box until Friday, January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.
Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.
Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.
1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.
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Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice. We will be posting status updates regularly regarding the maintenance progress.
We apologize for the inconvenience.
Services restored for Microsoft cloud based applications.
Services are restored.
Posted in Network and Telecom
OIT Systems Maintenance, Thursday, January 21 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.
In addition, the following systems will be specifically impacted:
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Increase storage space on IDM system
When: 6:00AM – 6:30AM
Affected services: IDM
Affected systems: idmgatewayp.fau.edu
Description of maintenance: OIT will be increasing the storage space on a system that supports account and password sync.
User impact: Password synchronizations may be slower during this time.
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OIM Database Schema Updates
When: 5:00AM – 6:00AM
Affected services: Oracle Identity Manager
Affected systems: Oracle Identity Manager
Description of maintenance: The database schema will be changed to support features in third party services that use OIM database.
User impact: None expected
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PDU installation in RF 219, Rack JRS-01. Jupiter Campus
When: 4:00AM – 7:00AM
Affected services: Netreg including DHCP, DNS, and LDAP for the Jupiter Campus.
Affected systems: JUP17HV01
Description of maintenance: There will be a disruption in netreg services on the Jupiter campus between 4AM and 6AM. This is due to the fact that we need to power down the systems located in JRS-01 and swap out the rack PDUs.
User impact:
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Posted in Systems
TouchNet Systems Unavailable Wednesday, January 20 from 3:00AM to 5:00AM
The TouchNet payment processing system will be undergoing maintenance on Wednesday, January 20 from 3:00 am to 5:00 am. –
During this time, student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable and will not be able to handle any payment requests.
We expect all systems to be back online no later than 5:00 am that morning.
RESOLVED: Echo Center Playback Issues
Echo Center playback issues have resolved.
Thank you again for your patience and cooperation.
Posted in Uncategorized
[RESOLVED] OIM Restart (Production), Tuesday, Jan 12th @ 12:00am
The OIM updates have been successful and SMS capabilities have been restored. Downtime was experienced from 12:00am to 12:14am, during this time users were redirected to the WordPress site.
Original Post Below:
The production OIM environment will be restarted to address an issue with an updated SSL certificate by our SMS gateway.
This restart will specifically resolve issues experienced by users who are activating new accounts, or attempting a password recovery via SMS through https://accounts.fau.edu.
The restart will begin at 12:00am and should be completed by 12:30am.
Posted in Systems