OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 5/08/2025 from 12:00 AM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Server Maintenance – Oracle RU 2025 Q2
Description of Change: OIT will be performing Server maintenance from 12:00 a.m. until 7:00 a.m. on Thursday 8 May.  Banner will not be available during this time.
Change Window: 5/8/2025 12:00am – 5/8/2025 7:00am
Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
End User impact: All end users of Banner Self Service, ODS and Admin will be impacted.

Server Maintenance
Description of Change: OIT will be performing server maintenance from 10:00pm until 12:00am on Wednesday, May 7th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, and Uachieve will be unavailable.
Change Window: 5/7/2025 10:00PM- 5/8/2025 12:00AM
Impacted Services: Undergraduate application, Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Nondegree
End User impact: Services will be unavailable.

REDCap Update
Description of Change: OIT Research Computing will be taking the REDCap survey tool offline from 12 am to 2 am on Thursday, May 8, 2025 for standard systems maintenance. 
Change Window: 5/8/2025 12:00AM – 5/8/2025 2:00AM
Impacted Services: REDCap
End User Impact: Service will be offline.

Server Maintenance
Description of Change: OIT will be migrating a server responsible for authentication on the Fort Lauderdale campus
Change Window: 5/8/2025 3:00am – 5/8/2025 6:00am
Impact Services: Active Directory
End User Impact: None expected

Textbook Attestation enhancements  
Description of Change: Faculty attestation page to provide user the option to view submission history Chair/delegate page to provide user the option to view submission history  Faculty attestation page to include “review all” materials button 
Change Window: 5/8/2025 8:00am- 5/8/2025 8:02
Impacted Services: Textbook Attestation
End User Impact: Service will be unavailable.

SWAETBL form modifications
Description of Change: OIT is making a change on the Slate decision and GradCAS decision page to allow users to mark a record as Completed/Manually resolved in Banner.
Change Window: 5/8/2025 9:00am – 5/8/2025 9:05
Impact Services: Owlforms
End User Impact: Service will be unavailable.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[RESOLVED]Banner admin and self-service unavailable

The cause was identified and resolved. All services have been restored.

_____________________________________________________________________________

We have received reports that banner is unavailable. We are currently working with our vendor to investigate and resolve as soon as possible.

We will provide updates as we have more information and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Instructional Technologies, Systems, Uncategorized

Some users may be unable to access Outlook on the web

Microsoft has reported they are currently investigating an issue with Exchange Online. Users may encounter a “Something went wrong” error when accessing Outlook on the web, or the New Outlook app. We are monitoring the Microsoft status and will update as soon as there is more information.

OIT

Posted in Email, Systems, Uncategorized

[RESOLVED]Workday is currently unavailable

Workday is currently experiencing a service interruption. We are monitoring and will update once we have more information.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized, Workday

[RESOLVED]Intermittent login issues accessing Banner

Some users may experience an error when trying to access Banner Self-service, Admin, or any other Banner services.

We are investigating and will update as soon as possible.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

Outlook/email issues on iOS

Users may be unable to access their email using the native mail app on iOS devices. You may get prompted to login.

Microsoft has posted the following status at https://portal.office.com/servicestatus

We will update as more information is available.

Posted in Email, Systems, Uncategorized

Duo SMS/Telephony Authentication unavailable

Our two factor authentication Duo is currently experiencing an issue causing SMS and Phone Call delivery failures. The vendor is currently investigating and a status is available at https://status.duo.com/

Duo Mobile push notifications continue to function as normal and we recommend that you setup your mobile device with Duo Mobile using the instructions below: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=73770

Thank you

Office of Information Technology

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

UPDATE: Network Maintenance – Building GS 2 February 6th between 6-7am

Update: We are aware there is an issue in GS 2 with the phones and currently working to resolve as soon as possible.
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OIT will be performing network maintenance in building GS 2 tomorrow February 6th between 6-7am. During this window, GS 2 will experience brief interruptions in connectivity to the internet and to internal network-based services.

Posted in Network and Telecom, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/06/2025 from 4:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing Services Maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, February 6th, between the hours of 4AM and 7AM.
Change window start: 2/06/2025 4:00 AM
Change window end: 2/06/2025 7:00 AM
Affected services: Papercut pay for printing services including lab printing, pop-up client printing and web printing via fauprint.fau.edu.
Expected End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Deploy New Alert Software that will replace Altertus to Boca
Description of change: OIT will silently push out new SirCom alert software to all Intune/SCCM managed laptops and desktops for the Boca Campus starting Friday, February 7, at midnight.
Change window start: 2/07/2025 12:00 AM
Change window end: 2/14/2025 12:00 AM
Affected services: Intune Managed desktops and laptops
Expected End-user impact: None.

Banner graduation date change for College of Medicine
Description of change: OIT will be making a change to update the graduation date for the entire upcoming College of Medicine graduation class from 5/5/2025 – 5/6/2025.
Change window start: 2/06/2025 6:00 AM
Change window end: 2/06/2025 8:00 AM
Affected services: Banner
Expected End-user impact: ​Services will be available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 1/23/2024 from 12:00 AM to 12:00 PM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing routine maintenance the email gateways from 5:00 a.m. until 6:00 a.m. on Thursday January 23rd. Email delivery may be impacted during this time.
Downtime window start: 1/23/2024 5:00 AM
Downtime window end: 1/23/2024 6:00 AM
Affected services: Email delivery
Expected End-user impact: None expected

Server Maintenance
Description of change: OIT will be performing server maintenance on Thursday, January 23rd at midnight. During this time, there may be some interruptions when logging into university systems.
Downtime window start: 1/22/2024 11:30 PM
Downtime window end: 1/23/2024 12:00 AM
Affected services: 4P
Expected End-user impact: Service will be unavailable.

Load process package WSAKETBL change
Description of change: OIT will be making a change to the load process package which will add additional attributes that may be missing in Banner for returning students from 6:00 am until 12:00 pm on Thursday, January 23rd. Banner will be available during this time.
Downtime window start: 1/23/2024 6:00 AM
Downtime window end: 1/23/2024 12:00 PM
Affected services: Banner
Expected End-user impact: ​Services will be available.

Posted in Banner and Admin Systems, Email, Systems, Uncategorized
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