Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible.
We apologize for the inconvenience.
OIT
[RESOLVED]Cisco Finesse Call Centers Unavailable
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thur 7/24/2025 from 3:00AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Server Maintenance
- Description: OIT will be performing server maintenance.
- Date and Time: July 24, 2025, from 4:00 AM to 4:30 AM.
- Impacted Services: assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu.
- End User Impact: No end user impact is expected as these are incremental security updates.
- TLS Certificate Replacements for VPN
- Description: OIT will be replacing the TLS certificates used for VPN services.
- Date and Time: July 24, 2025, from 7:00 AM to 8:00 AM.
- Impacted Services: VPN and HTTPS web services.
- End User Impact: No end user impact is expected. There is a small chance that a user’s connection will drop if they are logging into the VPN at the moment the certificate is replaced.
- Update to Civics Literacy Process
- Description: Update to Civics Literacy Process.
- Date and Time: July 24, 2025, from 3:00 AM to 8:00 AM.
- Impacted Services: Banner.
- End User Impact: Students may be affected
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/16/2025 and Thur 7/17/2025 from 10:00PM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Jupiter Campus System Migrations
- Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted during the change window.
- Start Time: July 17, 2025, 04:00 AM
- End Time: July 17, 2025, 06:00 AM
- Impacted Services: DNS and DHCP
- End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
- PaperCut Database Migration
- Description: Migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
- Start Time: July 18, 2025, 07:00 AM
- End Time: July 18, 2025, 08:00 AM
- Impacted Services: Papercut
- End User Impact: A brief interruption to printing services may occur during the database migration.
- Slate – New Import to Reflect DR Holds
- Description: New import to reflect DR holds.
- Start Time: July 17, 2025, 07:00 AM
- End Time: July 17, 2025, 07:05 AM
- Impacted Services: Slate
- End User Impact: Staff and Students
- Owl Files and Transcript Request Grails Upgrade
- Description: Upgrade Owlfiles and Transcript Request framework to the latest version to be up to date with new features and security updates.
- Start Time: July 16, 2025, 10:00 PM
- End Time: July 16, 2025, 11:00 PM
- Impacted Services: Owlfiles and Transcript Request
- End User Impact: Staff and Students
- Slate – Special Consideration Flags for Profile Admits
- Description: Slate integration updates.
- Start Time: July 17, 2025, 03:00 AM
- End Time: July 17, 2025, 08:00 AM
- Impacted Services: Slate will be available during this upgrade.
- End User Impact: No user impact
- SQL to Update Students Records Interest Codes
- Description: Updates student records interest codes loaded from common app to correct records that should not have PH indicator.
- Start Time: July 16, 2025, 12:00 PM
- End Time: July 16, 2025, 12:01 PM
- Impacted Services: N/A
- End User Impact: Students
- Server Maintenance
- Description: OIT will be performing server maintenance from 10:00 PM until 12:00 AM on Wednesday, July 16th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, Non-Degree Application, and Egrades may be down intermittently. Uachieve will be unavailable.
- Start Time: July 16, 2025, 10:00 PM
- End Time: July 17, 2025
- Impacted Services: Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Non-Degree, Egrades
- End User Impact: All
TeamDynamix- Technician Reports Unable to edit or Create
TeamDynamix is currently investigating Work Management issues with report creation and editing existing reports. Some technicians are currently receiving a Permission error when trying to Create or Edit existing reports.
OIT will monitor the status from TeamDynamix and will post updates as we receive information.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/9/2025 and Thur 7/10/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
- Description: OIT will be performing server maintenance on 7/10 at 04:00am-05:00am affecting sso.fau.edu.
- Start Time for Change: Thu 7/10/25 4:00 AM
- End Time of Change: Thu 7/10/25 5:00 AM
- Impacted Services: Following services may be affected:
sso.fau.edu - End user impact: Should have no end user impact.
Disable Otter.AI in Microsoft Tenant
- Description: OIT will be disabling access to Otter.AI from the FAU Microsoft 365 environment on July 9th, 2025.
- Start Time for Change: Wed 7/9/25 7:00 AM
- End Time of Change: Wed 7/9/25 7:00 AM
- Impacted Services: N/A – no university-provided services are affected
- End user impact: Users that had been using Otter.AI to take notes in teams meetings will need to utilize a different product or utilize the built-in features in teams.
Network Maintenance – All Campuses Saturday July 12th from 12:00 a.m. until 3:00 a.m.
- Description: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday July 12th. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
- Start Time for Change: Sat 7/12/25 12:00 AM
- End Time of Change: Sat 7/12/25 3:00 AM
- Impacted Services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted such as Appworx.
- End user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services.
Banner Maintenance
- Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 10 July. Banner will not be available during this time.
- Start Time for Change: Thu 7/10/25 12:00 AM
- End Time of Change: Thu 7/10/25 7:00 AM
- Impacted Services: Banner Admin, Self-Service, Registration
- End user impact: All end users of Banner.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/2/2025 and Thur 7/3/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Email Server Maintenance
- Description: We are upgrading our incoming email servers.
- Start Time: 7/2/2025 0:00
- End Time: 7/2/2025 2:00
- Impacted Services: Incoming email, outgoing email
- End User Impact: Incoming email flow may be affected as 365 mail servers use different spam detection technology than fortimails. Outgoing email flow may be affected as new SMTP server will use different mail delivery technology than fortimails.
- Research Computing AI – OwlChat WebUI
- Description: The Research Computing AI – OwlChat WebUI service will be offline from 5 am to 7 am on June 26, 2025 for scheduled maintenance. This will prevent researchers, students, and employees from utilizing custom large language models based on the OwlChat WebUI service ([https://chat.hpc.fau.edu](https://chat.hpc.fau.edu)).
- Start Time: 7/3/2025 5:00
- End Time: 7/3/2025 7:00
- Impacted Services: OwlChat WebUI: [https://chat.hpc.fau.edu](https://chat.hpc.fau.edu), OwlChat Toolkit: [https://chat-llm.hpc.fau.edu/](https://chat-llm.hpc.fau.edu/), On Premise Models: Llama, Ollama, Phi, Gemini
- End User Impact: The following services may be impacted: OwlChat WebUI, OwlChat Toolkit, On Premise Models.
- Jupiter Campus System Migrations
- Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted by this migration during the change window.
- Start Time: 7/3/2025 4:00
- End Time: 7/3/2025 6:00
- Impacted Services: DNS and DHCP
- End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
- Banner Maintenance
- Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 3 Jul. Banner will not be available during this time.
- Start Time: 7/3/2025 0:00
- End Time: 7/3/2025 7:00
- Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
- End User Impact: All end users of Banner.
- PaperCut Database Migration
- Description: This change involves migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
- Start Time: 7/2/2025 9:00
- End Time: 7/2/2025 10:00
- Impacted Services: Papercut
- End User Impact: A brief interruption to printing services may occur during the database migration.
- Banner Server Maintenance
- Description: We are decommissioning several production Banner servers that are no longer in use. The virtual servers will first be shut down and later deleted. There will be no impact to user services for these decommissioned servers.
- Start Time: 7/3/2025 0:00
- End Time: 7/3/2025 6:00
- Impacted Services: Not Applicable
- End User Impact: Not Applicable
Possible Phone Interruption
Users may experience a temporary disruption with their office phones.
We apologize for any inconvenience.
OIT
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 5/08/2025 from 12:00 AM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Server Maintenance – Oracle RU 2025 Q2
Description of Change: OIT will be performing Server maintenance from 12:00 a.m. until 7:00 a.m. on Thursday 8 May. Banner will not be available during this time.
Change Window: 5/8/2025 12:00am – 5/8/2025 7:00am
Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
End User impact: All end users of Banner Self Service, ODS and Admin will be impacted.
Server Maintenance
Description of Change: OIT will be performing server maintenance from 10:00pm until 12:00am on Wednesday, May 7th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, and Uachieve will be unavailable.
Change Window: 5/7/2025 10:00PM- 5/8/2025 12:00AM
Impacted Services: Undergraduate application, Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Nondegree
End User impact: Services will be unavailable.
REDCap Update
Description of Change: OIT Research Computing will be taking the REDCap survey tool offline from 12 am to 2 am on Thursday, May 8, 2025 for standard systems maintenance.
Change Window: 5/8/2025 12:00AM – 5/8/2025 2:00AM
Impacted Services: REDCap
End User Impact: Service will be offline.
Server Maintenance
Description of Change: OIT will be migrating a server responsible for authentication on the Fort Lauderdale campus
Change Window: 5/8/2025 3:00am – 5/8/2025 6:00am
Impact Services: Active Directory
End User Impact: None expected
Textbook Attestation enhancements
Description of Change: Faculty attestation page to provide user the option to view submission history Chair/delegate page to provide user the option to view submission history Faculty attestation page to include “review all” materials button
Change Window: 5/8/2025 8:00am- 5/8/2025 8:02
Impacted Services: Textbook Attestation
End User Impact: Service will be unavailable.
SWAETBL form modifications
Description of Change: OIT is making a change on the Slate decision and GradCAS decision page to allow users to mark a record as Completed/Manually resolved in Banner.
Change Window: 5/8/2025 9:00am – 5/8/2025 9:05
Impact Services: Owlforms
End User Impact: Service will be unavailable.
[RESOLVED]Banner admin and self-service unavailable
The cause was identified and resolved. All services have been restored.
_____________________________________________________________________________
We have received reports that banner is unavailable. We are currently working with our vendor to investigate and resolve as soon as possible.
We will provide updates as we have more information and apologize for any inconvenience.
OIT
Some users may be unable to access Outlook on the web
Microsoft has reported they are currently investigating an issue with Exchange Online. Users may encounter a “Something went wrong” error when accessing Outlook on the web, or the New Outlook app. We are monitoring the Microsoft status and will update as soon as there is more information.
OIT