During our regular OIT Maintenance window this morning, we installed a forms server patch in Banner INB that may produce an error for anyone launching Banner INB – Error message: “FRM-92160: Fatal Error: web client version is too old.”
To resolve this issue you will need to clear your Java cache by following these steps:
To clear your Java cache in Windows:
- Click Start > Control Panel.
- Locate and double click the Java icon in the Control Panel.
- Click Settings under Temporary Internet Files.
- Click Delete Files.
- Select all boxes and click OK on Delete Temporary Files window.
- Click OK on Temporary Files Settings window.
- Click OK to close the Java Control Panel.
To clear your Java cache in Mac OS X:
- Double click your Mac hard drive.
- Double click Applications.
- Double click Utilities.
- Double click Java Preferences.
- Click the Network tab.
- Click the Delete Files… button.
- You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
- Close the Java Preferences window.
For additional assistance, please contact the OIT Help Desk at 561.297.3999 or submit a ticket via the Online ticketing system: helpdesk.fau.edu