OIT Systems Maintenance, Thursday, June 20 from 3:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/20/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 6:00 – 6:30 AM
Affected Systems: adcon.irm.ad.fau.edu
Description of Maintenance: Migrate adcon from 131.91 to 10.19.64.16 and update dns. Remove cname for adcon.fau.edu and add back in as A record
User Impact: Users sessions will be interrupted and they will need to login again once dns is updated.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

RESOLVED – Help Desk Website (https://helpdesk.fau.edu) – Security Certificate Error

*** UPDATE *** Wednesday, June 19: The new security certificate has been applied to the helpdesk.fau.edu site.

 

***************************************************

At this time the digital certificate for helpdesk.fau.edu has expired and a warning page will be presented when trying to visit the site.  We are working with our vendor to renew the certificate and hope to have it updated as soon as possible.

Users can still access the helpdesk page by selecting the “Continue/Proceed Anyway.”

We apologize for the inconvenience this may cause.

OIT

 

Posted in Network and Telecom

RESOLVED – DHCP is unavailable

3:45pm – UPDATE: DHCP services have been restored.

 

DHCP is currently unavailable. No new DHCP leases will be provided at this time.

We are working to resolve the issue.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems

OIT Systems Maintenance, Thursday, May 16 from 3:00 AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/16/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 6:00-6:30AM
Affected services: Blackboard, Ibiweb, Filelocker
Description of maintenance: A new virtual switch will be put in place to provide high availability on the storage network for virtual systems.
User impact: The following services will be unavailable for a short period of time:
Blackboard
Ibiweb
Filelocker

When: 5:00 – 6:00 AM
Affected Systems: events.fau.edu(fauweb5,fauappsrv2,sql05vs)
Description of Maintenance: EMS, VirtualEMS, and Master Calendar IIS sites, databases, and connectors will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to login again.

System Center Updates Modifications:
Description of maintenance: Force systems who may have missed previous defined maintenance windows to install Windows Updates (XP, Vista, 7, and 8) with a deadline. Devices will begin enforcing this policy May 16th at 7 AM after the OIT defined maintenance window.
User impact: Users who have consistently had their systems off during previous OIT maintenance windows may experience temporary reductions in system speed while updates are being installed. Users will receive a message box about restarting their systems. This will continue every month as Microsoft issues updates.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thursday May 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/09/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

The following services will be unavailable during the maintenance window: Exchange, Blackboard, MyFAU, Video Conference

When: 12:00 AM – 7:30 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: The goal of this upgrade is to install the latest Blackboard service pack. This includes several security improvements as well as the addition of new features and enhancements to blackboard.
User impact: Blackboard will be unavailable during the upgrade.

When: 3:00 AM – 6:30AM
Affected services: Exchange Email
Affected systems: Exchange
Description of maintenance: The Exchange servers will be moved to a new location and linked to a new network switch. Windows updates will also be applied to all Exchange servers.
User impact: The Exchange service is highly available, however users may experience brief interruptions in service from Outlook, OWA, IMAP/POP and ActiveSync clients during the window.

When: 4:30 AM – 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: We are going to perform a periodic maintenance of My FAU.
User impact: MyFAU will be unavailable during this time. All services that rely on MyFAU’s ldap server for authentication will be down.

When: 4:30 AM – 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: Middleware will be enabling a new feature on MyFAU to export course content (files/photos) so that they may be imported into an instructor’s blackboard course. MyFAU’s tomcat server will be restarted which will make it inaccessible between the hours of 5-6 AM.
User impact: MyFAU will be unavailable between the hours of 5-6 AM.

When: 6:00 AM – 7:00 AM
Affected services: FAUVisitor (WiFi)
Affected systems: FAUVisitor (WiFi)
Description of maintenance: Enable the beta FAUVisitor Wireless Network on the Boca Raton Campus.
User impact: After FAUVisitor has been enabled, visitors on the Boca campus can now log on to a wireless network on campus without having to request a courtesy account.

When: 8:00 AM – 12:00 PM
Affected services: Video Conference
Affected systems: Video Conference servers/databases
Description of maintenance: The Cisco videoconference infrastructure system is being updated to the latest software versions.
User impact: End-user impact will be minimized at this time, because there are no classes in session and no videoconferences scheduled in this time frame. Specific areas have been contacted and are aware of the downtime.

When: 3:00 – 3:30 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: A new uplink (trunk mode) will be activated on the BigIPs in order to introduce new vlans to it.
User Impact: None expected

When: 3:30 AM – 4:00 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: An updated digicert wildcard SSL key will be installed on the BigIP to replace the current wildcard that is going to expire on June 16, 2013.
User Impact: None expected

When: 4:00 – 4:15 AM
Affected Services: None Expected
Affected Systems: BigIP
Description of Maintenance: It has been determined by the vendor that we may have a faulty power supply on our standby BigIP unit. We will power down the standby unit, swap the power supply, and start it back up.
User Impact: None expected

When: 3:00 – 6:30 AM
Affected Systems: Xitracs, idm4p, madcat1p, shoutcast, spwfe2, talapp01, talapp02
Groups Involved: Systems
Description of Maintenance: These systems are being migrated to different host hardware
User Impact: The following services will be unavailable for approximately for 30 to 60 minutes during the window:
Xitracs website
Talisma
Owl Radio shoutcast stream
eGrades and bbGoogle
IDM (password synchronizations)

When: 4:00 AM – 6:00 AM
Affected Services: ieadata.fau.edu
Affected Systems: ieadata.fau.edu (IEA Data Server)
Description of Maintenance: Increase memory allocated to the IEADATA virtual machine from 4GB to 8GB.
User Impact: The IEADATA server will be unavailable. Attempts to access any of the reporting features or shared volumes will not function.

Posted in Educational Technologies, Email, Network and Telecom, Systems

[RESOLVED] Intermittent Issues with Outlook Web Access (OWA)

There are currently intermittent problems when trying to access Outlook Web Access (OWA).

We are working to resolve the problem and apologize for the inconvenience this may cause.

OIT

Posted in Uncategorized

OIT Systems Maintenance, Thurs, April 18 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/18/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Blackboard, Banner, password synchronization, ePrint, Xpressions voicemail, VirtualApps, Xitracs website

When: 3:00am to 6:00am
Affected Services: Banner production, Blackboard production.
Affected Systems: bannerprd, bannerprddr, bbloracle, bbloracledr.
Reason: Oracle database patch set updates and host patch installations
User Impact: Blackboard and Banner production will be unavailable during this time.

When: 2:30am to 6:00am
Affected Services: Xitracs website, Password synchronizations (IDM)
Affected Systems: Xitracs, lintalon1, lintalon2, idm-gateway-p, idm2, talonx2
Description of Maintenance: These systems are being migrated to different host hardware
User Impact: The following services will be unavailable for approximately for 30 to 60 minutes during the window:
Xitracs website, IDM (password synchronizations)

When: 3:00AM – 6:00AM
Affected Services: VirtualApps
Affected Systems: xenrdpsrv1, xenrdpsrv2, xenrdpsrv3, xenrdpsrv4, xenrdpsrv5
Description of Maintenance: Citrix environment offline for firmware updates.
End user impact: The FAU VirtualApps service at virtualapps.fau.edu will be unavailable.

When: 3:00am to 6:00am
Affected services: Xpressions voicemail
Affected systems: Xpressions servers
Description of maintenance: Microsoft updates will be applied to the Xpressions servers.
User impact: Xpressions voicemail will be offline during the reboot

When: 3:00am to 3:30am
Affected Systems: ePrint
Groups Involved: Systems
Description of Maintenance: The RAID controller firmware will be updated and the battery will be replaced again.
User Impact: ePrint will be unavailable between 3:00 and 3:30AM

When: 3:00am to 7:00am
Affected services: Banner Prod
Affected systems: Banner Prod
Description of maintenance: Clean Address 4.10.4 upgrade will be installed on the Banner production server (bannerprd)
User impact: There will be no user impact.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. April 11, from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/11/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

MyFAU, password synchronization, ePrint, lists.fau.edu, DHCP (WPA2/FAUguest), WebFocus, ReportCaster, Talisma, Banner FAUP, Phonebill app

When: 3:00 – 3:30 AM
Affected Services: ePrint
Affected Systems: eprint
Description of Maintenance: The battery on the disk controller on eprint is being replaced
User Impact: Eprint will be unavailable between 3 and 3:30AM

When: 3:00 – 3:15 AM
Affected Services: DHCP (WPA2/FAUGUEST), Ibiweb (WebFOCUS and ReportCaster), Ieadata website, Sacs website, Lists.fau.edu (Mailing lists)
Affected Systems: bba4, bba3, ibiweb, zen2, ieaweb, dhcpboc1, bacula, ldapboc1, sacs, frevvo1, pinky, lists, boc22cm102srv10, boc22cm102srv9
Description of Maintenance: These systems are being reconfigured to allow them to move between hosts with different processors
User Impact: The following services will be unavailable between 3 and 3:15AM:
Ibiweb websites (WebFOCUS and ReportCaster)
Ieadata website
Sacs website
Mailing lists
DHCP servers (networking group)

When: 3:00 – 6:30 AM
Affected Services: Ibiweb test websites (Test WebFOCUS and Test ReportCaster), IEA website, SharePoint, Talisma
Affected Systems: ieadata, idm2, ldapboc0, lintalon1, spapp1, talonx1, talapp01, nsboc0, owlapp2, ibiweb2
Description of Maintenance: These systems are being migrated to different host hardware
User Impact: The following services will be unavailable for approximately for 30 to 60 minutes during the window:
Ibiweb test websites (Test WebFOCUS and Test ReportCaster)
IEA website
SharePoint
Talisma

When: 3:00 – 6:00 AM
Affected Services: Report Caster production, Password Synchronization (IDM prod), MyFAU (Luminis prod), Phonebill app,.
Affected Systems: boc22ora01, boc22ora03, mcoracle, nwrdcora01.
Description of Maintenance: Oracle database patch set updates and host patch installations
User Impact: Affected services will be unavailable during the maintenance window.

When: 3:00 – 6:00 AM
Affected Systems: bba2, bba3, bbm1, dhcpboc0, lintalon0, owlapp1, idm2
Groups Involved: Systems
Description of Maintenance: These systems are being updated to Scientific Linux 6.4 and their Hyper-V Integration Services will be updated to 3.4
User Impact: All services involving these systems are highly available and there should be no end-user impact.

When: 3:00 – 7:00 AM
Affected services: HR/Payroll 8.8.1.8, 8.8.1.9, 8.8.1.10 & 8.8.1.11 patches (rescheduled from last week), Financial Aid 8.17.0 & 8.17.1. upgrades, Financial Aid Self Service 8.17.1 upgrade, Financial Aid Self Service 8.17.1.1 patch
Affected systems: Banner FAUP
Description of maintenance: The above mentioned Banner modules will be installed to the specified version in production FAUP.
User impact: There will be no user impact.

When: 5:00 – 6:00 AM
Affected Services: Talisma
Affected Systems: taldb01, talapp01, talapp01
Description of Maintenance: The latest hotfix will be applied to the talisma servers.
User Impact: We expect no user impact as talisma users work on the system starting at 8 AM.

When: 5:00 – 6:00 AM
Affected Services: EMS
Affected Systems: events.fau.edu(fauweb5,fauappsrv2,sql05vs)
Description of Maintenance: EMS, VirtualEMS, and Master Calendar IIS sites, databases, and connectors will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to login again.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. April 4, from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/04/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00 – 3:15 AM
Affected Systems: boc22cm102srv1, boc22cm102srv10, boc22cm102srv4, boc22cm102srv10, boc22cm102vrt101mrtg, boc22cm102wcs10, cosweb1, jobs.finaid, ls-osd, ls-snap, ls-spss, printonline, remotecon, remotecon2, sqltesthost01, vcboc01, vcboc02, wsus
Groups Involved:  Systems
Description of Maintenance:  These systems are being reconfigured to allow them to move between hosts with different processors
User Impact:  The following services will be unavailable between 3 and 3:15AM:
 What’s Up server (for networking group)
 Cisco wireless control system
 College of Science web server
 Finaid website
 Labs new licensing servers for SNAP,SPSS,OSD
 Labs new print online system
 vCenter services for Systems group
 wsus services for Systems group

When: 3:00 – 6:30 AM
Affected Systems: bba2, bba5, bbm1, ieadata, ieaweb, nsboc1, pinky, r25-webservice, flashgordon, idm2, ldapboc0, spwfe1, talapp01, talonx1
Groups Involved:  Systems
Description of Maintenance:  These systems are being migrated to different host hardware
User Impact:  The following services will be unavailable for approximately for 30 to 60 minutes during the window:
 IEA website
 SharePoint
 Crestron RoomView
 Signature System website
 IEA and Talisma outgoing email distributions
 Talisma

When: 3:00 am – 7:00 am
Affected services: Position Control 8.8.0.2 patch, HR/Payroll 8.8.1.8, 8.8.1.9, 8.8.1.10 & 8.8.1.11 patches
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production:
Position Control 8.8.0.2 patch & HR/Payroll 8.8.1.8, 8.8.1.9, 8.8.1.10 & 8.8.1.11
User impact: There will be no user impact.

Posted in Uncategorized

RESOLVED – Lists.fau.edu (Sympa) not sending messages

Lists.fau.edu (Sympa) is currently not sending out messages. We are working to resolve this issue.

We apologize for the inconvenience.

OIT

Posted in Network and Telecom