[RESOLVED] MYFAU missing email icons and other role specifics links

The MYFAU issue has been resolved. If you are still not seeing your links, please restart your browser or app and log into MYFAU again.

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Various role specific links are missing from MYFAU such as the email icons. We are investigating  and will provide an update soon.

In the meantime you can access email with the following links:

We apologize for the inconvenience.

 

Posted in Educational Technologies, Email, Systems, Uncategorized

[Resolved] FAU Directory Currently Unavailable

Update: The Directory is now available.

 

The FAU public directory (https://directory.fau.edu/) is currently unavailable. We are looking into the situation and will place an update as soon as we have more information.

 

Posted in Systems, Uncategorized

[RESOLVED] Starfish Unavailable, Saturday, 11/18/17 from 12:15 A.M. to 8:15 A.M.

 

Vendor maintenance has been completed.

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The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 11/18/17 from 12:15 A.M. to 8:15 A.M. (EST). During these 8 hours, the system will be unreachable and the site will generate an error.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

[RESOLVED]TutorTrac is Unavailable

TutorTrac is unavailable. There is currently no ETA but will update this status as we get more information.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

[Resolved] TutorTrac Currently Unavailable

TutorTrac is currently experiencing problems and periodically becoming unavailable. We are working with the vendor to have it resolved as soon as possible.

 

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

[RESOLVED] Starfish Advising System Currently Unavailable

Starfish is now available.

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The Starfish Advising System is currently unavailable. We are working with the vendor to restore services as quickly as possible.

OIT will provide updates as they are made available.

 

Posted in Educational Technologies, Systems, Uncategorized

[RESOLVED] Issues with some services and single-sign on (SSO)

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Omniupdate not publishing to the FAU Website

** UPDATE **

All services are operating normally at this time.

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The Omniupdate system used to update webpages on the FAU website is currently experiencing problems. We are investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

 

 

Posted in Systems

[COMPLETED] Starfish Authentication Change, 6/28/2017 8:00 AM

***COMPLETED***

Starfish maintenance has been completed

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Starfish will be switched to a more reliable authentication mechanism on 6/28/2017   8:00 AM. ​

Downtime window start:   6/28/2017   8:00 AM
Downtime window end:     6/28/2017   8:30 AM
Expected End-user impact: During the maintenance window, some users may not be able to log in to Starfish as the links get updated throughout the site.

 

Posted in Educational Technologies

Starfish Unavailable , Fri. June 16 9PM – Sat. June 17 9AM

The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance from 9:00 PM, Friday, June 16, 2017 through 9:00 AM, Saturday, June 17, 2017. During these 12 hours, the system will be unreachable and the site will generate an error.

Posted in Systems