OIT Systems Maintenance, Thurs. May 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Decommission Mail Server
Description of change: OIT will be decommissioning a legacy mail server.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: smtpsec
Affected systems: smtpsec servers
Expected End-user impact: During this time, end users will be unable to relay mail through smtpsec.fau.edu

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Oracle Server Maintenance
Description of change: We will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: Banner, Oracle servers
Expected End-user impact: During this time, the services listed above will be unavailable intermittently.

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Server configuration change
Description of change: Updating configuration on the wordpress box to enable automatic minor change upgrades.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: WordPress may be unavailable for a few minutes if the configuration change inadvertently causes issues.
Affected systems: WordPress
Expected End-user impact: During this time, we do not expect any end user impact as the configuration changes should not cause any noticeable downtime if at all.

****************************************************************************************************Server configuration change
Description of change: OIT will be making a configuration change to MyFAU for a more fault tolerant external authentication.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Expected End-user impact: During this time, MyFAU may be unavailable for a few minutes.

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Posted in Banner and Admin Systems, Email, Systems

Frevvo Restart

The Frevvo form server is currently being restarted. This impacts, but is not limited to, the following:

Graduate Admissions Application
Undergraduate Admissions Application
Frevvo forms created under the fau.edu tenant

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

[RESOLVED] Account Self-Services portal unavailable

UPDATE:

The issue with the FAU Account Self-Services portal has been resolved. The portal functionality has been restored and is fully functional.

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We are currently experiencing an issue with the FAU Account Self-Services portal (accounts.fau.edu). At this time, functionality is limited and we recommend trying back once the issue has been resolved. Our team is working on resolving the issue as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Uncategorized

[Completed] Network Maintenance – Jupiter Campus 5/28 – 5/29 11:30pm – 6:00am

OIT will be performing network maintenance in Jupiter on Monday, May 28 from 11:30 p.m. until 6:00 a.m. on Tuesday, May 29th. Due to the nature of the maintenance, users may experience intermittent network disruptions lasting approximately 5 – 10 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. May 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/17/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Undergraduate Admissions Application Updates
Description of change: Releasing updates to the Undergraduate Admissions application for Self-Reported Exam Scores and Post-Secondary Institutions
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Apply.fau.edu (Undergraduate Admissions Application)
Affected systems: Undergraduate app servers
Expected End-user impact: During this time, the Undergraduate Admissions Application will be unavailable.

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Posted in Systems, Uncategorized

[Completed] Emergency MyFAU Maintenance

MyFAU is being restarted to resolve some erroneous messages that may pop up during logon

Posted in Educational Technologies, Email, Systems, Uncategorized

Resolved – Single Sign On Issues

The SSO servers are now working as intended.

~~The SSO servers are having difficulty connecting to different services and it is making them fail. We do not have any more information at this time but are investigating.~~

Posted in Systems

[Completed] MyFAU maintenance

MyFAU maintenance has been completed.