OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2024 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 7th November. Banner will not be available during this time.
Downtime window start: 11/07/2024 12:00 AM
Downtime window end: 11/07/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
Expected End-user impact: All end users of Banner will be impacted.

Banner, Graduate Admissions System and Admissions system Maintenance
Description of change: OIT will be performing maintenance on the graduate app, undergraduate app, and Banner from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, access to Banner as well as admissions applications will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Banner
Expected End-user impact: Service will be unavailable.

Personal Information Application Maintenance
Description of change: OIT will be performing maintenance on the Personal Information App from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, the Personal Information App will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Personal Info app
Expected End-user impact: ​Service will be unavailable.

Owlforms Maintenance
Description of change: Owlforms will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, Owlforms will not be available.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Owlform
Expected End-user impact: ​Service will be unavailable.

Owldone Maintenance
Description of change: Owldone will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, no end user impact is expected.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Owldone
Expected End-user impact: ​No downtime expected.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED]AT&T users may experience issues accessing Single Sign On and Office 365

Microsoft has confirmed an outage which is impacting AT&T users. If connected to AT&T, you may experience issues accessing FAU sites that use Single Sign-On, or any Microsoft Office 365 application.

We will post updates as they are available.

OIT

Posted in Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED]Account Self-Service partially unavailable

Currently new account activations and “Forgot your Password” options are unavailable. We are currently investigating and working to resolve as soon as possible.

OIT

Posted in Systems, Uncategorized

[RESOLVED]Account Self-Service is unavailable

Account Self-Service for account activation and resetting your password is currently unavailable. We are investigating and will post updates as we have available.

OIT

Posted in Systems, Uncategorized

[RESOLVED] Some MyFAU Modules may not load properly

The issue has been resolved and MyFAU is fully functioning at this time.

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We are currently investigating why certain MyFAU modules may not properly load. If a part of the MyFAU page will not load properly, refreshing may resolve the issue.

We are working to resolve this as soon possible and apologize for any inconvenience.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Issues with password changes

UPDATE: The password sync issue has been resolved and users can proceed with changing their passwords.

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We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when the issue has been resolved.

Posted in Systems, Uncategorized

[RESOLVED]Success Network (EAB Navigate) is currently experiencing slowness.

The Success Network (EAB Navigate) system is currently experiencing slow loading and navigating within the system. The vendor has been notified and we will post an update as we have additional information.

OIT

Posted in Educational Technologies, Systems, Uncategorized

New MYFAU design launches 7/31/23 4am-6am

UPDATE: Icons are now loading properly. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

UPDATE: Some icons are not loading properly and we are working to resolve as soon as possible. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

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MYFAU will launch a redesign from 4am-6pm. During this time some pages may not load or show an error while we make the changes. Please clear your browsers cache if you experience an error after 6am. FAU | Clear Your Cache Also, if you have any bookmarks saved and the page is not properly loading, please visit https://myfau.fau.edu

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

[RESOLVED] Issues logging into uAchieve and Office Apps

We have identified and resolved these issues. Login to uAchieve and Office Apps has been resolved.

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After our single sign on upgrade we have identified that users are receiving Access Denied when trying to access uachieve. We also have identified that logging into Office apps on Windows for the first time is giving a white screen. We recommend logging into Office apps via the web until we update this status.

The issue with logging into the library information systems has been resolved.

We are currently debugging and will update this post as we have a status.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

Success Network (EAB Navigate) is currently experiencing an outage.

The Success Network (EAB Navigate) system is currently experiencing an outage. Students and Faculty/Staff are unable to login at this time.

The vendor has been notified, and we will post an update once we have more information.

Posted in Educational Technologies, Uncategorized