OIT Systems Maintenance, Thurs. July 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 3:00a.m. until 7:00 a.m. on July 29th. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailableOIT will be upgrading print services on the Jupiter campus from server 2016 to server 2019.
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 7:00 AM
Affected services:
Banner production
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
DWPROD: OwlDone
DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
Account claiming
Password resets
MSOP Instance
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Server Upgrade
Description of change: OIT will be upgrading one of its infrastructure servers.
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 4:00 AM
Affected services: DNS lookups on dnsnw1.fau.edu
Expected End-user impact: DNS lookups on dnsnw1.fau.edu will fail during the maintenance window.

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Posted in Canvas / LMS, Educational Technologies, Systems, Uncategorized

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, July 29th at 3:00 am. Services are expected to be fully restored by Thursday, July 29th at 7:00 am. The services listed below are affected by this maintenance and will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

[RESOLVED] TouchNet Systems Maintenance, Thursday, August 5th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Thursday, August 5th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. July 22 from 3:00AM to 7:00AM

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Server Upgrade
Description of change: OIT will be upgrading print services on the Jupiter campus from server 2016 to server 2019.
Downtime window start: 7/22/2021 3:00 AM
Downtime window end: 7/22/2021 7:00 AM
Affected services: Print services on the Jupiter campus.
Expected End-user impact: Printing will be unavailable during this time

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.
Downtime window start: 7/22/2021 5:00 AM
Downtime window end: 7/22/2021 5:00 AM
Affected services: Active Directory
Expected End-user impact: No end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading a mail server.
Downtime window start: 7/22/2021 3:00 AM
Downtime window end: 7/22/2021 4:00 AM
Affected services: Qualtrics
Expected End-user impact: Users will not be able to send emails through flashgordon during the window.

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. July 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/15/2021 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Network Services Maintenance
Description of change: OIT will be performing maintenance on some network services on July 15th at 12:00 a.m. There is no end-user impact anticipated
Downtime window start: 7/15/2021 12:01 AM
Downtime window end: 7/15/2021 12:30 AM
Affected services: DNS queries for users using on-campus DNS servers
Expected End-user impact: There is no expected end-user impact

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AppWorx Upgrade
Description of change: The AppWorx automation application will be upgraded to a new version.
Downtime window start: 7/15/2021 3:00 AM
Downtime window end: 7/15/2021 6:00 AM
Affected services: Appworx
Expected End-user impact: There is no expected end-user impact

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.
Downtime window start: 7/15/2021 5:00 AM
Downtime window end: 7/15/2021 5:00 AM
Affected services: Active Directory (irm.ad.fau.edu)
Expected End-user impact: There is no expected end-user impact

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Server Maintenance
Description of change: OIT will be making some configuration changes to OnBase for better usability.
Downtime window start: 7/15/2021 6:00 AM
Downtime window end: 7/15/2021 7:00 AM
Affected services: OnBase
Expected End-user impact: There is no expected end-user impact.

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Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] TouchNet Systems Maintenance, Friday, July 16th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, July 16th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

Application Software Upgrades on 7/14

**Update : as of 5:00 pm on 7/14 the upgrade is deemed complete.

Grademanager (grademan.fau.edu)
TechFee (techfee.fau.edu)
CrossWalk (crosswalk.fau.edu)
Assessment (assessment.fau.edu)
Transient (transient.fau.edu)
GradRates (gradrates.fau.edu)
Sunapsis (iss.fau.edu)
WCOnline

Posted in Banner and Admin Systems

OIT systems Maintenance, Thurs. July 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Wireless Network Enhancements
Description of change: OIT will upgrade the software and certificate on the wireless controllers to enhance the end user experience.
Downtime window start: 7/8/2021 11:00 PM
Downtime window end: 7/9/2021 2:00 AM
Affected services: Wireless network
Expected End-user impact: There will be a brief outage of access to wireless networks during the upgrade.

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Enhance security for OIT managed fileserver
Description of change: The storage supporting fauandi1 will be encrypted
Downtime window start: 7/8/2021 6:00 AM
Downtime window end: 7/8/2021 6:05 AM
Affected services: all shares on fauandi1
Expected End-user impact: There is no expected end-user impact.

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Posted in Network and Telecom, Systems

Top Hat Single Sign On

Beginning today users signing into the Active Learning tool known as Top Hat, will be required to use their FAU login. The first time doing so they will be prompted to merge their FAU login with their existing Top Hat account (regardless of whether or not that account used their FAU email address). For details on how this process will work go to

https://www.fau.edu/canvas/Files/topHatSSO.pdf

Posted in Canvas / LMS