UPDATE:
This service is now restored.
ORIGNAL MESSAGE:
We are currently working on restoring the uAchieve service. Students trying to run degree audit from Banner will encounter issues and staff members using the administration side of uAchieve will also not be able to pull up audits. Once we know more about the issue we will post an update. Thank you.
Banner Admin has now been restored. Users should be able to get to the admin application at this time.
Original post:
We are currently experiencing an outage with our Banner production environment. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, Feb. 14 and Thursday, Feb. 15 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:01 a.m. until 7:00 a.m. on February 14th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/14/2024 12:01 AM
Downtime window end: 02/14/2024 7:00 AM
Affected services: Banner Admin, Self-service
End-user impact: Banner will be unavailable during this time.
Update EDR Scan Settings
Description of change: OIT will be making adjustments to the EDR scan settings to improve performance for some users on Wednesday February 14th. End user impact is not expected.
Downtime window start: 02/14/2024 8:00 AM
Downtime window end: 02/14/2024 9:00 AM
Affected services: No services will be impacted by this change
End-user impact: No end user impact is expected. This change will disable automated full scans of Microsoft Defender which should improve performance on machines that are often shut down overnight such as laptops.
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12 midnight. until 7:00 a.m. on February 15th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/15/2024 12:01 AM
Downtime window end: 02/15/2024 7:00 AM
Affected services: Banner Admin, Self-service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.
Server migration OwlAdminPages, OwlKPIs, ProgramsAdmin
Description of change: The following services will be migrated to a new host OwlAdminPages, OwlKPIs, ProgramsAdmin
Downtime window start: 02/15/2024 6:00 AM
Downtime window end: 02/15/2024 7:00 AM
Affected services: OwlAdminPages, OwlKPIs, ProgramsAdmin
End-user impact: Faculty, Staff, Students
Adding Compliance Text Verbiage in UG App, Personal Info and Owldone
Description of change: OIT is adding a text to Personal Info, Owldone and UG App to collect consent from the students to communicate via SMS.
Downtime window start: 02/15/2024 8:00 AM
Downtime window end: 02/15/2024 5:00 PM
Affected services: Personal Info, Owldone, UG App
End-user impact: Students
Displaying All Awarded Data on eTranscript
Description of change: OIT is updating the eTranscript template to view awarded data such as 2nd major.
Downtime window start: 02/15/2024 9:00 AM
Downtime window end: 02/15/2024 10:00 AM
Affected services: Banner
End-user impact: Students
The network maintenance scheduled for this morning has been completed.
OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Friday February 9th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/08/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on February 8th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/08/2024 1:00 AM
Downtime window end: 02/08/2024 7:00 AM
Affected services: Self-Service, Banner Admin
End-user impact: Banner and any services relying on Banner will unavailable during this time.
Banner Database Change
Description of change: OIT will be performing some parameter changes in the Banner Production Database
Downtime window start: 02/08/2024 6:00 AM
Downtime window end: 02/08/2024 6:30 AM
Affected services: Banner
End-user impact: Banner and any services relying on Banner will unavailable during this time.
Server Move
Description of change: OIT will be moving an authentication system to a different location
Downtime window start: 02/08/2024 6:30 AM
Downtime window end: 02/08/2024 6:45 AM
Affected services: Active Directory
End-user impact: No end-user impact expected during this time
OIT has received reports about sign-in/licensing issues with Acrobat Pro 2020. We have confirmed this is an issue on Adobe’s end and they are investigating the issue. We will update once they have resolved the issue.
We apologize for any inconvenience this may cause.
OIT