Some users may experience an error when trying to access Banner Self-service, Admin, or any other Banner services.
We are investigating and will update as soon as possible.
OIT
Intermittent login issues accessing Banner
Outlook/email issues on iOS
Users may be unable to access their email using the native mail app on iOS devices. You may get prompted to login.
Microsoft has posted the following status at https://portal.office.com/servicestatus
We will update as more information is available.
Duo SMS/Telephony Authentication unavailable
Our two factor authentication Duo is currently experiencing an issue causing SMS and Phone Call delivery failures. The vendor is currently investigating and a status is available at https://status.duo.com/
Duo Mobile push notifications continue to function as normal and we recommend that you setup your mobile device with Duo Mobile using the instructions below: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=73770
Thank you
Office of Information Technology
UPDATE: Network Maintenance – Building GS 2 February 6th between 6-7am
Update: We are aware there is an issue in GS 2 with the phones and currently working to resolve as soon as possible.
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OIT will be performing network maintenance in building GS 2 tomorrow February 6th between 6-7am. During this window, GS 2 will experience brief interruptions in connectivity to the internet and to internal network-based services.
Posted in Network and Telecom, Uncategorized
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/06/2025 from 4:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Printing Services Maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, February 6th, between the hours of 4AM and 7AM.
Change window start: 2/06/2025 4:00 AM
Change window end: 2/06/2025 7:00 AM
Affected services: Papercut pay for printing services including lab printing, pop-up client printing and web printing via fauprint.fau.edu.
Expected End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.
Deploy New Alert Software that will replace Altertus to Boca
Description of change: OIT will silently push out new SirCom alert software to all Intune/SCCM managed laptops and desktops for the Boca Campus starting Friday, February 7, at midnight.
Change window start: 2/07/2025 12:00 AM
Change window end: 2/14/2025 12:00 AM
Affected services: Intune Managed desktops and laptops
Expected End-user impact: None.
Banner graduation date change for College of Medicine
Description of change: OIT will be making a change to update the graduation date for the entire upcoming College of Medicine graduation class from 5/5/2025 – 5/6/2025.
Change window start: 2/06/2025 6:00 AM
Change window end: 2/06/2025 8:00 AM
Affected services: Banner
Expected End-user impact: Services will be available.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 1/23/2024 from 12:00 AM to 12:00 PM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be performing routine maintenance the email gateways from 5:00 a.m. until 6:00 a.m. on Thursday January 23rd. Email delivery may be impacted during this time.
Downtime window start: 1/23/2024 5:00 AM
Downtime window end: 1/23/2024 6:00 AM
Affected services: Email delivery
Expected End-user impact: None expected
Server Maintenance
Description of change: OIT will be performing server maintenance on Thursday, January 23rd at midnight. During this time, there may be some interruptions when logging into university systems.
Downtime window start: 1/22/2024 11:30 PM
Downtime window end: 1/23/2024 12:00 AM
Affected services: 4P
Expected End-user impact: Service will be unavailable.
Load process package WSAKETBL change
Description of change: OIT will be making a change to the load process package which will add additional attributes that may be missing in Banner for returning students from 6:00 am until 12:00 pm on Thursday, January 23rd. Banner will be available during this time.
Downtime window start: 1/23/2024 6:00 AM
Downtime window end: 1/23/2024 12:00 PM
Affected services: Banner
Expected End-user impact: Services will be available.
[RESOLVED] Issue with outbound calls on Davie Campus
Davie phones are having issues making outbound calls. If there is an emergency please use a cellular device.
We are actively working with the service provider to resolve the issue.
Posted in Network and Telecom, Uncategorized
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2024 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 7th November. Banner will not be available during this time.
Downtime window start: 11/07/2024 12:00 AM
Downtime window end: 11/07/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
Expected End-user impact: All end users of Banner will be impacted.
Banner, Graduate Admissions System and Admissions system Maintenance
Description of change: OIT will be performing maintenance on the graduate app, undergraduate app, and Banner from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, access to Banner as well as admissions applications will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Banner
Expected End-user impact: Service will be unavailable.
Personal Information Application Maintenance
Description of change: OIT will be performing maintenance on the Personal Information App from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, the Personal Information App will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Personal Info app
Expected End-user impact: Service will be unavailable.
Owlforms Maintenance
Description of change: Owlforms will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, Owlforms will not be available.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Owlform
Expected End-user impact: Service will be unavailable.
Owldone Maintenance
Description of change: Owldone will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, no end user impact is expected.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Owldone
Expected End-user impact: No downtime expected.
Posted in Banner and Admin Systems, Uncategorized
[RESOLVED]AT&T users may experience issues accessing Single Sign On and Office 365
Microsoft has confirmed an outage which is impacting AT&T users. If connected to AT&T, you may experience issues accessing FAU sites that use Single Sign-On, or any Microsoft Office 365 application.
We will post updates as they are available.
OIT
[RESOLVED]Account Self-Service partially unavailable
Currently new account activations and “Forgot your Password” options are unavailable. We are currently investigating and working to resolve as soon as possible.
OIT
Posted in Systems, Uncategorized