[RESOLVED] Single Sign On issues

We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.


Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

Off Campus Connect (EZproxy) maintenance

On Thursday 5/11/2017, the EZproxy service will be undergoing maintenance from 3-6am.  During this time services normally accessed via https://login.ezproxy.fau.edu or http://ezproxy.fau.edu will not be available.

We apologize for any inconvenience this may cause.



Posted in Systems

[Resolved] Intermittent access to Blackboard

The intermittent access to Blackboard has been resolved.

Posted in Educational Technologies, Systems

Intermittent access to Blackboard

OIT is currently investing a problem with intermittent access to Blackboard.  We hope to speedily correct any issues found and apologize for the inconvenience.

Posted in Educational Technologies, Systems

[ongoing] Email delay

OIT is still experiencing email delays, now between 10-20 minutes.  We are still closely monitoring this and will provide another update at 11:30am.

Posted in Email, Systems

Email delay

OIT is currently experiencing an email delay of 20-30 minutes due to a heavy increase in email traffic.  We are closely monitoring this and will provide another update in 20 minutes.  We apologize for the delay.

Posted in Email, Systems

[RESOLVED] OIT File Server Migration (ANDI drives) still going


The migration has been completed and all ANDI drives are functioning as normal again. You may need to log off and back on in order for the drive to properly map.

We appreciate your patience during this time.





We are still working on the migration of the ANDI drives. We will post another update at 8:30am.


The migration of ANDI drives are taking longer than anticipated.  We are closely monitoring the transfer but have no ETA as of yet.  OIT will post another update at 8am.  We apologize for any inconvenience.


Thank you,



Posted in Systems

OIT Systems Maintenance, Saturday May 14th, 5-8am

OIT will be replacing an aging server rack and its networking components with a newer rack.  This move could affect services such as Banner, Blackboard, Sharepoint and the like.  However, no end user impact is expected.

Posted in Network and Telecom, Systems

[Resolved] FileLocker intermittently unavailable

The intermittent problems with FileLocker have been resolved.

Posted in Systems

[Update] FAU email being blocked

October 9th 2014:

We continue to have problems delivering to MSN, Hotmail and Live email accounts.  We are doing everything we can to work with these providers to remove the blocks and rate-limiting.  We appreciate your patience on this matter.


October 1st 2014:

Outbound FAU email is currently blocked and rate-limited by a few ISPs.  OIT is currently in contact with these ISPs to resolve the problem.  We apologize for the inconvenience.

We are blocked (no delivery) by:

  • MSN
  • Hotmail

We are being rate-limited (slow delivery) by:

  • AOL

Currently unaffected:

  • Gmail
  • Yahoo


Posted in Email, Systems