The network maintenance scheduled for this morning is complete and all services are expected to be working. While most services were restored early this morning, OIT staff worked throughout the morning to restore the remainder of services including internet access for many buildings on campus. We apologize for any inconvenience encountered during the recovery of services. If you experience any additional service difficulties, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
[NETWORK MAINTENANCE] December 22nd
The network maintenance scheduled for today is continuing. We are working to resolve some issues in certain buildings and hope to have these issues resolved shortly.
Posted in Network and Telecom
[NETWORK MAINTENANCE] – Wednesday December 22 from 5:00 a.m. until 7:00 a.m.
The network maintenance scheduled for tomorrow will now take place between 5:00 and 7:00 a.m. In addition to the new start time, there will be network disruptions that will affect connectivity on the Boca Raton campus during the maintenance window.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
Posted in Network and Telecom
[NETWORK MAINTENANCE]Boca Raton Campus – Monday, December 20th from 12:00 a.m. until 3:00 a.m.
OIT will be performing network maintenance on the Boca Raton campus from 12:00 a.m. until 3:00 a.m. on Monday December 20th. During this time, there will be a series of short network disruptions affecting connectivity on the Boca Raton campus including access to servers and the internet.
Posted in Network and Telecom
[Resolved] AWS Issues Affecting Some Canvas Users
This incident has been resolved.
Canvas is reporting that some users are being affected by an issue with Amazon Web Services (AWS). They are currently investigating the issue.
Our Canvas uptime is still at 100% for now, but interruptions may occur during the period of this issue. For an updated status, click here.
Posted in Canvas / LMS
Issues with DUO multi-factor authentication
We have identified a problem with DUO, the multi-factor authentication application. We are working on a temporary solution to resolve the issue.
We apologize for inconvenience this may cause.
OIT
Posted in Systems
OIT Systems Maintenance, Thurs. Dec 16 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/16/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Banner Accounts Receivable Maintenance
Description of change: Banner will be undergoing maintenance to upgrade the Accounts Receivable 8X/XE modules. We will also be including items for the Financial Aid 8X/XE module.
Downtime window start: 12/16/2021 3:00 AM
Downtime window end: 12/16/2021 7:00 AM
Affected services: BANNER 8X/XE Accounts Receivable modules, BANNER 8X/XE General modules, BANNER 8X/XE Web Tailor/Web General modules, BANNER 8X/XE Financial Aid modules
Expected End-user impact: The Banner system will be brought down during the actual installation of the new release code.
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Posted in Banner and Admin Systems
Network maintenance on December 22 at 5:00 am
OIT will be performing upgrades and enhancements to the FAU network between 5:00 am and 7:00 am on December the 22nd. During the maintenance window, Internet traffic will be automatically rerouted.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
Posted in Network and Telecom
Mediasite upgrade
Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.
[RESOLVED] AWS issues affecting Canvas
Current disruptions with Amazon Web Services (AWS) are impacting Canvas and related tools, causing them to be slow or inaccessible. We are currently monitoring the situation and will provide updates as we receive them.
Tools that may be temporarily inaccessible or slow include:
- Canvas
- Achieve (Macmillan)
- iClicker
- Honorlock
- Lockdown Browser (Respondus)
- Pearson MyLab & other systems
- TopHat
- WileyPlus
Posted in Canvas / LMS