OIT will be performing maintenance on core network equipment on the Boca Raton campus from 6:00 a.m. until 7:00 a.m. tomorrow morning. During this maintenance window we anticipate approximately 10 minutes of service disruption to networks and services located on the Boca Raton campus including Blackboard, Banner and access to the internet from some parts of campus.
[Network Maintenance] Saturday February 11th from 6:00 a.m. until 7:00 a.m.
[RESOLVED] Sharepoint currently unavailable
****UPDATE****
The issue with SharePoint has been resolved.
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Sharepoint is currently unavailable. We are currently investigating and working to resolve as soon as possible.
We apologize for any inconvenience.
OIT
Posted in Uncategorized
[RESOLVED]Possible Service degradation of Duo services
Duo Security provided the following status regarding their service:
| New Incident Status: Identified |
| We have confirmed that the network connectivity issues that one of our infrastructure provides is experiencing is causing a degradation of Duo services on some deployments. We are actively working to minimize and remove the impact to customers on affected deployments. |
We will follow the status and update when available. The status is also available here: https://status.duo.com/
OIT
Posted in Systems, Uncategorized
[RESOLVED] Echo360 playback
The Echo360 web server was restarted and video playback is now stable.
Posted in Lecture Capture
Echo360 playback unavailable
Playback of Echo360 videos may intermittently be unavailable and report an error. OIT is aware of the situation and working on a resolution.
Banner INB – Error message upon launch
During our regular OIT Maintenance window this morning, we installed a forms server patch in Banner INB that may produce an error for anyone launching Banner INB – Error message: “FRM-92160: Fatal Error: web client version is too old.”
To resolve this issue you will need to clear your Java cache by following these steps:
To clear your Java cache in Windows:
- Click Start > Control Panel.
- Locate and double click the Java icon in the Control Panel.
- Click Settings under Temporary Internet Files.
- Click Delete Files.
- Select all boxes and click OK on Delete Temporary Files window.
- Click OK on Temporary Files Settings window.
- Click OK to close the Java Control Panel.
To clear your Java cache in Mac OS X:
- Double click your Mac hard drive.
- Double click Applications.
- Double click Utilities.
- Double click Java Preferences.
- Click the Network tab.
- Click the Delete Files… button.
- You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
- Close the Java Preferences window.
For additional assistance, please contact the OIT Help Desk at 561.297.3999 or submit a ticket via the Online ticketing system: helpdesk.fau.edu
Posted in Banner and Admin Systems
OIT Systems Maintenance, Thurs. Feb 9 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/09/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Oracle Forms server patchset
When: 3:00AM to 6:00AM
Affected services: Banner INB
Affected systems: sctforms and sctforms2
Description of maintenance: Apply Oracle patchset p16471668_111170_Linux-x86-64 to the production Banner INB forms servers. This will upgrade Forms version from 11.1.1.6 to 11.1.1.7.
User impact: Banner INB (forms) will be unavailable during the downtime.
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Move root volumes to SATA
When: 4:00AM to 6:00AM
Affected services: N/A
Affected systems: IO might be slightly slowed down while the failover/failback occurs.
Description of maintenance: We need to move the root volumes on filers boc22naclm01n05/06 from SSD drives to SATA so we can use the SSDs for a flash pool. This requires that each filer be failed over and then rebooted.
User impact: There should be no impact to the end user. It will be transparent to the user.
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Posted in Banner and Admin Systems, Systems