OIT Systems Maintenance, Thurs., March 28, from 3:00 am to 7:00 am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/28/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected services: Banner – General 8.5.2.5 patch, Position Control 8.8.0.2 patch, HR/Payroll 8.8.1.9, 8.8.1.10 & 8.8.1.11 patches
Affected systems: Banner FAUP
Description of maintenance: The above mentioned Banner modules will be installed to the specified version in production FAUP.
User impact: There will be no user impact.

When: 3:00 – 3:15 AM
Affected Systems: acsmem01, acsmem02, acsmem04, adcon, aptitudesrv, as5, controller, ecswins01, ecswins02, exchangeca03, fauappsrv1, fauweb2, fauwebdev, finaid, freeze, iss, issdev, issprod, ls-matlab, ls-minitab
Groups Involved: Systems
Description of Maintenance: These systems are being reconfigured to allow them to move between hosts with different processors
User Impact: The following services will be unavailable between 3 and 3:15AM:
VPN authentication
Adcon (remote desktop services)
Aptitude Website
Labs new fileserver
WINS services
SMTP and IMAP for Exchange
Fauweb2 website
Financial aid website
ISS website
Labs matlab and minitab licensing servers
Labs new deep freeze server
Controller’s new website

When: 3:00 – 6:00 AM
Affected Systems: bba1, bba2, bba5, bba6, bbm1, ieadata, fauappsrv2, ibiweb, ieaweb, nsboc1, octopus, pinky, piwik1, r25-webservice, dnsboc0, dhcpboc0, ldapboc0, lintalon0, flashgordon, spwfe1, spapp1, idm1, owlapp1
Groups Involved: Systems
Description of Maintenance: These systems are being migrated to different host hardware
User Impact: The following services will be unavailable for approximately for 30 to 60 minutes during the window:
IEA website
Web proxying through octopus
Ibiweb website (WebFOCUS and ReportCaster)
SharePoint
Crestron RoomView
Signature System website
IEA and Talisma outgoing email distributions

Posted in Educational Technologies

OIT Systems Maintenance, Thurs. March 21, from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 7:00 AM
Affected services: Events Management 9.0.0/9.0.1 upgrades, Position Control 8.8.0.2 patch, HR/Payroll 8.8.1.9 & 8.8.1.10 patches
Affected systems: Banner FAUP
Description of maintenance: The above mentioned Banner modules will be installed to the specified version in production FAUP.
User impact: There will be no user downtime.

When: 3:00 – 6:00 AM
Affected Systems: bba3, bba6, bba4, bbm1, cuttlefish, dhcpboc1, frevvo1, mad-development, sacs, ldapboc1, ieadata
Groups Involved: Systems
Description of Maintenance: These virtual machines will be migrated from hvbocclust02 to boc22hvclust02
User Impact: The following systems will be unavailable for approximately for 30 to 60 minutes during the window bba3, bba6, bba4, bbm1, cuttlefish, dhcpboc1, frevvo1, mad-development, sacs, ldapboc1, ieadata

When: 5:00 – 6:00 AM
Affected Services: OwlApps
Affected Systems: none
Groups Involved: Middleware
Description of Maintenance: We will be enabling two features in FAU’s Google Applications environment (Owl Apps). The first is additional functionality in Google+, and the second Google Applications rapid release which provides FAU students access to Googles latest features as they are released.
User Impact: Our Google Applications environment will be more in sync with the public versions of Gmail, Google Drive, Google Calendar, etc.

When: 3:00 – 6:00 AM
Affected Services: Lists.fau.edu
Affected Systems: Lists.fau.edu
Groups Involved: Middleware
Description of Maintenance: We will be replacing the boca list server with a clone of the server running at northwest. This maintenance must occur because the existing server cannot be updated and packaged software cannot be installed due to a corruption of the RPM databases.
User Impact: The list servers will be offline during this maintenance we will return them to service around 5:30 am. Users will not be able to send or receive messages from any address on the @lists.fau.edu domain. Users will also be using a cleaned up style for the application.

When: 5:30am to 6:00am
Affected Services: Email
Description of Maintenance:
The current alias file generation process will be altered so that those with mail forwarding addresses to ad.fau.edu or my.fau.edu will be directly reflected in the aliases. Mail for most people with gmail or owa_access roles will now exit the virus scanners and go directly to exchange or gmail instead of unnecessarily flowing into MyFAU’s mail server (mcmail) and then getting forwarded from there.
User Impact: None

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thursday, March 14 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 am to 7:00 am
Affected services: Travel & Expense Management
Affected systems: Banner FAUP – Travel & Expense Management module
Description of maintenance: The following updates will be installed in Banner production: Travel & Expense Management 8.5.0/8.6.0 upgrades + patches
User impact: Users will not be able to log into the Travel & Expense module.

Posted in Systems

OIT Systems Maintenance, Thursday, March 7, from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/07/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Blackboard, Banner INB & SSB, Exchange IMAP & POP, Xpresssion/Voicemail, Single-Sign On (SSO.fau.edu)

When: Thursday, March 7th and Friday, March 8th
Affected Systems: phone service in building 36
Affected Services: phone service in building 36
Description of Maintenance: The telecommunications cable that provides phone service to Building 36 was damaged during the recent hot water pipe break in the tunnel. Jade Communications will be replacing the splice kit and repairing the cable.
User Impact: There will be intermittent outages of phone service throughout building 36 during the days outlined

When: 3:00 AM – 7:00 AM
Affected Services: Banner SSB & INB
Affected Systems: Banner
Description of Maintenance: The following updates will be installed in Banner production: Student 8.5.5 upgrade, Student Self-Service 8.5.4 upgrade, Student 8.5.6 upgrade, Student Self-Service 8.5.4.1 upgrade, Faculty and Advisor Self-Service 8.5.4.1 upgrade, Self-Service Banner New Look and Feel
User Impact: Banner Self-Service – the user will not be able to log in. Banner Student INB – response time may be a little slower than normal. Loss of connection may occur.

When: 3:00 AM – 6:00 AM
Affected Systems: exchangeca03, fauwebdev, issprod, fauappsrv1, boc22cm102srv1, boc22cm102srv10
Description of Maintenance: The systems group will be migrating these virtual machines from HVCLUSTER to boc22hvclust01.
User Impact: The following systems will be unavailable for approximately 20-60 min during the window: exchangeca03 (IMAP & pop), fauwebdev, issprod, fauappsrv1, boc22cm102srv1, boc22cm102srv10

When: 3:00 – 3:30 AM
Affected Systems: adcon, ls-osd, acsmem02, vcboc02, ecswins01, wsus, remotecon2, iss, SQLTestHost01, cosweb1, acsmem01, as5, boc22cm102srv4, acsmem04, vcboc01, fauweb2, ls-matlab, finaid, mcclient, ls-minitab, ls-spss, printonline, aptitudesrv, controller, ecswins02, boc22cm102vrt101mrtg, issdev, remotecon, jobs.finaid, ls-snap, ucslinuxtest, freeze
Description of Maintenance: The UCS cluster virtual switch must be reconfigured to allow for better management.
User Impact: Vpn users may have issue connecting during this time. The following systems will be unavailable for approximately for 30 minutes during the window: adcon, ls-osd, acsmem02, vcboc02, ecswins01, wsus, remotecon2, iss, SQLTestHost01, cosweb1, acsmem01, as5, boc22cm102srv4, acsmem04, vcboc01, fauweb2, ls-matlab, finaid, mcclient, ls-minitab, ls-spss, printonline, aptitudesrv, controller, ecswins02, boc22cm102vrt101mrtg, issdev, remotecon, jobs.finaid, ls-snap, ucslinuxtest, freeze

When: 3:00 AM – 5:00 AM
Affected Services: Blackboard, Ibiweb, Ieaweb, Web proxy (octopus)
Affected Systems: As5, Bacula, Bba[1-6], Bbm1, Bbt1, Cuttlefish, Fauappsrv2, Faubib2, Freeze, Frevvo1, Ibiweb, Ieadata, Ieaweb, Jira, Ls-matlab, Ls-minitab, Ls-osd, Ls-snap, Ls-spss, Mad-development, Nsboc1, Octopus, Pinky, Piwik1, Printonline, R25-webservice, Sacs, Zen[1-2]
Description of Maintenance: We would like to update the firmware to the HP Blade Chassis to prepare for the migration of the hosts from Server 2008 R2 to Server 2012
User Impact: The following services will be offline for small periods of time during the window:
Blackboard, Ibiweb, Ieaweb, Web proxy (octopus)

When: 4:00 AM – 7:00 AM
Affected Services: Myfau, Banner Forms, Blackboard, Sharepoint, LDAP(ds.fau.edu), CAS, IDM, Talon, owlapp, TMS (tandberg), Test Myfau, Boca www.fau.edu. www.fau.edu itself should not be interrupted as it will failover to NWRDC during the periods of downtime.
Affected Systems: BigIP
Description of Maintenance: Upgrade BigIP system version from BIG-IP 10.2.0 Build 1789.0 to BIG-IP 10.2.4 Build 732.0.
User Impact: Intermittent downtime and erratic service behavior at failover points during the upgrade process. Services hosted by BigIP load balancers will be interrupted. These include and are not limited to: Myfau, Banner Forms, Blackboard, Sharepoint, LDAP(ds.fau.edu), CAS, IDM, Talon, owlapp, TMS (tandberg), Test Myfau, Boca www.fau.edu. www.fau.edu itself should not be interrupted as it will failover to NWRDC during the periods of downtime.

When: 5:00 AM – 6:00 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Middleware will be making a config change and pushing it to all blackboard app servers. We are doing this config change to provide better fault tolerance in case we have to take application servers out of rotation. Blackboard will be unavailable from 5:00-6:00 AM, we will roll back the config change in case the fix does not work.
User Impact: Blackboard will be unavailable between 5:00 AM and 6:00 AM

When: 5:00 AM – 6:00 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Middleware will be applying two patches to the blackboard servers to fix small outstanding issues.
User Impact: Blackboard will be unavailable between 5:00 AM and 6:00 AM

When: 5:00am to 6:00am
Affected Services: none expected
Affected Systems: none expected
Description of Maintenance: A package for mssql will be added to the main webservers that are responsible for www.fau.edu. This is to allow webpages that rely on an mssql backend to run properly. Servers will be updated one at a time to ensure that there are no interruptions in service.
User Impact: No anticipated downtime

When: 5:00 AM – 7:00 AM
Affected Services: Xpressions/Voicemail
Affected Systems: Xpressions/Voicemail
Description of Maintenance: CI will be working with our vendor Siemens to install service patches on the Xpressions servers
User Impact: The Xpressions/Voicemail servers will be offline during the window

When: 5:00 AM – 7:00 AM
Affected Services: Open Scape Voice (OSV)
Affected Systems: Open Scape Voice (OSV)
Description of Maintenance: CI will be working with our vendor Siemens to install Service patches on the OSV servers
User Impact: No anticipated downtime

When: 5:00 AM – 6:00 AM
Affected Services: Single-Sign on (SSO.fau.edu)
Affected Systems: CAS
Description of Maintenance: SSO.fau.edu will be updated to support Banner single sign on and Service Logout Redirection.
User Impact: There will be a period of 5 to 10 minutes where users will not be able to log in to services supported by SSO.fau.edu

When: 5:30 AM – 7:00 AM
Affected Services: Banner Production, Banner Test, Blackboard Production, Blackboard Test, Appworx, Iplanet Mail, Oracle Management, ODS Production
Affected Systems: Bannerprd, Banoradev, Bbloracle, Boc22ora01, Boc22ora02, Boc22ora03, Mcoracle, Modena, Odsprod
Description of Maintenance: Connect the ACP cables (secondary path) for the new SAS storage that was added to bocana01 (NetApp FAS3240 filer) on January 24th. After connecting these cables, we may need to quickly disconnect one end of the SAS cables that we added to get them coiled properly in the rack.
User Impact: No anticipated downtime

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

FAU Boca Raton Electrical Power Shutdowns Scheduled, March 3, 4, 6, & 8

FAU Boca Raton Electrical Power Shutdowns Scheduled

Outages to occur on the following dates:

Sunday, March 3
Monday, March 4
Wednesday, March 6
Friday, March 8

Details on the scheduled outages:

Sunday, March 3
8 a.m. to no later than 2 p.m.

This is being completed for necessary repairs to the electrical transformer serving in Building 3 (SE Wimberly Library). Affected buildings will be:

SE Wimberly Library (#3) Computer Center (#22)

Fleming West (#23) Fleming Hall (#24)

Barry Kaye Hall (#25) Ritter Art Gallery (#39)

College of Education (#47) Parking Garage I (#81)

College of Business (#86) DeSantis Center Pavilion (#87)

Office Depot Center for Executive Ed (#93)

Monday, March 4, Wednesday, March 6, Friday, March 8:
5:00 a.m. to 5:05 a.m.

This is being completed in order to connect the system serving the new freshman residence hall, and to replace mission critical equipment that will improve the reliability of our electrical service. Some or all buildings may be affected by these brief outages.

We apologize for any inconvenience this may cause.

Posted in Uncategorized

Spread of New Computer Virus

OIT is dealing with a spread of virus that is persistent. It is impacting our network drives (ANDI) and some files stored on the drives are infected.

Please refrain from accessing files on shared drives today. We are currently working with several vendors to run virus scans to ensure the issue is resolved.

Unfortunately this is a new strand of virus and vendors are scrambling to find a resolution. There is a strong indication that this started with the older version of Java being exploited.

We apologize for any inconvenience this may cause.

OIT

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thursday, Feb 21 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 3:15 AM
Affected Systems: andisec, boc22cmsccm01
Description of Maintenance: The system will be rebooted to attempt to resolve an issue with NetApp Snapshots
User Impact: andisec and sccm will be unavailable for approximately 15 minutes

When: 5:00 – 6:00 AM
Affected Services: EMS
Affected Systems: events.fau.edu(fauweb5,fauappsrv2,sql05vs)
Description of Maintenance: EMS, VirtualEMS, and Master Calendar IIS sites, databases, and connectors will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to login again.

When: 3:00 – 6:00 AM
Affected Systems: acsmem02, acsmem04, aptitudesrv, adcon, fauweb2, fauwebdev, issdev, fauappsrv1, ecswins02, jobs.finaid
Description of Maintenance: The systems group will be migrating these virtual machines from HVCLUSTER to boc22hvclust01.
User Impact: The following systems will be unavailable for approximately 20-60min during the window: acsmem02, acsmem04, aptitudesrv, adcon, fauweb2, fauwebdev, issdev, fauappsrv1, ecswins02, jobs.finaid

When: 5:00am to 6:00am
Affected Systems: BigIP standby
Description of Maintenance: Vendor (F5) requested an End User Diagnostic to be run on our standby bigip system in order to assist with debugging a recent problem with the system. Such diagnostics require system to be offline. As it is the current standby system, there are no expected service outages. If anything untoward happens, User Services will be notified.

Posted in Uncategorized

OIT Systems Maintenance, Thursday, Feb. 14, 2013 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/14/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:30 AM – 7:00 AM
Affected services: Banner, MyFAU, CAS, IDM, ODS, Blackboard, Appworx
Affected systems: Bannerprd, Banoradev, Bbloracle, Bbloraclealt, Boc22ora01, Boc22ora02, Boc22ora03, Mcoracle, Modena, Odsprod, Odstest
Description of maintenance: Update the disk and shelf firmware on production NetApp filers (bocana01/bocana02). Also, update the Service Processor firmware.
User impact: We do not expect any end-user impact; however, the systems/services liste above could be affected if something does go wrong.

When: 5:00 – 5:30 AM
Affected Services: Help desk portal
Affected Systems: Parature
Description of Maintenance: Update the parature authentication module to prevent duplicate user accounts.
User Impact: This minor change will result in 5 – 10 minutes of downtime during which users will not be able to login to helpdesk.fau.edu.

When: 5:45 – 6:00 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Update the My Information building block to include additional details.
User Impact: The building block will not display for a few seconds while we install the update.

When: 3:00 – 5:30 AM
Affected Services: DHCP, LDAP
Affected Systems: dhcpboc1.fau.edu, ldapboc1.fau.edu
Description of Maintenance: Migrate two virtual machine servers from the Dell cluster to the HP cluster to improve reliability.
User Impact: None expected as all services are load balanced.

When: 5:00 AM – 6:00 AM
Affected services: Travel & Expense, Effort, Workflow, PCI Payment Gateway
Description of maintenance: Update Java SDK.
User impact: Services liste above may be unavailable during the maintenance. If “Page not Found” is displayed, please try again after 7:00AM.

When: 6:00 – 6:15 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Update Macmillan Building Block to allow synchronization with the Blackboard Grade Center.
User Impact: Users may be unable to connect to Macmillan Content during the update.

When: 3:00 AM – 7:00 AM
Affected services: Banner
Affected systems: Banner
Description of maintenance: Student IntComp 8.0.2.4 patch will be installed in Banner production
User impact: No user impact is expected

When: 3:00 – 6:00 AM
Affected Systems: acsmem01, acsmem02, ecswins01,cosweb1,fauweb2,fauwebdev,iss,issdev,vcboc01,remotecon
Description of Maintenance: The systems group will be migrating these virtual machines from HVCLUSTER to boc22hvclust01.
User Impact: The following systems will be unavailable for approximately 20-60 min during the window: acsmem01, acsmem02, ecswins01,cosweb1,fauweb2,fauwebdev,iss,issdev,vcboc01,remotecon

Posted in Network and Telecom

OIT Systems Maintenance, Thursday, Feb 7, 2013 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/7/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected services: Banner INB & SSB
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Attendance Tracking 9.0.0 upgrade + patch, Course Catalogue/Class Schedule 9.0.0/9.0.1 upgrades, Faculty Grade Entry 9.0.0/9.0.1 upgrades, DBEU – Database Extension Utility, HR/Payroll 8.8.1.5, 8.8.1.6 & 8.8.1.7 patches, Employee Self-Service 8.8.1.2 patch, Finance 8.8.0.4 patch
User impact: Users will not be able to log into Banner INB or SSB.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. January 31, from 3:00 to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 6:00 AM
Affected services: Exchange email
Affected systems: Exchange
Description of maintenance: In an attempt to alleviate issues affecting Exchange and poor client connectivity and response times with some users, several changes are being made to the Exchange servers.
User impact: End-users may experience connectivity issues with Exchange (including Outlook, OWA, and ActiveSync) during the window.

When: 5:00 – 5:30 AM
Affected Services: Blackboard
Affected Systems: piwik1.fau.edu, Blackboard
Description of Maintenance: Adjust MySQL performance parameters to improve performance.
User Impact: Internet Explorer users will experience a performance degradation when using Blackboard while the database server is restarted.

When: 5:00 – 6:00 AM
Affected Services: lists.fau.edu
Affected Systems: lists.fau.edu (Sympa)
Description of Maintenance: Increase memory allocated to the Sympa virtual machine.
User Impact: The Sympa list server will be unavailable. Mail sent during this period will be delayed.

When: 3:00 – 3:30 AM
Affected services: SharePoint, Private Eye, Graduate Application and Xitracs
Affected systems: MSSQL1 and MSSQL2
Description of maintenance: We are adding additional memory to MSSQL1 and MSSQL2.
User impact: No interruption of service is expected, but it is possible that SharePoint, Private Eye, Graduate Application and Xitracs may be unavailable for a few minutes. These applications typically will gracefully tolerate the loss of database connectivity for the timespan of the cluster failover. It is however possible that users of these applications may receive an error for a brief time.

When: 3:00 AM
Affected services: Network Registration, Identity Manager (password sync), Ibiweb, Graduate Application, SharePoint, Lists, Talisma, Xitracs, VisualSVN, Blackboard, Ieaweb, Octopus (web proxy)
Affected systems: VM hosts
Description of maintenance: We are adding additional vlans to trunked ports on our VM hosts so VM guests may access newly created vlans.
User impact: There is no end-user impact expected, however if an issue arises it may cause loss of service for the services listed above.

When: 3:00 – 7:00 AM
Affected services: Financial Aid INB and SSB
Affected systems: Banner – Financial Aid
Description of maintenance: Financial Aid 8.16.0 upgrade + patches, Fin Aid Self Service 8.16.0 upgrade + patches, Financial Aid 8.16.0.1 patch, Mass Data Upload Utility 8.0.0 upgrade + five patches, Mass Data Upload Utility 8.0.0.6 patch
User impact: The user may receive a timeout or ‘Page Not Found’ message while connected to Fin Aid SSB. Financial Aid INB and Fin Aid SSB response time may be a little slower than normal.

When: 2:00 – 3:00 AM
Affected Services: IEADATA share directory
Affected Systems: ieadata.fau.edu
Description of Maintenance: The BOGSUBMISSIONS directory content will be copied to ANDISEC.
User Impact: While the data is being copied the IEADATA share BOGSUBMISSIONS will be unavailable.

Posted in Uncategorized