Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

Banner Self-Service, Blackboard, Graduate Admissions App, Active Directory, www.fau.edu, SharePoint, PrivateEye, College of Education sites, Owlcard, Housing sites,  and EMS

When: 5:45 AM
Affected services: sso.fau.edu
Affected systems: BigIP (load balancer)
Description of maintenance: We are correcting an issue where iss.fau.edu cannot properly connect to sso.fau.edu. No downtime is expected, but in the event that things did not go right, and the user community is attempting to load a site that depends on sso.fau.edu, please have them try again in 5 minutes.
User impact: No expected end user impact

When: 3:00 – 7:00 AM
Affected services: Banner Self-Service
Affected systems: Banner FAUP
Description of maintenance: The following Banner modules will be installed to the specified version in production FAUP: General 8.6.0 upgrade, General 8.6.0.2 patch, Web Tailor 8.6.0 upgrade, Web Tailor 8.6.0.1 & 8.6.0.2 patches, Web General 8.6.0 upgrade, Web General 8.6.0.1 patch, General 8.6.0.3 patch, General 8.6.1.1 patch
User impact: Banner FAUP will be up and running during the updates. Banner Self-Service may have intermittent outages.

When: 5:45-6:15 AM
Affected services: Blackboard
Description: Blackboard has released an update to several Building Blocks including SafeAssign, Collaborate, and Blackboard Mobile.  Additionally, publishers McGraw Hill and Cengage have released updated Building Blocks.
User Impact: No expected end-user impact

When: 3:00 – 7:00 AM
Affected services: Graduate Admissions Application
Affected systems: owlapp1, owlapp2
Description of maintenance: The graduate admissions application will be upgraded to support the collection of supplemental applications and letters of recommendation.
User impact: The graduate admissions application will be offline from 3:00am until 6:00am.

When: 3:00 – 4:00AM
Affected services: Active Directory
Affected systems: Active Directory
Description of maintenance: We are installing a new version of the AD password filter which resolves an issue with the current filter that crashes the domain controller if a password change is processed with a password longer than 30 characters. This could cause longer login times although it’s not expected.
User impact: No end-user impact is expected

When: 3:00 – 7:00 AM
Affected Systems: All systems in BOC OU of FAU
Description of Maintenance: We will link new GPO’s to the BOC Organizational Unit in Active Directory to allow signed updates from Microsoft as well as future third party software updates such as Adobe.
User Impact:  No end-user impact is expected.

When: 5:00 – 6:00 AM
Affected services: www.fau.edu
Affected systems: webnet 5-7
Description of maintenance: We are introducing the ability for www.fau.edu to handle secure web pages (i.e. https addresses).
User impact: Significant downtime to the point of discovery and ticket creation is not expected.  However, if there is, please advise the user to try again in 5 to 10 minutes to allow either our failover processes to work or our backout procedure to finish. As a result of this change, users will be able to access any webpage on www.fau.edu via https. 

When: 3:00 – 6:00 AM
Affected services: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, SCVMM, College of Education sites, Owlcard, Housing sites, EMS
Affected systems: sqlnode01, sqlnode02, mssql1, mssql2
Description of maintenance: The storage for several Microsoft SQL servers will be migrated to the NetApp.
User impact: The following services will be interrupted for a short period of time during the window: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, College of Education sites, Owlcard, Housing sites, and EMS

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday,09/17/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 5:00-6:00AM
Affected services: None
Affected systems: boc22hv[70-74] and boc22fs[1-2]
Description of maintenance: OIT is installing a hotfix from Microsoft in an attempt to resolve an issue with several systems in our VM host environment.
User impact: No end-user impact is expected

When: 5:45-6:15AM
Affected services: Blackboard
Description: Blackboard has released an update to the Software Updates module.
User Impact: Blackboard’s Cloud and Social Profile tools may be inaccessible during this time.

When: 6:00-7:00AM
Affected services: Travel Z# Request Application in MyFAU
Affected systems: Boc22ora03, Diablo, Talonx1
Description of maintenance: OIT is migrating the database schema associated with the Travel Z# Request Application from a test Oracle instance MSOT to the production system MSOP.
User impact: The “Znumber Request” links under Travel in MyFAU will be unavailable during the migration process.

When: 6:00AM
Affected services: smtp.fau.edu
Affected systems: smtp.fau.edu
Description of maintenance: The DNS entry for smtp.fau.edu will be updated to point to Ironport servers. The internal smtp server is no longer required because Ironport antivirus licenses have been acquired and activated.
User impact: We do not expect any end-user impact, but if users have hard-coded the current IP or used the host name instead of smtp they would lose access to the smtp server and not be able to send mail.

When: 3:00-7:00AM
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Financial Aid 8.17.2.2 patch, Financial Aid 8.18.0 upgrade, Financial Aid Self-Service 8.18.0 upgrade, Student 8.5.7 upgrade
User impact: There will be no end-user impact.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/12/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00AM – 5:00AM
Affected services: Talisma, SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, SCVMM, College of Education sites, Owlcard, Housing sites, EMS, TicketMaster sites, ePrint
Affected systems: sqlnode01, sqlnode02, eprint, scvmm, scom, mssql1, mssql2, taldb01, archticsdb01, archticshv001
Description of maintenance: We are relocating several physical systems in the datacenter. The following services will be interrupted for a short period of time during the window: Talisma, SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, College of Education sites, Owlcard, Housing sites, EMS, TicketMaster sites, ePrint
User impact: The services listed above will be unavailable for approximately 5-10 minutes during the maintenance window

When: 3:00AM – 4:00AM
Affected services: DHCP (from networking), Networking wireless control system, WINS, Exchange IMAP and POP3, Filelocker, ISS website, Lab camera and licensing systems, PrintOnline
Affected systems: acsmem02, acsmem04, adcon, aptitudesrv, aptitudesrv 2008r2, as4, boc22cm102srv1, boc22cm102srv10, boc22cm102srv4, boc22cm102srv9, boc22cm102vrt101mrtg, boc22cm102wcs10, boc22mssql11, boc22mssql12, boc22mssql21, boc22mssql22, comvmadi02, comvmsql02, comvmweb02, ecswins01, ecswins02, exchangeca03, fauappsrv1, fauweb2, fauwebdev, FileLocker1, FileLocker2, freeze, hpc.fau.edu, idm2, iss, issdev, jobs.finaid, labcam1-5, lintalon0, ls-matlab, ls-osd, ls-snap, mcclient, printonline, remotecon, remotecon2, sqltesthost01, STS- template, STS-Base_x64 clone, ugapp1.fau.edu, vcboc02
Description of maintenance: We are modifying the network connection on the Cisco UCS to allow for greater bandwidth.
User impact: We do not expect any end-user impact however the services and systems listed above could be affected momentarily if an issue is encountered.

When: 5:45AM – 6:15 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Blackboard has released an update to the Software Updates module.
User Impact: Blackboard’s Cloud and Social Profile tools may be inaccessible during this time.

When: 5:00AM – 6:00AM
Affected services: wise.fau.edu
Affected systems: wise.fau.edu
Description of maintenance: The server wise.fau.edu is being upgraded.
User impact: End users will not be able to access wise.fau.edu directly to update either their personal or departmental web pages. This ONLY affects those who connect to wise.fau.edu directly. Those who use omniupdate will be unaffected.

When: 3:00AM – 7:00AM
Affected services: Banner Production
Affected systems: Banner FAUP
Description of maintenance: The Financial Aid 8.17.2.2 patch will be installed in Banner production.
User impact: No downtime is expected.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/05/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

Banner and Blackboard

When: Wednesday, Sept 4 at 11:00 PM
Affected services: SCCM client
Affected systems: Client desktops
Description of maintenance: Update the SCCM client on machines supported by User Services/OIT to SP1.
User impact: Limited impact. Users may need to reboot their systems to complete installation.  Most systems, if necessary should reboot during the maintenance window.

When: 3:00 am – 4:00 am
Affected services: Series 25 , ANDI web interface (https://home.fau.edu and https://student.fau.edu), https://fair.fau.edu, https://purchasing.fau.edu
https://ulrweb.fau.edu, https://secure.fau.edu/*, https://secure2.fau.edu/changeGappsPassword, Housing data interface (bridge between housing sites & DB and Banner).
MyHousing (for residential students to see their housing assignment etc.) and Apply online (apply for housing) websites.
Affected systems: Bocdcfau01, Bocdcirm01, S128n87, S128n88, S20n28, Fauweb1
Description of maintenance: We are relocating several physical systems in the datacenter including windows authentication systems, department of housing systems, and Series25 systems.
User impact: The services and systems mentioned above will be unavailable for approximately 5-10 minutes during the maintenance window

When: 5:00 am
Affected Services: All clients on Boca Campus
Affected Systems: All clients on Boca Campus
User Impact: None expected
Description of Change:
We plan on adjusting the DHCP provided DNS for the Boca Campus to include DNSBOC0.fau.edu, DNSBOC1.fau.edu, and DNSDAV1.fau.edu instead of only dnsboc0.fau.edu and dnsjup1.fau.edu. We expect this to improve the quality of service provided to clients in the event of a failure in Boca.

When: 3:00 am to 6:00 am.
Affected Services: Banner production, Blackboard production.
Affected Systems: bannerprd, bannerprddr, bbloracle, bbloracledr.
Description of Change: Oracle database patch set updates and host patch installations
User Impact:  Affected services will be unavailable during the maintenance window.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/15/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 2:30 AM – 6:00 AM
Affected services: Network connectivity
Affected systems: Wireless Networks (Boca) – DHCP and DNS, Wired Networks (Boca) – DHCP and DNS, Blackboard, Banner.fau.edu, My.fau.edu
Description of maintenance: OIT Will be performing network and systems maintenance from 2:30 a.m. until 6:00 a.m. on Thursday August 15th.  During this time, access to Blackboard, MyFAU, and Banner may be intermittently available. In addition, the wireless and desktop networks on the Boca Raton may experience some minor issues for a couple of minutes. Maintenance is scheduled from 2:30am to 6:00am, although maintenance should conclude shortly after 3:00am.
User impact: The following services will be unavailable intermittently: Wireless Networks (Boca) – DHCP and DNS, Wired Networks (Boca) – DHCP and DNS, Blackboard, Banner.fau.edu, My.fau.edu

When: 3:00 AM – 5:00 AM
Affected Services: Blackboard, Banner, Myfau, Filelocker, Directory Services, CAS, IDM, Netreg, Sharepoint, OwlApp, UGApp, Tms Bridge, WordPress, Housing (boc22hou3), windowsupdate, services hosted on Test bigIP ltms, lintalon2, ecswins01, acsmem02, jenkins, sccm_pxe, 7client11, idm4p, dnsboc1, flashgordon, boc22cm102srv10, sccm_pxe, talonx1, mad-development, SeleniumWin8, mcclient, owlappd, adcon, dhcpboc0t, SeleniumXP, WDG-CLI-01, devbclient8, idm2, DevEMSIIS, gapps, issdev, 7client10, dhcpboc1, ldapboc1, owls2.hpc.fau.edu, lintalon1, owl1.hpc.fau.edu, pxetest, idm1, ldapboc0, fauappsrv1, ecswins02, lintalon0, AppVcc, devbclient7, ldapboc0t, ldapboc0t, boc22cm102srv9, AppV-Testing, fauweb2, DevEMSManagement, owlappt, SeleniumWin7, testclient, dhcpboc0, BESNODE01, talonx2, acsmem04, fauwebdev, dnsboc0, and iss.
Description of maintenance: Network settings for the 131.91.128.x, 131.91.129.x, and 131.91.131.x subnets are being changed as per the requirements of the OIT security group.
User impact: There should be no significant end user impact.  There might be some slight interruptions during the moment of switchover in the services listed above.

When: 3:00 AM – 5:30 AM
Affected services: Windows Authentication
Affected systems: Windows domain controllers
Description of maintenance: Half of the systems supporting Windows authentication on Boca campus will be migrated to new hardware.
User impact: No end-user impact is expected.

When: 3:00 AM – 3:05 AM
Affected services: Exchange email
Affected systems: Exchange email server
Description of maintenance: FAU’s mail system for faculty and staff will be modified to tell mail client software to contact it in a different way.
User impact: No end-user impact is expected.

When: 4:00 AM – 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Systems will be installing the cumulative patch #16 from Blackboard to be current on Blackboard patches.
User impact: Blackboard will be unavailable while patch is installed.

When: 5:45 AM – 6:15 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of maintenance: Blackboard has released updates to several Building Blocks (Retention Center, SafeAssign, Cloud Profiles, Pearson MyLabs, WileyPlus, Blackboard Collaborate).  These updates will not require any downtime.
User impact: No end-user impact is expected.

When: 3:00 AM – 7:00 AM
Affected Services: Banner Production
Affected Systems: Financial Aid 8.17.2 upgrade and two patches, Financial Aid Self Service 8.17.1.1 patch, Attendance Tracking 9.0.0.2 patch, Catalog 9.1.0.1/Schedule 9.1.0.1 patches
Description of maintenance: The above mentioned Banner modules will be installed to the specified version in production FAUP.
User impact: There will be no user impact

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/08/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 5:00AM – 6:00AM
Affected services: Identity Manager (IDM)
Affected systems: Identity Manager (IDM)
Description of maintenance: On Thursday August 08, 2013, OIT will update the Identity Manager to create Google Application accounts for all users by default.
User impact: Users will not be affected during this maintenance.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 6:30 AM
Affected Systems: besnode01.ad.fau.edu
Groups Involved: Systems
Description of Maintenance: p2v of the Blackberry Enterprise server
User Impact: the blackberry server will be offline for a few minutes at the end of the migration process.

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When: 5:00 – 6:00AM
Affected services: Blackboard, Banner, Myfau, Filelocker, Directory Services, CAS, IDM, Netreg, Sharepoint, OwlApp, UGApp, and Tms Bridge
Affected systems: BigIP LTM
Description of maintenance: BigIP load balancers are being moved to a new rack.
User impact: Although the LTM units are redundant, during the physical move, there will still be a failover from one unit to the other. Upon failover, there will be a short period of erratic connectivity for services behind the load balancers. These include:
Blackboard, Banner, Myfau, Filelocker, Directory Services, CAS, IDM, Netreg, Sharepoint, OwlApp, UGApp, and Tms Bridge.

*******

When: 6:30 – 7:00AM
Affected Services: main fau website www.fau.edu (no downtime)
Affected Systems: GTM unit 1
Description of Maintenance: GTM unit located in Boca Raton is being moved to a new rack.
User impact: No user impact. GTM unit in Tallahassee will be servicing requests during move.

*******

When: 4:15 – 4:30AM
Affected Services: wordpress.fau.edu ( minimal downtime )
Affected Systems: wordpress
Description of Maintenance: A few changes will be made to allow wordpress to replicate to NWRDC for disaster recovery purposes
User impact: There should be no user impact.

*******

When: 6:00 – 6:30 AM
Affected Systems: evisions.irm.ad.fau.edu
Groups Involved: Systems
Description of Maintenance: Move Evisions from rack rw05 to rw08
User Impact: Evisions will be unavailable during the physical move.

*******

When: 4:00 – 4:15AM
Affected Services: main fau website www.fau.edu (no downtime)
Affected Systems: webnet4, webnet5, webnet6, webnet7, webnetnw
Description of Maintenance: www.fau.edu currently allows directory listing. An administrative decision was made to no longer allow that for security concerns.
User impact: From now on, if anyone intended to use www.fau.edu as a file server to allow browsing of a directory to serve up files, they will no longer be able to do so.

*******

When: 4:00 – 6:00 AM
Affected Systems: Dell Blade Chassis 1 & 2
Groups Involved: Systems, Networking
Description of Maintenance: We will be breaking 10 port channels on DBC1 Switch3&4 and DBC2 Switch3,4,5&6.
User Impact: There will be no end user impact. Each port channel will be broken one at a time.

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When: 3:00 – 7:00AM
Affected services: Banner Production (Banner FAUP)
Affected systems: Banner Production (Banner FAUP)
Description of maintenance: The following updates will be installed in Banner production: General 8.6.0.2 patch. The above mentioned Banner module will be installed to the specified version in production FAUP.
User impact: There will be no user impact.

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