[Resolved] Respondus Lockdown Browser with Monitor Option (Webcam) Unavailable

[Update] All exams that use Respondus Monitor are now available and working.

[earlier message]Exams that are using Respondus Lockdown Browser with the Monitor option is currently unavailable. We are working to resolve this as quickly as possible.

  • ✅Exams/Tests using Lockdown Browser ONLY (without monitor) are working as expected. 
  • ❌Exams/Tests using Lockdown Browser & Monitor (webcam) are currently unavailable.
Posted in Canvas / LMS, Educational Technologies

[Resolved] Respondus Lockdown Browser with Monitor Option Unavailable

[Update] All exams that use Respondus Monitor are now available and working.

[earlier message] Exams that are using Respondus Lockdown Browser with the Monitor option is currently unavailable.
We are working to resolve this as quickly as possible.

  • ✅Exams/Tests using Lockdown Browser ONLY (without monitor) are working as expected. 
  • ❌Exams/Tests using Lockdown Browser & Monitor are currently unavailable.
Posted in Canvas / LMS, Educational Technologies

OIT Systems Maintenance, Thurs. June 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/04/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.​
Downtime window start: 6/4/2020 5:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected services: The following websites will be affected:
​accounts.fau.edu
apps.fau.edu
conduct.fau.edu
controller.fau.edu
googleprintbw.fau.edu
googleprintcolor.fau.edu
gradapp.fau.edu
graduate.fau.edu
hboi.fau.edu
www.hboi.fau.edu
honorsboca.fau.edu
honorscollege.fau.edu
incident.fau.edu
interact.fau.edu
mailstub.fau.edu
ouri.fau.edu
password.fau.edu
research.fau.edu
sharepoint.fau.edu
studenttix.fau.edu
ulr.fau.edu
wireless.fau.edu
www.cdc.fau.edu
Expected End-user impact: During this time, each website will have about 5-10 minutes of down time.
********************************************************
Single Sign-on Maintenance
Description of change: ​OIT will be moving over the production single sign-on services (Shibboleth/CAS) from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected service: All services that utilize SSO (Shibboleth and CAS)​
Expected End-user impact: During this time, there should be little to no user impact. Some SSO sessions may be invalidated.

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University Forms Server Version Update
Description of change: OIT will update the University forms server (Frevvo) to the latest version.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 8:00 AM
Affected services: University Forms (Frevvo)
Expected End-user impact: During this time, students, faculty and staff will be unable to submit university forms.

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Server Maintenance
Description of change: ​OIT will be increasing the memory in 2 virtual servers.
Downtime window start: 6/4/2020 4:00 AM
Downtime window end: 6/4/2020 5:00 AM
Affected services: Non-degree application, ssoauth.fau.edu services including the MyInfo Channel and Duo Enrollment.​
Expected End-user impact: During this time, services hosted on the listed servers will be unavailable.
********************************************************

Run SHATAEQ Deletion scripts in Production
Description of change: The Undergraduate Admissions department has asked to run the scripts necessary to delete some workspace records
Downtime window start: 6/4/2020 3:00 AM
Downtime window end: 6/4/2020 3:20 AM
Affected services: Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Systems

[Resolved] Non-Degree Admissions Application Offline

[2020-06-01 01:08 PM] The Non-Degree Admissions Application has returned to service. We are investigating the root cause of the issue but the application is again online.
[2020-06-01 11:30 AM] We have detected a problem with the Non-Degree Admissions Application. We are investigating the cause of the issue and will update this post as more information is discovered.

Posted in Banner and Admin Systems, Systems