We have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating.
OIT
Microsoft Entra MFA / Microsoft Authenticator replacing Duo
Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.
What’s Happening:
- Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
- After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.
What You Need to Know:
- You can choose from:
- Microsoft Authenticator app (recommended)
- Hardware token (e.g., YubiKey)
- SMS text message
- Additional options coming soon
For setup instructions, visit:
Thank you for your cooperation as we enhance account security across the university.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday and Thursday, 9/17/2025 – 9/18/2025 from 9:00 PM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Owlforms update
OIT will be performing upgrades for Owlforms on Thursday Sept 18th from 8am to 9am.
Scheduled Time: Thursday, September 18, 2025 at 08:00 AM to 09:00 AM
Impacted Services: Owlforms
End User Impact: Staff
Cisco Voice Cluster Upgrade
The Cisco voice cluster will be upgraded over the following two weeks.
Scheduled Time: Wednesday, September 17, 2025 at 09:00 PM to 11:00 PM
Impacted Services: Cisco phones
End User Impact: Users will be unable to use their Cisco phones at certain points during the upgrade.
[RESOLVED]Cisco Finesse Call Centers Unavailable
Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible.
We apologize for the inconvenience.
OIT
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thur 7/24/2025 from 3:00AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Server Maintenance
- Description: OIT will be performing server maintenance.
- Date and Time: July 24, 2025, from 4:00 AM to 4:30 AM.
- Impacted Services: assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu.
- End User Impact: No end user impact is expected as these are incremental security updates.
- TLS Certificate Replacements for VPN
- Description: OIT will be replacing the TLS certificates used for VPN services.
- Date and Time: July 24, 2025, from 7:00 AM to 8:00 AM.
- Impacted Services: VPN and HTTPS web services.
- End User Impact: No end user impact is expected. There is a small chance that a user’s connection will drop if they are logging into the VPN at the moment the certificate is replaced.
- Update to Civics Literacy Process
- Description: Update to Civics Literacy Process.
- Date and Time: July 24, 2025, from 3:00 AM to 8:00 AM.
- Impacted Services: Banner.
- End User Impact: Students may be affected
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/16/2025 and Thur 7/17/2025 from 10:00PM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Jupiter Campus System Migrations
- Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted during the change window.
- Start Time: July 17, 2025, 04:00 AM
- End Time: July 17, 2025, 06:00 AM
- Impacted Services: DNS and DHCP
- End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
- PaperCut Database Migration
- Description: Migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
- Start Time: July 18, 2025, 07:00 AM
- End Time: July 18, 2025, 08:00 AM
- Impacted Services: Papercut
- End User Impact: A brief interruption to printing services may occur during the database migration.
- Slate – New Import to Reflect DR Holds
- Description: New import to reflect DR holds.
- Start Time: July 17, 2025, 07:00 AM
- End Time: July 17, 2025, 07:05 AM
- Impacted Services: Slate
- End User Impact: Staff and Students
- Owl Files and Transcript Request Grails Upgrade
- Description: Upgrade Owlfiles and Transcript Request framework to the latest version to be up to date with new features and security updates.
- Start Time: July 16, 2025, 10:00 PM
- End Time: July 16, 2025, 11:00 PM
- Impacted Services: Owlfiles and Transcript Request
- End User Impact: Staff and Students
- Slate – Special Consideration Flags for Profile Admits
- Description: Slate integration updates.
- Start Time: July 17, 2025, 03:00 AM
- End Time: July 17, 2025, 08:00 AM
- Impacted Services: Slate will be available during this upgrade.
- End User Impact: No user impact
- SQL to Update Students Records Interest Codes
- Description: Updates student records interest codes loaded from common app to correct records that should not have PH indicator.
- Start Time: July 16, 2025, 12:00 PM
- End Time: July 16, 2025, 12:01 PM
- Impacted Services: N/A
- End User Impact: Students
- Server Maintenance
- Description: OIT will be performing server maintenance from 10:00 PM until 12:00 AM on Wednesday, July 16th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, Non-Degree Application, and Egrades may be down intermittently. Uachieve will be unavailable.
- Start Time: July 16, 2025, 10:00 PM
- End Time: July 17, 2025
- Impacted Services: Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Non-Degree, Egrades
- End User Impact: All
TeamDynamix- Technician Reports Unable to edit or Create
TeamDynamix is currently investigating Work Management issues with report creation and editing existing reports. Some technicians are currently receiving a Permission error when trying to Create or Edit existing reports.
OIT will monitor the status from TeamDynamix and will post updates as we receive information.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/9/2025 and Thur 7/10/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
- Description: OIT will be performing server maintenance on 7/10 at 04:00am-05:00am affecting sso.fau.edu.
- Start Time for Change: Thu 7/10/25 4:00 AM
- End Time of Change: Thu 7/10/25 5:00 AM
- Impacted Services: Following services may be affected:
sso.fau.edu - End user impact: Should have no end user impact.
Disable Otter.AI in Microsoft Tenant
- Description: OIT will be disabling access to Otter.AI from the FAU Microsoft 365 environment on July 9th, 2025.
- Start Time for Change: Wed 7/9/25 7:00 AM
- End Time of Change: Wed 7/9/25 7:00 AM
- Impacted Services: N/A – no university-provided services are affected
- End user impact: Users that had been using Otter.AI to take notes in teams meetings will need to utilize a different product or utilize the built-in features in teams.
Network Maintenance – All Campuses Saturday July 12th from 12:00 a.m. until 3:00 a.m.
- Description: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday July 12th. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
- Start Time for Change: Sat 7/12/25 12:00 AM
- End Time of Change: Sat 7/12/25 3:00 AM
- Impacted Services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted such as Appworx.
- End user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services.
Banner Maintenance
- Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 10 July. Banner will not be available during this time.
- Start Time for Change: Thu 7/10/25 12:00 AM
- End Time of Change: Thu 7/10/25 7:00 AM
- Impacted Services: Banner Admin, Self-Service, Registration
- End user impact: All end users of Banner.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/2/2025 and Thur 7/3/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Email Server Maintenance
- Description: We are upgrading our incoming email servers.
- Start Time: 7/2/2025 0:00
- End Time: 7/2/2025 2:00
- Impacted Services: Incoming email, outgoing email
- End User Impact: Incoming email flow may be affected as 365 mail servers use different spam detection technology than fortimails. Outgoing email flow may be affected as new SMTP server will use different mail delivery technology than fortimails.
- Research Computing AI – OwlChat WebUI
- Description: The Research Computing AI – OwlChat WebUI service will be offline from 5 am to 7 am on June 26, 2025 for scheduled maintenance. This will prevent researchers, students, and employees from utilizing custom large language models based on the OwlChat WebUI service ([https://chat.hpc.fau.edu](https://chat.hpc.fau.edu)).
- Start Time: 7/3/2025 5:00
- End Time: 7/3/2025 7:00
- Impacted Services: OwlChat WebUI: [https://chat.hpc.fau.edu](https://chat.hpc.fau.edu), OwlChat Toolkit: [https://chat-llm.hpc.fau.edu/](https://chat-llm.hpc.fau.edu/), On Premise Models: Llama, Ollama, Phi, Gemini
- End User Impact: The following services may be impacted: OwlChat WebUI, OwlChat Toolkit, On Premise Models.
- Jupiter Campus System Migrations
- Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted by this migration during the change window.
- Start Time: 7/3/2025 4:00
- End Time: 7/3/2025 6:00
- Impacted Services: DNS and DHCP
- End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
- Banner Maintenance
- Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 3 Jul. Banner will not be available during this time.
- Start Time: 7/3/2025 0:00
- End Time: 7/3/2025 7:00
- Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
- End User Impact: All end users of Banner.
- PaperCut Database Migration
- Description: This change involves migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
- Start Time: 7/2/2025 9:00
- End Time: 7/2/2025 10:00
- Impacted Services: Papercut
- End User Impact: A brief interruption to printing services may occur during the database migration.
- Banner Server Maintenance
- Description: We are decommissioning several production Banner servers that are no longer in use. The virtual servers will first be shut down and later deleted. There will be no impact to user services for these decommissioned servers.
- Start Time: 7/3/2025 0:00
- End Time: 7/3/2025 6:00
- Impacted Services: Not Applicable
- End User Impact: Not Applicable
Possible Phone Interruption
Users may experience a temporary disruption with their office phones.
We apologize for any inconvenience.
OIT