OIT System Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 9/17/2024 – 9/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Sunapsis.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/19/2024 12:00 AM
Affected services: Sunapsis
End-user impact: Sunapsis will be unavailable during this time.

Server Maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/18/2024 11:30 PM
Affected services: Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient
End-user impact: No end-user impact is expected since these are incremental security updates.

Server Migration
Description of change: OIT will be migrating several virtual machines to new hardware.
Downtime window start: 09/19/2024 4:00 AM
Downtime window end: 09/19/2024 6:00 AM
Affected services: DHCP, Internal DNS, Tatooine (EDUROAM RADIUS Server), Grouper2 (Group Management App Server)
End-user impact: The impacted services will be unavailable during the window, however no end-user impact is expected as these are secondary servers.

Network Maintenance
Description of change: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday September 21st. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
Downtime window start: 09/21/2024 12:00 AM
Downtime window end: 09/21/2024 3:00 AM
Affected services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted.
End-user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized

[RESOLVED]AT&T users may experience issues accessing Single Sign On and Office 365

Microsoft has confirmed an outage which is impacting AT&T users. If connected to AT&T, you may experience issues accessing FAU sites that use Single Sign-On, or any Microsoft Office 365 application.

We will post updates as they are available.

OIT

Posted in Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] – Banner Maintenance – Update 2

UPDATE 09/13/2024 1:39AM:

All Banner services are now operational. If you experience any issues report them to the OIT Help Desk.

UPDATE 09/12/2024 2:12PM:

Banner Admin services have been restored, however, currently Banner Self-Service is offline. We will be restarting all services after 10:00PM tonight in order to apply fixes and get Banner Self-Service online again. This will be an emergency maintenance session that can only be performed in the evening. We appreciate your understanding.

UPDATE 09/12/2024 12:11PM:

We are currently having issues with Banner Admin and Banner Self-Service after a major upgrade this morning. We are working with Ellucian to restore services as quickly as possible. We appreciate your patience as we try to get Banner fully operational again.

UPDATE 09/12/2024 8:00AM:

Please note that the Banner maintenance is taking a bit longer than expected.

You may experience intermittent access issues with the following services as we are at the last phase of deployment and restarts:

E-Transcripts, Students Registration, Banner Access Management, and Banner Administrative Pages

We anticipate that the maintenance will be completed by 9:30am.

Thank you for your patience and apologies for any inconvenience caused.

OIT

Posted in Banner and Admin Systems, Uncategorized

RESOLVED – Banner Services Outage

All services have been restored in production.

We are currently experiencing a Banner outage. Services such as Admin, Registration and other Banner services are not operational. We are investigating the issue now, and restoring services as quickly as possible.

Posted in Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks between 9/10/2024 and 9/13/2024 from 12:01 AM to 7:00 AM. In addition, the following systems will be specifically impacted:

BHRIC VMware server updates
Description of change: Research computing will be performing maintenance on https://vdi.fau.edu
Downtime window start: 09/10/2024 9:00 PM
Downtime window end: 09/10/2024 11:00 PM
Affected services: VDI
End-user impact: During this time, VDI environment will be offline. This would impact users needing to use the BHRIC VMware environment.

Wireless certificate update
Description of change: OIT will be renewing the certificates used for Wireless on September 10th. As a result of this change, users may be prompted to accept a new certificate when they access FAUWPA2 or Eduroam for the first time following the certificate renewal.
Downtime window start: 09/10/2024 10:00 PM
Downtime window end: 09/10/2024 10:30 PM
Affected services: Eduroam and FAUWPA2
End-user impact: This will affect all campuses where wireless is available. Users will be prompted to accept the new certificate.

Duo Notification Changes
Description of change: OIT will be activating additional notifications for Duo. These notifications will send additional information to users whenever the Duo settings are updated or changed.
Downtime window start: 09/11/2024 7:00 AM
Downtime window end: 09/11/2024 7:30 AM
Affected services: DUO MFA
End-user impact: Most of these changes will have no expected end-user impact. However, the changes to notification settings will cause users to receive new communications if their Duo devices are changed or modified in the portal.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC server
Downtime window start: 09/11/2024 9:00 PM
Downtime window end: 09/12/2024 6:00 AM
Affected services: BHRIC VMWare, https://vdi.fau.edu BHRIC fileshares
End-user impact: There should be very minimal end user impact, however, I/O could be slow.

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 1st August. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 09/12/2024 12:00 AM
Downtime window end: 09/12/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.

Server Maintenance
Description of change: OIT will be doing maintenance on Thursday, September 12th. There should be no user impact.
Downtime window start: 09/12/2024 12:00 AM
Downtime window end: 09/12/2024 1:00 AM
Affected services: Any service running on Kubernetes. There should be no end user impact as there are two other control planes for potential failover.
End-user impact: No end-user impact is expected.

Update to Canvas Tools
Description of change: OIT will be performing updates to the following Canvas Tools which will include some style changes to match other University site as well as some performance improvements and bug fixes: User Management, Course Management, Observer Management. We will also be installing one new Application, Course Links, that will give us the ability to put external links in Course menus upon request.
Downtime window start: 09/12/2024 5:00 AM
Downtime window end: 09/12/2024 6:00 AM
Affected services: No other services will be impacted except the ones that are being updated.
End-user impact: Each application will be unavailable momentarily as the files are being updated.

EZ Advising – Adding new logic for college of science
Description of change: OIT is implementing new logic in EZ Advising to direct students with specific attributes to the appropriate college advising services.
Downtime window start: 09/12/2024 6:00 AM
Downtime window end: 09/12/2024 8:00 AM
Affected services: EZ Advising
End-user impact: Students

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on August 2nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 09/13/2024 12:00 AM
Downtime window end: 09/13/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.

Adding new queue in EZ Advising for Transfer Students
Description of change: OIT will be adding a queue in EZ Advising for capturing form submitted by Transfer and Early admit students.
Downtime window start: 09/13/2024 6:00 AM
Downtime window end: 09/13/2024 9:00 AM
Affected services: EZ Advising
End-user impact: Students

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, September 5 and Friday, September 6 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Database updates
Description of change: Ellucian will be performing quarterly patch updates on Banner and other related database servers.
Downtime window start: 09/05/2024 2:00 AM
Downtime window end: 09/05/2024 6:00 AM
Affected services: Banner production, Appworx, Harvest, Follett bookstore, Oracle Enterprise Manager, ODS, Data Warehouse, Self Service, Touchnet
End-user impact: Listed services will be unavailable during this time.

Server Maintenance
Description of change: OIT is updating components to ensure document management websites remain secure.
Downtime window start: 09/05/2024 4:30 AM
Downtime window end: 09/05/2024 5:00 AM
Affected services: Onbase document management system
End-user impact: No end-user impact is expected

Server Maintenance
Description of change: OIT is updating components to ensure user account information servers (LDAP) maintain their secure communications channel.
Downtime window start: 09/05/2024 5:30 AM
Downtime window end: 09/05/2024 6:00 AM
Affected services: Applications that are custom configured to rely on the OUD (Oracle Unified Directory) LDAP servers directly instead of their frontend BigIP entry point.
End-user impact: No end-user impact is expected

Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 09/06/2024 2:00 AM
Downtime window end: 09/06/2024 7:00 AM
Affected services: Single-Sign On (SSO), email
End-user impact: No end-user impact is expected

Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 09/06/2024 2:00 AM
Downtime window end: 09/06/2024 7:00 AM
Affected services: There is no downtime expected
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Email, Systems, Uncategorized