[RESOLVED]Account Self-Service partially unavailable

Currently new account activations and “Forgot your Password” options are unavailable. We are currently investigating and working to resolve as soon as possible.


Posted in Systems, Uncategorized

Research Computing OwlCloud Maintenance

Research Computing has begun upgrading the OwlCloud resources and users of all Research Computing services (hpc.fau.edu, koko, etc…) may experience unreliable operation while the maintenance progresses over the next few days. If you experience issues please submit a Call Ticket and we will check it out.

Posted in Uncategorized

[RESOLVED]Account Self-Service is unavailable

Account Self-Service for account activation and resetting your password is currently unavailable. We are investigating and will post updates as we have available.


Posted in Systems, Uncategorized

[RESOLVED] Workday Report Export/Download issues and other sites

UPDATE 8:01AM 12/14/23:

Microsoft has deployed a short term fix that will allow downloads. They are expecting a full fix to be deployed by Friday. Users will need to reboot to ensure it is upgraded properly. You will see your computer display a restart required once the fix is deployed. If it does not resolve right away, please wait until Friday for it to be fully resolved.

UPDATE 2:25PM 12/13/23:

Other users have reported issues with different downloads not just Workday. However, Workday has posted a community wide announcement showing all tenants impacted with this same problem of downloads not completing. They are doing an investigation on their end currently to understand what might be going on. This does not seem to impact all users, and some report where it starts working after a reboot or retrying. Once we have a response from Workday from their investigation we will test and report back.


Users are reporting issues with exporting Workday reports to excel. It is not all reports or users. Some users have switched browsers and it has worked. We have submitted a ticket with Workday to see if there is something wrong with our tenant. We will provide more information once we hear back from Workday.

Posted in Uncategorized

University Form Server Restart

The Office of Information Technology will be restarting the University Form server (frevvo) at 8pm to resolve reports of errors that are affecting end users.

Posted in Uncategorized

[RESOLVED] Research Computing Resources Authentication Issues

Research Computing is investigating an issue connecting and authenticating to some of our services including but not limited to bastion hosts, login nodes, and some compute nodes. We will update as we learn more.

Posted in Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, December 15th from 2:00 AM to 6:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 2:00am to 6:00am (EST) Friday, December 15th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Wednesday, Dec 6 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, 12/06/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Graduate College Admissions Application Upgrade
Description of change: OIT will be upgrading the Graduate College Admissions Application.
Downtime window start: 12/06/2023 6:00 AM
Downtime window end: 12/06/2023 6:30 AM
Affected services: College of Business, and Study group Application
End-user impact: During the upgrade process the College of Business, and Study group application will be unavailable.

Posted in Systems, Uncategorized

[Resolved] – Grademan – Change Grade Application Service Outage

Grademan is now working, we were able to identify and resolve the problem.

Our application that allows for changing grades (Grademan) is not operational at the moment. We are working to resolve the issue with this application. We continue to troubleshoot the problem, and will provide information as we work through the problem. Thank you and sorry for the inconvenience.

Posted in Uncategorized