OIT Systems Maintenance, Thurs. Feb 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/29/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner service maintenance
Description of change: OIT will be performing maintenance on Banner services from 5:00 a.m. until 5:30 a.m. on Thursday February 29th.
Downtime window start: 02/29/2024 5:00 AM
Downtime window end: 02/29/2024 5:30 AM
Affected services: Banner Admin, SSB
End-user impact: All Banner users (Faculty, Staff, Students, Department)

ODS and Data Warehouse maintenance
Description of change: OIT will be performing maintenance on ODS and the Data Warehouse from 4:00 a.m. until 6:00 a.m. on Thursday February 29th.
Downtime window start: 02/29/2024 4:00 AM
Downtime window end: 02/29/2024 6:00 AM
Affected services: Reporting
End-user impact: Staff and departmental users.

Server maintenance
Description of change: OIT will be performing maintenance on the main university web servers from 6:00 a.m. until 7:00 a.m. on Thursday February 29th.
Downtime window start: 02/29/2024 6:00 AM
Downtime window end: 02/29/2024 7:00 AM
Affected services: www.fau.edu main site and any other virtual servers hosted on www.fau.edu
End-user impact: We do not expect any end user impact as the webservers are restarted in a rolling manner.

Database Change
Description of change: OIT will be updating the Banner Production Database.
Downtime window start: 02/29/2024 6:00 AM
Downtime window end: 02/29/2024 6:30 AM
Affected services: Banner
End-user impact: All the banner users (Faculty , Staff, Students, Department).

Posted in Banner and Admin Systems, Systems

[Resolved] Mediasite Degradation

The issue affecting the publishing, editing, and uploading of Mediasite presentations has been resolved.

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Degradation

Mediasite has implemented a fix for the presentation processing errors. Presentation processing should return to normal over the next several hours as the queue is processed.

OIT will continue to monitor the state of Mediasite.

Affected Processes: Presentation Upload, Presentation edits

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Inaccessible from Canvas

The inaccessibility of Mediasite from Canvas has been resolved.

Posted in Lecture Capture

Mediasite Degradation

Mediasite is aware of issues impacting the FAU Mediasite environment and are working towards resolution.

Services Impacted
  • Publishing, editing, and uploading

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Inaccessible from Canvas

Mediasite is once again available via Canvas. OIT will continue to monitor the situation over the next several hours.

Posted in Canvas / LMS, Lecture Capture

Mediasite inaccessible from Canvas

Currently, Mediasite presentations and channels are inaccessible via Canvas. OIT is working with the vendor on a solution and will provide more information as it becomes available.

Posted in Canvas / LMS, Lecture Capture, Uncategorized

Mediasite Update

Mediasite will be updating Mediasite Video Cloud to the latest release during their scheduled maintenance window on February 24, between 12:01 AM and 4:00 AM CST. Extended downtime is not expected. However, our site may be unavailable for brief periods during this time.

Posted in Uncategorized

Cellular Outage – AT&T customers

There is a nationwide cellular outage that impacts AT&T customers.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1am. until 7:00 a.m. on February 22nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/22/2024 1:00 AM
Downtime window end: 02/22/2024 7:00 AM
Affected services: Banner Admin, Self Service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.

Server change
Description of change: OIT will be updating the Banner test environments
Downtime window start: 02/22/2024 5:00 AM
Downtime window end: 02/22/2024 5:30 AM
Affected services: Banner test environments: DEVL, TEST
End-user impact: Banner test environments will be unavailable during this time.

Research Computing Health Frevvo Maintenance
Description of change: Research Computing will be performing system maintenance of the Health Frevvo file connector. During this time saving forms to \health.ad.fau.edu will be offline
Downtime window start: 02/22/2024 8:00 AM
Downtime window end: 02/22/2024 9:00 AM
Affected services: Frevvo file connector
End-user impact: During this time users will not be able to save forms to this file location

Upgrade data center switch
Description of change: Networking will be upgrading a switch in building 96.
Downtime window start: 02/23/2024 6:00 AM
Downtime window end: 02/23/2024 7:00 AM
Affected services: Services running on Hyper V stack in bld 96
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems