RESOLVED – 07/19/23 9:15PM – Grademan, SoftLic, TechFee, WC Online and other services offline

UPDATE 7/19/23 9:15PM:

All services related to this issue are now restored. If you have any other issues with these services please submit a ticket with our Help Desk.

UPDATE 07/19/23 9:02AM:

We have identified other services that are impacted by these issues: Sunapsis and possibly other reporting tools. We currently do not have an ETA for the restoration of these services.

ORIGINAL POST 07/18/23:

Due to system issues the following services are currently offline:

Assessment
Crosswalk
Grademan
Service Awards
SoftLic
TechFee
Transient
WC Online
Sunapsis

We currently do not have an estimated time as to when these services will be restored. We will provide further updates via this post.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 20 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Change Office 365 Email Protection Settings
Description of change: OIT Security will be making a change to increase the security of Office 365 email. If you have any issues with receiving email please open a ticket with either OIT Security or OIT Systems.
Downtime window start: 07/20/2023 8:00 AM
Downtime window end: 07/20/2023 8:05 AM
Affected services: Office 365 Exchange email
End-user impact: Emails with a spam confidence level (SCL) of 8 or 9 will be quarantined instead of delivered to the junk folder. If you suspect an legitimate email has been quarantined, please contact the OIT Help Desk or submit a helpdesk ticket.


Server updates
Description of change: OIT will update servers to the latest update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 3:00 AM
Affected services: Assessment, Crosswalk, GradeMan, gradrates, ServiceAwards, SoftLic, TechFee, wconline
End-user impact: Services listed will not be available during this time.


Server migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 07/20/2023 3:00 AM
Downtime window end: 07/20/2023 4:00 AM
Affected services: DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected


REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 2:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.


Posted in Email, Research Computing, Systems