[RESOLVED] TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Posted in Uncategorized

TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems

[Resolved] – Banner Administrative Forms are experiencing issues loading

Please close and reopen your browser and start a new Banner session.

 

Banner Administrative forms are experiencing issues loading at this time.  We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

Resolved – Banner Administrative Forms are experiencing issues loading

Resolved – Please log out and start a new session into Banner.

 

Banner Administrative forms are experiencing issues loading at this time.  We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

Workday Production – Experiencing integration and reporting performance issues

New Customer Alert: Production Tenants Experiencing Integration and Reporting Performance Issues – Ashburn Data Center

Type: Operations Workday Release: Workday 26  Jira: ENVOPS-57268

Status: Resolved

Update: August 2nd, 2016, 12:15pm PT: 

Workday has cancelled all scheduled reports and reports sent to the W Drive that were submitted before August 2nd, 2016 at 9:25am PT. Process Monitor will show them as active. Please ignore this status and resubmit if needed. The status of the reports that were cancelled will automatically change to failed after 30 days.

 

Posted in Workday

Workday Alert – Error when using Internet Explorer

New Customer Alert: Internet Explorer Browser Issue

Type: Product Defect   Workday Release: Workday 26 Jira: UIC-24683

Status: Resolved

Issue resolved, fix applied to production.

Posted in Workday

Workday Production – Weekly Service Update and Maintenance downtime this Sat 12-5 from 2am – 6am

Workday Production – Weekly Service Update and Maintenance downtime this Sat 12-5 from 2am – 6am

FAU Workday production system will be down this coming Saturday, December 5th from 2am est to 6am  est in order to do the Weekly Service Update and Maintenance.  During this time, you will not be available to log into the FAU Workday site or Workday Mobile app.

Also:

The other non Production FAU Workday tenants will be down for their normal Friday Weekly service updates and Maintenance – Down from at 9pm est on Friday, Decembe4th through 9am est on Saturday, December 5th includes these tenants – Sandbox and Sandbox Preview.

Posted in Uncategorized

Workday Production – Available Maintenance complete

Workday Production – Available Maintenance complete

FAU Workday production system is available.   The Weekly Service Update Maintenance has completed (9 am). All services for Workday are working.

Also:

The other non Production FAU Workday tenants will be available around 9am (or sooner) on Sunday November 15th due to special maintenance this weekend.  This includes these tenants – Sandbox and Sandbox Preview.

Posted in Uncategorized

Workday Production – Weekly Service Update and Maintenance downtime this Sat 11-14 from 2am – 6am

Workday Production – Weekly Service Update and Maintenance downtime this Sat 11-14 from 2am – 6am

FAU Workday production system will be down this coming Saturday, November 14th from 2am est to 6am  est in order to do the Weekly Service Update and Maintenance.  During this time, you will not be available to log into the FAU Workday site or Workday Mobile app.

Also:

The other non Production FAU Workday tenants will be down for their normal Friday Weekly service updates and Special Maintenance – Down from at 9pm est on Friday, November 13th through 9am est on Sunday, November 15th includes these tenants – Sandbox and Sandbox Preview.

Posted in Uncategorized

Workday Production – Available Maintenance complete

FAU Workday production system is available.   The Weekly Service Update and Quarterly Maintenance has completed (2pm or sooner). All services for Workday are working.

Also:

The other non Production FAU Workday tenants will be available around 9am (or sooner), this includes these tenants – Sandbox and Sandbox Preview.

 

Posted in Uncategorized