[RESOLVED] Issues reaching FAU websites & machines

The connection issues are resolved.

———————————-

Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

[RESOLVED]Issues logging on to Office 365 and other ADSF services

We are currently experiencing issues with ADSF that does not allow you to properly single-sign on (SSO) to Office 365 services such as Outlook Web and the new FortiClient VPN client. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved] Mass SMS Texts are being delayed or not sent

We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

Multiple FAU services are currently unavailable

We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.

We are investigating and working to resolve as soon as possible.

We apologize for any inconvenience and will update the status as we have additional information.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[RESOLVED] Starfish Advisor Calendars no longer syncing with Outlook Calendar

UPDATE:

Advisors and staff should now be able to sync their Outlook calendar availability with Starfish again.

 


The calendar sync functionality between Outlook and Starfish is currently not working for advisors/staff. This means the Starfish software will no longer be able to see your Outlook availability when creating your Starfish schedule.  In the meantime, all future unavailable times will need to be added manually in Starfish itself.

This is currently being investigated and we will send an update once have more information.

 

 

Posted in Educational Technologies, Instructional Technologies, Systems

[Resolved] FAU experiencing internet issues

UPDATE: The issue has been resolved and users should be able to connect without issues now.

 

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FAU is currently experiencing internet  problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[RESOLVED] MYFAU currently unavailable

MYFAU is now back up and accessible.

 

========================

MYFAU currently unavailable. Issue is being investigated and will provide more information soon.

In the meantime, to access the most common links please use:

  • Student Email: http://mymail.fau.edu
  • Employee Email: http://outlook.fau.edu
  • FAU Self-Service: https://bannersso.fau.edu/ssomanager/c/SSB

 

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

[RESOLVED] Starfish Success Network is not displaying connections

*************************** UPDATE **************************
The issue have been resolved.
***************************************************************

The Starfish system is currently not displaying any connections including advisors and advising offices for students. The problem is being investigated and will update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

[COMPLETED] SSO Maintenance 9/13/2020 at 9:00 PM

OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Workday

[RESOLVED] MYFAU Login having problems

The MYFAU login issue has now been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems
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