[RESOLVED] TouchNet Systems Maintenance, Friday, June 9th from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, June 9th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. June 1 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/01/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Database migration
Description of change: OIT will be migrating several databases to different servers
Downtime window start: 06/01/2023 3:00 AM
Downtime window end: 06/01/2023 7:00 AM
Affected services: All databases involved in the migration will be unavailable during the window.
End-user impact: Users will not be able to access any services that are tied to the databases during the migration.


University Form Server Maintenance
Description of change: The University form server will undergo maintenance to improve performance and decrease the effort needed for upgrades.
Downtime window start: 06/01/2023 3:00 AM
Downtime window end: 06/01/2023 7:00 AM
Affected services: Forms.fau.edu, Apply.fau.edu, Cobapp.fau.edu, NonDegree.fau.edu
End-user impact: Users will not be able to submit forms during the maintenance.


Banner Server Maintenance
Description of change: Banner Production will need to be restarted to apply updates to the configurations. This is to ensure all settings are consistent with the Ellucian standards.
Downtime window start: 06/01/2023 5:00 AM
Downtime window end: 06/01/2023 5:20 AM
Affected services: Banner Admin, Banner Self Service.
End-user impact: Users will not be able to access Banner admin or Self-service during this time.


Banner SSOManager Maintenance
Description of change: Changes to the configuration of the Banner SSO Manager application will take place. This change will update settings within the application to ensure its proper functionality.
Downtime window start: 06/01/2023 6:00 AM
Downtime window end: 06/01/2023 7:00 AM
Affected services: SSOManager
End-user impact: No end-user impact is expected.


Posted in Banner and Admin Systems, Systems

Mediasite Maintenance

Sonic Foundry will be updating FAU’s Mediasite to the latest release during their scheduled maintenance window on May¬†27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

OIT Systems Maintenance, Thurs. May 25 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on May 25. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 05/25/2023 12:00 AM
Downtime window end: 05/25/2023 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: The services listed above will be unavailabe during the maintenance window.


RDS Licensing Server upgrade
Description of change: Performing a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/25/2023 12:00 AM
Downtime window end: 05/25/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff.


Server Maintenance
Description of change: OIT will renew certificates
Downtime window start: 05/25/2023 12:00 AM
Downtime window end: 05/25/2023 4:00 AM
Affected services: Any SSO Service
End-user impact: No end-user impact is expected


Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 05/25/2023 5:00 AM
Downtime window end: 05/25/2023 7:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.


OwlDone bug fixes and feature enhancment
Description of change: OIT will fix SOAR module for HCAA to have text displayed. Changed aid year to be dynamic to more accurately display status financial aid module. Converted owlsey image generation from coldfusion script to be natively handled within owldone.
Downtime window start: 05/25/2023 6:00 PM
Downtime window end: 05/25/2023 6:00 PM
Affected services: OwlDone
End-user impact: Students


BHRIC Maintenance
Description of change: Research Computing will be adding another domain controller in Boca and once We ensure that is synched up power off the older DC in Jupiter
Downtime window start: 05/26/2023 7:00 PM
Downtime window end: 05/28/2023 10:00 AM
Affected services: health.ad.fau.edu , https://vhealth.fau.edu, BHRIC File servers
End-user impact: No user impace should occur. However, if there is a problem this would prevent users from connecting into BHRIC VMWare.

Posted in Banner and Admin Systems, Systems, Uncategorized

Workday Punchout – Service Issues

Update 5/23/23 4:30PM:

Workday has posted an alert, the punchout integration issue is impacting multiple clients:

From Workday:

Please note that we are currently experiencing issues with Supplier Punchout integrations completing successfully for Production tenants in WD1. This will result in a user never being redirected to the Supplier’s Procurement page when a Punchout session is initiated.

We are actively working to find a resolution as soon as possible. We apologize for any disruption this may cause and will provide you with an update by 2:00 PM PST.

Original Post:

The Workday Punchouts (Connect to Supplier Website) from the Requisition is experiencing an outage. We have raised a case with Workday to review our Production site and assist with determining the cause. We will post an update once we have more information.

Posted in Workday

[Resolved] FAU Printing Service Maintenance

The FAU Printing System is back to full functionality and available once again.

Posted in Educational Technologies

Research Computing Outage 5/19 – 5/23

The FAU Research Computing Cluster and associated services will be offline from 5/19 – 5/23 for maintenance. If you have critical research that must be completed during this time place enter a ticket at https://helpdesk.fau.edu and we will coordinate solutions with you.

Posted in Research Computing

OIT Systems Maintenance, Thurs. May 18 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/18/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Disaster Recovery Testing
Description of change: OIT will perform disaster recovery testing on the wired and wireless network in preparation for hurricane season.
Downtime window start: 05/18/2023 6:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: Wired and Wireless network
End-user impact: All faculty, staff, and students.


RDS Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using the remote desktop services, terminal services or VDI.


Banner program change
Description of change: OIT will create a new Banner program to populate Workday payroll accounting adjustment records into Financial Aid College Work Study table
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 1:00 AM
Affected services: Banner and Workday
End-user impact: No end-user impact is expected


Banner maintenance
Description of change: OIT will update Hold for Degree and Hold for Grades dates in Banner
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the change.


University Form Server Maintenance
Description of change: The University form server will undergo maintenance to improve performance and decrease the effort needed for upgrades.
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: forms.fau.edu, apply.fau.edu, cobapp.fau.edu, nondegree.fau.edu
End-user impact: The services listed above may be unavailable during the maintenance window.


Service Upgrade
Description of change: OIT will upgrade some domain services at HBOI.
Downtime window start: 05/18/2023 4:00 AM
Downtime window end: 05/18/2023 4:30 AM
Affected services: Domain authentication on the HBOI campus
End-user impact: All users at the HBOI campus


Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems, Uncategorized

Network Registration and Guest Wireless

OIT is working to resolve a known issue with Network Registration and Guest Wireless. We will update this post when the problem is resolved.

Posted in Network and Telecom

Resolved – Banner Service Invocation Failed

Good Morning – We were able to identify a service that was causing the interruption for Banner Admin. We made some changes, and now Banner Admin seems to be loading as expected. We will continue to monitor it at this point, but users should be able to connect now.

Posted in Uncategorized