OIT Systems Maintenance, Thurs. Dec 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/12/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00AM – 7:00AM
Affected services: Banner Production
Affected systems: Banner Production
Description of maintenance: The following modules will be installed to the specified version in production FAUP: Finance Self Service 8.6.0.2 patch and Finance 8.9.0 upgrade
User impact: There will be no end user impact.

When:5:00AM – 5:30AM
Affected services: Websites or Apps relying on databases on mysql01
Affected systems: mysql01
Description of maintenance: We are making changes to simplify the data backup and recovery process for the mysql database server.
User impact: Websites or apps relying on databases located on mysql01 will be unavailable during the maintenance window.

When: 8:00AM – 2:00PM
Affected services: Echo360
Affected systems: Echo360
Description of maintenance: The Echo class video system is being updated to improve response client times with the system. Along with the software update to 5.3 SP2, we will also be separating the web services component of the Echo360 system to a new virtualized environment. Currently the Echo system management server is also hosting the web services for this system. Separating out this service will allow the system to better handle client viewing traffic load.
User impact: End-user impact will be minimized at this time, as regular term classes will no longer access content stored in the Echo system. However the College of Medicine has ongoing classes that do use the Echo360 system to distribute class video content; they confirmed this date/time is best for their class schedule.
Echo Player streaming class videos as well as audio/video podcast downloads will be available intermittently during this maintenance window.
Also, the Echo management interface at https://echo.fau.edu will be intermittently available during this time. This will affect the publishing of Echo Personal Capture and External Media Ingest videos. Because of this, we recommend postponing the publishing of any Personal Capture or External Media.

Posted in Network and Telecom

OIT Systems Maintenance, Wednesday, Nov 27 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, 11/27/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3am to 6am.

Affected Services: IDM production, Luminis production, Phonebill app, Report Caster production, IEA Production database IEAP, Legacy Travel prod database FINP.

Affected Systems: boc22ora01, boc22ora03,boc22ora05 , mcoracle, nwrdcora01.

User Impact: Affected services will be unavailable during the maintenance window.

Reason: Oracle database patch set updates and host patch installations

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Nov 21 from 3:00 – 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 6:00 – 7:00AM
Affected services: smtp.fau.edu
Affected systems: smtp.fau.edu
Description of maintenance: We are restructuring and consolidating mail servers to simply the email flow architecture and to enforce spam and virus scanning.
User impact: End-users in this change will refer more to users running various mail servers or services on campus: 1. Possible rate limiting until we add server to exception list. 2. Email originating from exception list servers (e.g. blackboard, ibiweb) will not be virus or spam scanned. 3. Possible firewall blocks until security adds new rules for server.

When: 5:00 – 6:00AM
Affected services: swise.fau.edu
Affected systems: swise.fau.edu
Description of maintenance: We are freeing the swise.fau.edu server from its restrictive, physical shell to allow it to become a virtual entity.
User impact: https URLs and apps served by swise.fau.edu will be unavailable. These include: Clearwire, Electronic Thesis, Scholarship Management System, Strategies & Tips for Academic Recovery, Writing Across Curriculum, and True Blue.

When: 5:00 – 7:00AM
Affected Services: ODS production environment. Webfocus won’t be able to connect to the ODS database.
Affected Systems: odsprod
User Impact: Affected services will be unavailable during the maintenance window.
Reason: Oracle database ODSP needs to be patched for ODS 8.4.1

When: 3:00 – 7:00AM
Affected services: Banner FAUP: Accounts Receivable upgrade 8.4.4, Accounts Receivable upgrade 8.4.5, Student Self Service 8.5.4.3 & 8.5.4.4 patches
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Accounts Receivable upgrade 8.4.4, Accounts Receivable upgrade 8.4.5, Student Self Service 8.5.4.3 & 8.5.4.4 patches
User impact: FAUP may be unavailable during this time

When: 3:00 – 6:00AM
Affected Services: Banner production, Blackboard production
Affected Systems: bannerprd, bannerprddr, bbloracle, bbloracledr.
User Impact: Affected services will be unavailable during the maintenance window.
Reason: Oracle database patch set updates and host patch installations

When: 4:00AM – 6:00AM
Affected services: secure.fau.edu, secure2.fau.edu, ulrweb.fau.edu, fauftp1
Affected systems: FAUWeb1, FAUWeb6
Description of maintenance: OIT will be migrating the secure.fau.edu, secure2.fau.edu, and ulrweb.fau.edu websites to a new server. Additionally, fauftp1 will move as well.
User impact: Secure.fau.edu, secure2.fau.edu, ulrweb.fau.edu and fauftp1.fau.edu will be intermittently inaccessible during the window. These sites also affect secure andi, student and home pages; plus the mealplans, oig, orientation, dotnetdev, and changeGappsPassword sites.

When: 4:00 – 6:00AM
Affected services: Talisma
Affected systems: Talisma
Description of maintenance: We will be applying the newest hot fix to talisma per the request of admissions. Talisma will be unavailable from 4-6 am. This new patch also requires the talisma client to be patched. Admissions will contact their users to let them know about the downtime and the client change.
User impact: Talisma will be unavailable from 4-6 am.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs., November 7 from 3:00 – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 7:00 AM
Affected services: Self-Service, Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner productionEmployee Self Service 8.9.0 upgrade, Position Control 8.9.0.1 patch, HR/Payroll 8.9.0.4, 8.9.0.5, 8.9.0.6 patches, HR/Payroll 8.9.0.7, 8.9.0.8 patches, Employee Self Service 8.9.0.1, 8.9.0.2, 8.9.0.3 patches, Employee Self Service phpecex-ear-fix patch, WorkFlow 8.1.0.4.jar, 8.1.0.5.jar patches
User impact: FAUP may have to be down – Self Service related changes sometimes require shutting the system down during installation

When: 5:30 – 6:15 AM
Affected services: Blackboard
Description: Blackboard has released updates to several Building Blocks including Blackboard Mobile, Software Updates, Cloud Profiles, and Social Profiles.
User Impact: The features listed above will be temporarily unavailable

When: 4:00 – 5:00 AM
Affected services: Network Drives (Andi.fau.edu, student.fau.edu, and home.fau.edu)
Affected systems: Andi.fau.edu, student.fau.edu, and home.fau.edu
Description of maintenance: OIT will be migrating the andi.fau.edu, student.fau.edu and home.fau.edu websites to a new server. Migrate the ANDI, Student and Home websites from IIS7 on FAUWeb1 to IIS8 on FAUWeb6. DNS records will be updated to reflect the new locations.
User impact: Andi.fau.edu, student.fau.edu, and home.fau.edu will be intermittently inaccessible during the window.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs, Oct 31, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Systems will be doing rolling restarts blackboard services to try to remedy a bug within blackboard.
User impact: Blackboard will be unavailable during the maintenance window.

When: 3:00 – 3:30AM
Affected services: University Fileserver (ANDI)
Affected systems: ANDI (fauandi1/fauandi2)
Description of maintenance: OIT will be physically moving the primary University fileserver (fauandi1\fauandi2). The system will be unavailable for approximately 15 minutes.
User impact: The ANDI server will be unavailable for approximately 15 minutes

When: 3:00 – 3:30AM
Affected services: Exchange email
Affected systems: exchangemb[01-03]
Description of maintenance: OIT will be rebooting some of the systems which support staff and faculty mail. We do not expect any interruption of service.
User impact: No end-user impact is expected

When: 3:00 – 7:00AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: The following updates will be installed in Banner production: General 8.6.1 upgrade, Position Control 8.9.0 upgrade, HR/Payroll 8.9.0 upgrade, HR/Payroll 8.9.0.1, 8.9.0.2, 8.9.0.3 patches, Tax Updates #184, #185, #186
User impact: There will be no user impact

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[Resolved]: Power Outage – Boca campus

As of 3:30 p.m. today, Power was restored to bldg. 22 but there may still be some areas still without power.
All systems are up and running at this time but we are still experiencing an issue with our internal and external
swipe card readers not working due to the power outage. Campus police were contacted and have advised that things
are still coming up sporadically on campus and that when power is fully restored to the campus, that that should resolve the issue occurring with the card readers. They did not give an estimate of when this might occurr. At this time they are still not working and no one will be able to access this building.

At 2:15pm today, Boca campus experienced a power outage and there may be some areas still without power.

The outage is being addressed and we hope to have power fully restored as soon as possible.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Oct 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00 – 6:00AM
Affected services: EMS
Affected systems: EMS
Description of maintenance: OIT will be patching EMS to the current version.
User impact: OIT will be patching EMS to the current version.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Issues with Password Synchronization

We are currently experiencing issues with password synchronization.

We are working to resolve the issue and apologize for any inconvenience this may cause.

OIT

Posted in Systems

RESOLVED – Intermittent Systems Availability

We are currently experiencing intermittent performance issues affecting Blackboard, Banner, and logins (single-sign on).

We will update this post regularly as we learn more.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Oct 3, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

www.fau.edu, Banner, SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, and SCVMM

When: 12:01AM
Affected Services: None
Affected Systems: Systems which have SCCM client in OIT
Description of maintenance: OIT will be enforcing SCUP updates for Adobe Reader 10 / 11, Adobe Professional 10 / 11, and Adobe Flash (ActiveX & Plugin) to systems located in the Office of Information Technology. The updates will be requested by SCCM and installed through Microsoft Update. These updates will not upgrade the version of the software that is installed, yet rather update for security and functionality patches.
User Impact: No end-user impact is expected.

When: 5:00 – 6:00AM
Affected services: www.fau.edu
Affected systems: webnet4-7
Description of maintenance: We are preparing the www.fau.edu systems to introduce new features for FAU webpages.
User impact: No expected end user impact.

When: 3:00am – 7:00am
Affected services: Banner
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Financial Aid 8.18.1.1, 8.18.1.2 patch, Mass Data Update Utility 8.1.0 upgrade, Position Control 8.9.0 upgrade, HR/Payroll 8.9.0 upgrade, HR/Payroll 8.9.0.2, 8.9.0.3 patch
User impact: No expected end user impact.

When: 3:00-6:00AM
Affected services: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, SCVMM
Affected systems: mssql1, mssql2
Description of maintenance: The storage for several Microsoft SQL servers will be migrated to the NetApp. The following services will be interrupted for a short period of time during the window: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye
User impact: The services listed above will be unavailable for approximately 60 minutes during the maintenance window.

When: 3:00-6:00AM
Affected services: Exchange
Affected systems: Exchange
Description of maintenance: OIT will be configuring our mail servers to support coexistence with Microsoft hosted Exchange on Office 365.
User impact: There is no end-user impact expected

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems