Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM

We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th. 

During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.

Authentication for existing accounts should not be affected and will continue to function as usual. 

We will update you as soon as all services are fully restored.

Thank you for your patience and cooperation.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Snaplogic, Systems, Uncategorized, Workday

[Resolved] ANDI drives experiencing intermittent failure

After maintenance this morning, we have received reports of andi shared drives being unavailable. We are currently investigating.

OIT

Posted in Systems, Uncategorized, Video Conferencing

TeamDynamix (HelpDesk) performance issues

TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available.

OIT

Posted in Systems, Uncategorized

Issue signing into Office Apps on Windows Computers

We have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating.

OIT

Posted in Email, Systems, Uncategorized

Microsoft Entra MFA / Microsoft Authenticator replacing Duo

Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.

What’s Happening:

  • Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
  • After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.

What You Need to Know:

  • You can choose from:
    • Microsoft Authenticator app (recommended)
    • Hardware token (e.g., YubiKey)
    • SMS text message
    • Additional options coming soon

For setup instructions, visit:

🔗 Prepare for Entra MFA

Thank you for your cooperation as we enhance account security across the university.

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday and Thursday, 9/17/2025 – 9/18/2025 from 9:00 PM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Owlforms update
OIT will be performing upgrades for Owlforms on Thursday Sept 18th from 8am to 9am.
Scheduled Time: Thursday, September 18, 2025 at 08:00 AM to 09:00 AM
Impacted Services: Owlforms
End User Impact: Staff

Cisco Voice Cluster Upgrade
The Cisco voice cluster will be upgraded over the following two weeks.
Scheduled Time: Wednesday, September 17, 2025 at 09:00 PM to 11:00 PM
Impacted Services: Cisco phones
End User Impact: Users will be unable to use their Cisco phones at certain points during the upgrade.

Posted in Banner and Admin Systems, Network and Telecom, Uncategorized

[RESOLVED]Cisco Finesse Call Centers Unavailable

Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible. 

We apologize for the inconvenience.

OIT

Posted in Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thur 7/24/2025 from 3:00AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

  1. Server Maintenance
    • Description: OIT will be performing server maintenance.
    • Date and Time: July 24, 2025, from 4:00 AM to 4:30 AM.
    • Impacted Services: assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu.
    • End User Impact: No end user impact is expected as these are incremental security updates.
  2. TLS Certificate Replacements for VPN
    • Description: OIT will be replacing the TLS certificates used for VPN services.
    • Date and Time: July 24, 2025, from 7:00 AM to 8:00 AM.
    • Impacted Services: VPN and HTTPS web services.
    • End User Impact: No end user impact is expected. There is a small chance that a user’s connection will drop if they are logging into the VPN at the moment the certificate is replaced.
  3. Update to Civics Literacy Process
    • Description: Update to Civics Literacy Process.
    • Date and Time: July 24, 2025, from 3:00 AM to 8:00 AM.
    • Impacted Services: Banner.
    • End User Impact: Students may be affected

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/16/2025 and Thur 7/17/2025 from 10:00PM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

  1. Jupiter Campus System Migrations
    • Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted during the change window.
    • Start Time: July 17, 2025, 04:00 AM
    • End Time: July 17, 2025, 06:00 AM
    • Impacted Services: DNS and DHCP
    • End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
  2. PaperCut Database Migration
    • Description: Migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
    • Start Time: July 18, 2025, 07:00 AM
    • End Time: July 18, 2025, 08:00 AM
    • Impacted Services: Papercut
    • End User Impact: A brief interruption to printing services may occur during the database migration.
  3. Slate – New Import to Reflect DR Holds
    • Description: New import to reflect DR holds.
    • Start Time: July 17, 2025, 07:00 AM
    • End Time: July 17, 2025, 07:05 AM
    • Impacted Services: Slate
    • End User Impact: Staff and Students
  4. Owl Files and Transcript Request Grails Upgrade
    • Description: Upgrade Owlfiles and Transcript Request framework to the latest version to be up to date with new features and security updates.
    • Start Time: July 16, 2025, 10:00 PM
    • End Time: July 16, 2025, 11:00 PM
    • Impacted Services: Owlfiles and Transcript Request
    • End User Impact: Staff and Students
  5. Slate – Special Consideration Flags for Profile Admits
    • Description: Slate integration updates.
    • Start Time: July 17, 2025, 03:00 AM
    • End Time: July 17, 2025, 08:00 AM
    • Impacted Services: Slate will be available during this upgrade.
    • End User Impact: No user impact
  6. SQL to Update Students Records Interest Codes
    • Description: Updates student records interest codes loaded from common app to correct records that should not have PH indicator.
    • Start Time: July 16, 2025, 12:00 PM
    • End Time: July 16, 2025, 12:01 PM
    • Impacted Services: N/A
    • End User Impact: Students
  7. Server Maintenance
    • Description: OIT will be performing server maintenance from 10:00 PM until 12:00 AM on Wednesday, July 16th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, Non-Degree Application, and Egrades may be down intermittently. Uachieve will be unavailable.
    • Start Time: July 16, 2025, 10:00 PM
    • End Time: July 17, 2025
    • Impacted Services: Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Non-Degree, Egrades
    • End User Impact: All
Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems, Uncategorized

TeamDynamix- Technician Reports Unable to edit or Create

TeamDynamix is currently investigating Work Management issues with report creation and editing existing reports. Some technicians are currently receiving a Permission error when trying to Create or Edit existing reports.

OIT will monitor the status from TeamDynamix and will post updates as we receive information.

Posted in Banner and Admin Systems, Systems, Uncategorized