Banner will be down on Friday morning, 12/6/2019, from 5:00 AM. OIT will be installing five code releases for the Accounts Receivables department in order to correct a recent production matter. Banner is expected to be available after 6:00 AM. – Completed.
[Resolved] Banner 8X/XE Maintenance, Friday December 6th from 5:00 AM to 6:00 AM
RESOLVED – Transcript Touchnet payment – error messages
We are currently experiencing an issue with the Transcript payment processing through Touchnet credit card system. When paying for your official Transcript, an email with an error is being sent out of a failure. Please hold off at this time on requesting or resubmitting your request. We are currently looking into this and will update once we know more. Sorry for this inconvenience this may cause you.
Posted in Banner and Admin Systems
[Resolved] Banner Self-Service Emergency Maintenance – Thursday, July 18th between 11:30am-Noon
Banner Self-Service will be undergoing emergency maintenance today between 11:30-Noon that requires services to be restarted. Services will return to normal by Noon time.
Posted in Banner and Admin Systems
[RESOLVED] Change of Grade workflow unavailable
The Change of Grade workflow process is now available.
Change of Grade workflow process is currently unavailable at this time. We are currently investigating the issue and working to resolve the issue as soon as possible and we appreciate your patience during this time.. We do not currently have an estimated time of resolution (ETR).
OIT
Posted in Uncategorized
[RESOLVED] TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Posted in Uncategorized
TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Banner and Admin Systems
[Resolved] – Banner Administrative Forms are experiencing issues loading
Please close and reopen your browser and start a new Banner session.
Banner Administrative forms are experiencing issues loading at this time. We are currently investigating this issue and will update this notice as we know more.
Sorry for this inconvenience.
OIT AS production support.
Posted in Banner and Admin Systems, Uncategorized
Resolved – Banner Administrative Forms are experiencing issues loading
Resolved – Please log out and start a new session into Banner.
Banner Administrative forms are experiencing issues loading at this time. We are currently investigating this issue and will update this notice as we know more.
Sorry for this inconvenience.
OIT AS production support.
Posted in Banner and Admin Systems, Uncategorized
Workday Production – Experiencing integration and reporting performance issues
New Customer Alert: Production Tenants Experiencing Integration and Reporting Performance Issues – Ashburn Data Center
Type: Operations Workday Release: Workday 26 Jira: ENVOPS-57268
Status: Resolved
Update: August 2nd, 2016, 12:15pm PT:
Workday has cancelled all scheduled reports and reports sent to the W Drive that were submitted before August 2nd, 2016 at 9:25am PT. Process Monitor will show them as active. Please ignore this status and resubmit if needed. The status of the reports that were cancelled will automatically change to failed after 30 days.
Posted in Workday
Workday Alert – Error when using Internet Explorer
New Customer Alert: Internet Explorer Browser Issue
Type: Product Defect Workday Release: Workday 26 Jira: UIC-24683
Status: Resolved
Issue resolved, fix applied to production.
Posted in Workday