[RESOLVED]Possible Service degradation of Duo services

Duo Security provided the following status regarding their service:

New Incident Status: Identified
We have confirmed that the network connectivity issues that one of our infrastructure provides is experiencing is causing a degradation of Duo services on some deployments. We are actively working to minimize and remove the impact to customers on affected deployments.

We will follow the status and update when available. The status is also available here: https://status.duo.com/

OIT

Posted in Systems, Uncategorized

[RESOLVED] Echo360 playback

The Echo360 web server was restarted and video playback is now stable.

Posted in Lecture Capture

Echo360 playback unavailable

Playback of Echo360 videos may intermittently be unavailable and report an error.  OIT is aware of the situation and working on a resolution.

Tagged with:
Posted in Instructional Technologies, Lecture Capture

Banner INB – Error message upon launch

During our regular OIT Maintenance window this morning, we installed a forms server patch in Banner INB that may produce an error for anyone launching Banner INB –  Error message: “FRM-92160: Fatal Error: web client version is too old.”

To resolve this issue you will need to clear your Java cache by following these steps:

To clear your Java cache in Windows:

  1. Click Start > Control Panel.
  2. Locate and double click the Java icon in the Control Panel.
  3. Click Settings under Temporary Internet Files.
  4. Click Delete Files.
  5. Select all boxes and click OK on Delete Temporary Files window.
  6. Click OK on Temporary Files Settings window.
  7. Click OK to close the Java Control Panel.

To clear your Java cache in Mac OS X:

  1. Double click your Mac hard drive.
  2. Double click Applications.
  3. Double click Utilities.
  4. Double click Java Preferences.
  5. Click the Network tab.
  6. Click the Delete Files… button.
  7. You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
  8. Close the Java Preferences window.

For additional assistance, please contact the OIT Help Desk at 561.297.3999 or submit a ticket via the Online ticketing system: helpdesk.fau.edu

Posted in Banner and Admin Systems