RIM – BlackBerry Services Experiencing Outages

Message from the RIM Site –

BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.

Posted in Uncategorized

Resolved – MyLabs Service Interruption Notification

This is a notification that the MyLab product that you are using is currently experiencing a service interruption.  This problem started at approximately 5:00 am (MDT).  Pearson engineers are responding and working to restore service.  We will send an additional notification once all MyLab systems have returned to normal.

Sincerely,
The Pearson Helpdesk Team

Posted in Educational Technologies

Resolved – Blackboard Performance Issues

We have identified an issue with Blackboard. We will be experiencing a brief outage at 3:30 pm and services will be restored no later than 3:40 pm. We apologize for the inconvenience.

Posted in Network and Telecom

One of the Exchange Frontend Restart

Exchange Frontend to be restarted. Should have little impact on users.

Posted in Systems

IRM Systems Maintenance, Thursday, July 27, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

MyFAU Maintenance – CAS Activation What: CAS Activation on MyFAU When: 5:00 AM – 5:30 AM Affected Services: MyFAU Description of Maintenance: The MyFAU CAS server will be activated. This will require a complete reboot of MyFAU. During that time MyFAU will be inaccessible.

Identity Manager and Password Synchronization What: Install Google Applications identity connector and begin provisioning Google Applications accounts When: 5:00 AM – 5:30 AM Affected Services: Identity Manager and Password Synchronization Affected Systems: idm0p, idm1p, idm3p, idm4p Description of Maintenance: There are three parts to this Maintenance

1) At 5:00 AM Identity Manager will have the Google Applications connector for Waveset installed which, will require each server’s IDM Connector service to be restarted delaying password synchronizations for a brief period of time.

2) At 5:00 AM we will be modifying the identity manager service to create and modify accounts in parallel and not in series and then adding the Google Application Roles to Identity Manager, this will have no impact on services.

3) Lastly after reviewing the results of step 1 and 2 we will allow identity manager to begin creating Google Application accounts on Thursday afternoon.

Posted in Uncategorized

Blackboard is now available

Blackboard maintenance and upgrade is now completed.

Posted in Uncategorized

Completed – IRM Systems Maintenance, Thursday, July 21, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 07/21/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 am – 6:00 am Affected Services: Blackboard Production 9.1 Affected Systems: BBP1 -BBP7 and COLLAB servers Description of Maintenance: The Blackboard Learn application will be upgraded from Service Pack 5 to Server Pack 6. All servers will require restarts to complete the upgrade. All BB9.1 applications servers will be unavailable during the maintenance window.

When: 5:00 am – 6:00 am Affected Services: Owlapp Affected Systems: Owlapp1 and Owlapp2 Description of Maintenance: We will be updating the admin interface for Owlapp to improve usability. There should be no down time during this change and there are no business logic changes.

Posted in Uncategorized

Completed – Additional Maintenance for Thursday, July 14

Additional Maintenance for Thursday, July 14.

When: 3:00 AM – 3:30 AM Affected Services: Owlapp SharePoint Blackboard Xitracs Affected Systems: Bbpproxy2 Owlapp1 Spwfe1 Xitracs Hvboc05 Description of Maintenance: We will be installing a hotfix on hvboc05.

When: 3:00 AM – 5:00 AM Affected Services: All Middleware Services Affected Systems: All Middleware Systems Description of Maintenance: We will be installing Windows patches.

Posted in Network and Telecom

Completed – IRM Systems Maintenance, Thursday, July 14, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 07/14/2011 from 3:00 AM to 7:00 AM during IRM maintenance window. In addition, the following systems will be specifically impacted:

Self Service will be down for 10 minutes at 6:00 am to apply some patches.

When: 3:00 AM – 3:30 AM Affected Services: SharePoint Project Server Affected Systems: Spwfe1 Spwfe2 Spapp1 Description of Maintenance: We will be applying service pack 1 for Project Server 2010

When: 3:00 am – 6:00 am Affected Services: Talisma 8.5 Application and Database Affected Systems: TALAPP01 and TALDB01 servers Description of Maintenance: The Talisma 8.5 SP2 will be upgraded to service pack 4. All users will be logged off by 3:00 am to start the upgrade. Both the application and database servers will be unavailable during the maintenance window

Posted in Network and Telecom

Message about Payment System

FAU’s Online payment system will be unavailable on Friday, July 8th from 2:00am till 7:00am for system maintenance. Please try again at a later time.

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Posted in Network and Telecom
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