OIT Systems Maintenance, Thurs. Aug 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/01/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Radius Server Maintenance
Description of change: OIT will be performing security updates of the radius servers that support wireless and Eduroam authentication. There may be temporary interruption as the systems are updated.​
Downtime window start: 10:00 PM
Downtime window end: 12:00 AM
Affected services: On-site wireless, Eduroam
Expected End-user impact: During this time, users may lose WiFi connectivity on campus during the update. Users using Eduroam may have failed authentications while trying to use other institutions’ WiFi.

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Florida Shines Authentication
Description of change: The authentication for Florida Shines Transcripts, Transient, and similar authentications will be updated.This update will increase the reliability of the system and improve the performance when users access the Florida Shines Services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Shines
Expected End-user impact: During this time, no end-user impact is expected. Should errors occur, end users will see an authentication error on the Florida Shines page. OIT can contact the Florida Shines team and alert them of the error. If errors occur Florida Shines (FLVC) will revert the change.

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AppStatus Maintenance
Description of change: OIT will be updating the wording on the Appstatus login screen and decision display will be changed.
Downtime window start: 6:40 AM
Downtime window end: 6:55 AM
Affected services:​AppStatus
Expected End-user impact: During this time, AppStatus might be unavailable for about 15 mins while the server updates the webapp

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Medical Insurance Integration Setup
Description of change: This is the creation of a new Appworx process to load a file containing student charges for Medical Insurance to the student’s accounts.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: No impacted services expected
Expected End-user impact: During this time, no end-user impact is expected

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SSAR subscores banner load
Description of change: OIT will start loading unofficial test scores from SSAR into Banner
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: SSAR load process
Expected End-user impact: During this time, no end-user impact is expected

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EDI Tables cleanup (1st iteration)
Description of change: OIT will be cleaning up error notification records in Banner to improved EDI processes.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Three BANNER EDI tables. EDI jobs will not be running at that hour of the morning so the scripts will not interfere with job performance. Removing records from these records will not affect any other tables or processes.
Expected End-user impact: During this time, no end-user impact is expected.

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Starfish Integration Fix
Description of change: This change is to fix an issue where a certain population of students are excluded during the break in semesters
Downtime window start:5:00 AM
Downtime window end: 6:00 AM
Affected services: No impact to services expected
Expected End-user impact: During this time, no end-user impact expected

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Common App and Residency Solution
Description of change: Banner, the Undergraduate App, The Graduate App, Onbase, and Owldone will all be updated to deliver Common App applications to Banner, new residency related questions to the applications, a new tentative residency setting algorithm, a new residency module to Owldone, and anew residency submission and verification support in Onbase.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Undergraduate app, Grad App, Owldone, Banner app load packages, OnBase forms
Expected End-user impact: Applicants will have fewer questions on the applications and a secure online form for submitting related documents. Staff for Grad Admissions, Undergraduate Admissions and Registrar’s residency officers will have new tools.

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Office 365 entitlement change
Description of change: OIT will be changing the method for which Office 365 services are enabled for users
Downtime window start: 6:00 AM
Downtime window end: 6:00 AM
Affected services: All Office 365 services
Expected End-user impact: During this time, no end-user impact is expected

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FTIC student catalog term update
Description of change: OIT will apply some updates to change FTIC summer students to the Fall catalog
Downtime window start: 6:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

Mediasite Maintenance

Sonic Foundry will be performing maintenance on the Mediasite Cloud infrastructure during the regularly scheduled maintenance window on August 3rd  between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

RESOLVED – Transcript Touchnet payment – error messages

The Touchnet Transcript issue has now been resolved.

Posted in Banner and Admin Systems

RESOLVED – Transcript Touchnet payment – error messages

We are currently experiencing an issue with the Transcript payment processing through Touchnet credit card system.  When paying for your official Transcript, an email with an error is being sent out of a failure.  Please hold off at this time on requesting or resubmitting your request.  We are currently looking into this and will update once we know more.  Sorry for this inconvenience this may cause you. 

Posted in Banner and Admin Systems

[Resolved] Network outage – Ft. Lauderdale campus

The Ft. Lauderdale campus network has been restored.

Thank you

Posted in Network and Telecom

Network outage – Ft. Lauderdale campus

We are experiencing a network outage at the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. July 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Shutting down legacy server (Blackboard)
Description of change: OIT will be shutting down the Blackboard webservers​ that are no longer in use.
Downtime window start: 10:00 AM
Downtime window end: 11:00 AM
Affected services: Blackboard​
Expected End-user impact: During this time, no end-user impact is expected.

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Canvas subaccount fix
Description of change: OIT will apply a fix for subaccount query for import into canvas
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: ​Canvas import job
Expected End-user impact: During this time, no end-user impact is expected.

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REDcap upgrade
Description of change: OIT will be upgrading the REDCap data collection tool to the latest long term supported release.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: REDCap​
Expected End-user impact: During this time, REDCap will be unavailable. ​

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Posted in Banner and Admin Systems, Instructional Technologies, Systems, Uncategorized

BHRIC Health System Experiencing Issues

Following this weekend’s network updates, the BHRIC Health System is experiencing connectivity issues. Users may have difficulty logging in to VDIs and Servers. The team is working diligently to restore services to normal operation. We will update as progress continues.

Posted in Uncategorized

[Completed] Network Maintenance – Boca Raton Campus Saturday July 20th and Sunday July 21st from 12:00 a.m. until 7:00 a.m.

The network maintenance scheduled for today has been completed.

Posted in Network and Telecom

[REMINDER]Network Maintenance – Boca Raton Campus Saturday July 20th and Sunday July 21st from 12:00 a.m. until 7:00 a.m.

OIT will be performing maintenance on core network equipment during the early morning hours of Saturday July 20th and Sunday July 21th. During this time, all network services on the Boca Raton campus will be sporadic or generally unavailable. All services will be restored to full operation before 7:00 a.m. Another notice will be posted if maintenance is concluded early, or if the Sunday maintenance window is no longer needed.

Posted in Network and Telecom