Cengage LMS Integration Unavailable
[Update 8/25] The issue with Cengage’s Canvas integration is resolved. Canvas access to Cengage, WebAssign and MindTap should be functioning normally.
Cengage’s Canvas integration is currently experiencing an unexpected service disruption. It is unlikely you will be able to connect to Cengage, WebAssign, and MindTap through Canvas until the issue is resolved. To keep up to date with the issue, view Cengage’s status page here: https://techcheck.cengage.com/. We’ll update this message as updates come in.
Forms.fau.edu is offline
[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.
Owlpulse will be offline for maintenance 08/17/2021 from 8 pm until 9 pm. Users will not be able to report the COVID-19 symptoms during this time.
[Resolved] Jupiter campus DNS unavailable
The DNS server for the Jupiter campus is down at the moment. Systems is currently investigating this issue.
Tagged with: DNS
Posted in Systems
[Resolved] Grade Submission (eGrades) Names Not Sorting
When using the Grade Submission system in Canvas (eGrades), the list of students is not loading in alphabetical order. Our team is working on this and should have a fix soon. If you have any immediate emergencies, please submit the help desk ticket linked here.
[Resolved] Follett Discover Unavailable
Follett Discover is currently unavailable. We are working with Follett Technical Support to resolve the issue as soon as possible.
[RESOLVED] TouchNet Systems Maintenance, Friday, August 13th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, August 13th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Skillsoft Training Maintenance
The Skillsoft Training platform will be undergoing maintenance from August 9th through August 10th. During this time, training courses offered through Skillsoft will be unavailable.
Fort Lauderdale Campus Network Maintenance, Friday, August 6th from 12:05AM to 2:00AM
Fort Lauderdale Campus Network Maintenance
Description of change: OIT will be upgrading network equipment.
Downtime window start 8/6/2021 12:05 AM
Downtime window end 8/6/2021 2:00 AM
Affected services: Computer Network at the Fort Lauderdale Campus
Expected End-user impact: During this time, Network connectivity may be affected at the Fort Lauderdale campus.