[RESOLVED]DHCP on Boca campus is currently unavailable

DHCP on Boca campus is now available and we apologize for any inconvenience.

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We are currently experiencing an issue with DHCP on the Boca campus. You may experience intermittent issues accessing the network.

We we are working to resolve this issue as soon as possible and will keep you posted.

Office of Information Technology

Posted in Network and Telecom, Systems

[Completed] Blackboard Maintenance, Thursday Feb 25 from 3:00 AM to 5:00 AM

Blackboard maintenance has completed and all blackboard services are operational.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. February 25 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/25/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Password sync, account creation and claiming
Affected systems: boc22ora07 (OIMP), boc22ora03 (MSOP, IDMP), boc22oimp1, boc22oimp2, boc22oimwebp1, boc22oimwebp2
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production OIM and IDM database and application servers
User impact: Passwords will not synchronize during this time so we recommend not changing your password until after the maintenance window is done.

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Update and restart of MyFAU
When: 3:00AM to 6:00AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: OIT will restart the database servers for MyFAU due to new patches being installed.
User impact: Users will not be able to access MyFAU during this time.
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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Banner: Selfservice and INB
Affected systems: bannerprd, sctcache[1-8], sctforms[1-2]
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production banner database and application servers
User impact: No access to banner

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Posted in Banner and Admin Systems, Systems, Uncategorized

[Resolved] Temporary disruption of DNS services

OIT will be restarting all DNS systems at 12:00PM. The system restarts will be staggered to minimize impact to computers on the FAU network. Please note you may experience slowed response times when contacting other systems over the network or internet as a result of DNS request time-outs. We expect all DNS systems to return fully to service by 12:30PM.

Thank you

Systems

Posted in Systems

Blackboard eGrades Down

It is currently under investigation.

 

Posted in Educational Technologies, Systems

Ft Lauderdale Campus (HEC Tower) Telephone Issue

“Resolved” AT&T has repaired the Phone Cable and all services are back working properly.

“Update” The expected resolution date is Monday 2/22/2016  no specific time on Monday has been given.

We are experiencing an issue with the Telephones on the Ft Lauderdale Campus (HEC Tower) . A Cable has been cut that feeds the Building and the Vendor has been notified. The Phone system is in Survivability mode which allows out going calls, Campus to Campus calls but incoming from off campus has been effected.

 

Posted in Network and Telecom

[resolved] Jupiter campus Internet issue

The Internet provider on the Jupiter campus has restored the fiber.  Internet traffic in Jupiter is now utilizing the proper path.

Thank you

Posted in Network and Telecom

Jupiter campus Internet issue

We are experiencing an issue with the Internet provider on the Jupiter campus.  Internet traffic has been redirected to the Boca campus.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thursday, Feb 18 from 3:00AM – 5:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/18/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Enforce SSL on VIP student records site
When: 5:30AM – 6:00AM
Affected services: VIP student record images
Affected systems: vip.fau.edu
Description of maintenance: We are enhancing the security for the VIP student records website
User impact: Registrar’s and admission’s offices and other departments that may rely on the VIP system.

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Upgrade SSH software on secure file server
When: 5:45AM – 6:00AM
Affected services: All ​SFTP and SMB access on andisec
Affected systems: andisec​
Description of maintenance: OIT will be upgrading the SSH software on OIT’s secure file server​
User impact: SFTP and SMB may be unavailable on andisec during the window​

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LDAP Server Certificate Update
When: 4:00AM – 5:00AM
Affected services: Sun Directory Servers at all campuses. Password Syncronization of Netid.
Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed.
Affected systems: ldapboc0, ldapboc1, ldapjup1, ldapjup2, ldapdav1, ldapftl1​
cas1, cas2, shibboleth1, shibboleth2
Description of maintenance: We will be applying new signed wildcard certificates to the ldap servers​
User impact: Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed

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Update firmware for Talisma
When: 4:00AM – 5:00AM
Affected services: Talisma
Affected systems: Talisma
Description of maintenance: We will be updating the firmware on taldb01​
User impact: Talisma will be unavailable while the server reboots after the firmware change​

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Secure Oracle TNS connections for Banner test/development
When: 5:00AM – 5:30AM
Affected services: All remote SQL connections to Banner test and development instances.​
Affected systems: banoradev​
Description of maintenance: Force secure TNS connections for all Banner test/development instances.​
User impact: Users may not be able to make remote SQL connections to databases on banoradev.fau.edu.​

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Prepare mail systems for migration of College of Science mailboxes
When: 6:00AM – 7:00AM
Affected services: Exchange on-prem, Exchange 365​
Affected systems: exchangeca01, exchange 365​
Description of maintenance: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users
User impact: No end-user impact is expected​

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Posted in Email, Network and Telecom, Systems

OIT Systems Maintenance, Thursday, Feb 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/11/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner SSO Manager upgrade
When: 5:00AM – 6:00AM
Affected services: Banner self-service​
Affected systems: Banner application servers​
Description of maintenance: Upgrade Banner SSO Manager from 8.1.5 to 8.2​
User impact: Banner self-service may become unavailable for a shot period of time during the upgrade

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Migrate Jupiter and HBOI network support systems to new hardware
When: 5:00AM – 7:00AM
Affected services: ​Netreg, DHCP, DNS, LDAP for Jupiter and HBOI campuses
Affected systems: ​ldapjup1, ldapjup2, dnsjup1, dhsjup2, dhcpjup1, dhcpjup2, jup17pcprt01, jup17hv01, jup17hv02
Description of maintenance: OIT will be migrating several systems that support user authentication and network services on the Jupiter and HBOI campuses to new hardware
User impact: ​DHCP, netreg, and Papercut printing services will be down on the Jupiter and HBOI campuses while the migration occurs.

Posted in Banner and Admin Systems, Systems