OIT Systems Maintenance, Thurs. Feb 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change: OIT will apply patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.

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Duo Security Upgrade
Description of change: OIT will be performing an upgrade to the Single Sign On 2Factor system. This is a cloud upgrade and users should not experience any differences.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Single Sign On, BHRIC, and all Single Sign On Services.
Affected systems: Duo Security
Expected End-user impact: During this time no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

Intermittent Banner login issues

Users maybe experiencing intermittent Banner INB login issues. This impacts Banner INB only.

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems

[RESOLVED] – Malwarebytes Update causing network connectivity issues

UPDATE:

Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.

We highly recommend rebooting your computer at your earliest convenience after the update is installed.

If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu

OIT

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Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.

The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.

We will be monitoring the status of this issue and apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Banner is currently down

Banner production is currently down. This impacts Banner INB only.

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems

Single Sign On System Maintenance

The University Single Sign On System will briefly undergo maintenance from 12:10 am to 12:20 am Saturday January 27. During this period users may be unable to login to Workday, Banner Self Service, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Systems, Video Conferencing, Workday

OIT Systems Maintenance – Thurs. Jan 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
Description of change: Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact: During this time, users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed.

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Updates to Self Service Account
Description of change: We are applying patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora05, boc22ora07, odsprod, mcoracle, bbloracle
Expected End-user impact: During this time services listed above will be unavailable at times.

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Security Enhancements for public facing IIS servers.
Description of change: OIT is changing the cryptographic protocols that are allowed for IIS servers that are public facing. Beginning on the 25th only TLS 1.2 will be allowed to those servers. The servers will still be able to use other protocols, but the servers no longer be able to accept any protocol other than TLS 1.2.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various. Mostly *.fau.edu websites hosted on Windows Servers running IIS. See Affected Systems for a list of IIS servers that will be affected.
Affected systems: ADCON, BBC, BOC22BANRDBRKR1, BOC22BANRDBRKR2, BOC22CFDEV1, BOC22CFDEV2, BOC22CFPROD1, BOC22CFPROD2,
BOC22DEVEMS, BOC22DMS01, BOC22FINAID, BOC22FUSION, BOC22HOU3, BOC22IEA1, BOC22IEADEV1, BOC22KOFAXCAP, BOC22KOFAXCAPT,
BOC22RDWEB, BOC22SATRANE, BOC22TALWEB1, BOC22TALWEB2, BOC22TALWEBDEV1, BOC22TALWEBDEV2, BOC22WAPPORTAL, BOC22WAPSPF,
BOC22WEB5, BRAIN, CONTROLLER, DORSRV1, DORSRV2, ECHOAPI, ECHOAPITEST, ECHOPROC1, ECHOPROC6, ECHOPROC7, ECHOPROC8, ECHOTEST,
ECHOWEB, FAUWEB5, FAUWEB6, ISS, ISSDEV, NWRDCREMOTECON, PINKY, SCOM, XITRACS, XITRACSTEST, YAKKO
Expected End-user impact: During this time, systems will be unavailable when the servers are rebooted for changes to take effect. Afterwards clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.

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Posted in Banner and Admin Systems, Instructional Technologies, Systems

[Resolved] Frevvo is currently down

Frevvo has now been restored, as have the dependent services.

~~The Frevvo form server is currently down. This impacts, but is not limited to, the following:~~

~~Graduate Admissions Application~~
~~Undergraduate Admissions Application~~
~~Frevvo forms created under the fau.edu tenant~~

~~We are currently investigating the cause and will provide updates as they are available.~~

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

Potential Issues Connecting to the Campus VPN

VPN users connecting to the VPN may encounter an error that says “Authentication Rejected by Server” when they attempt to connect to the VPN. This is caused by a bug introduced in a recent Windows Update patch. If you encounter this error, upgrade your VPN client by downloading a new version from the VPN webpage. The VPN webpage is accessible from the OIT homepage. If you do not encounter the problem, and are prompted by the VPN to upgrade your client, allow it to do so to avoid potential issues in the future.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 11/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Canvas Maintenance
Description of change: OIT will be performing maintenance on Canvas. No disruption of service is anticipated.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Canvas
Affected systems: boc22devproc, Canvas – Hosted
Expected End-user impact: During this time, no downtime is expected. Once the update has been completed, users with a preferred name set in Workday or Banner will see the change in Canvas.

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Updates to FAU Account Self Services portal
Description of change: OIT will be applying patches to the backend systems to improve the account claiming process for users.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Google Apps and Gmail
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, no end-user impact is expected. Changes should not cause any loss of services or impact access to any sites.

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Email System Maintenance
Description of change: OIT will be preforming steps on the email system to enable additional encryption options
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: All Office 365 email users
Affected systems: Exchange 365
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance
Description of change: OIT will be moving several IPs from the old load balancer to the new load balancer hardware.
Downtime window start: 4:30 AM
Downtime window end: 6:00 AM
OIT Units involved in the change Systems, fauapps
Affected services: Coldfusion apps, OIM and anything that authenticates off OIM, alertportal.fau.edu, pinkypass, owlrec, hpc website,
Affected systems: boc22cfdev.fau.ed, boc22cfprod.fau.edu, boc22oudp.fau.edu, alertportal.fau.edu, ugapp.fau.edu, owlrec.fau.edu, pinkypass.fau.edu, hpc.fau.edu
Expected End-user impact: During this time, users will not be able to access the services listed above for about 10 minutes at a time while the IPs are being moved from the old load balancer to our new load balancer.

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora05, boc22ora07, odsprod
Expected End-user impact: During this time, services listed above will be unavailable

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Server Chassis Maintenance
Description of change: OIT/Systems will be performing maintenance on a server chassis
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring,
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p,
Expected End-user impact: During this time, services listed above will be unavailable. Most services are redundant, however SSO may be intermittenly unavailable

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Digital Signage Improvements
Description of change: OIT will be upgrading Fourwinds digital signage from 5.1.1 to 5.4 for the Marketing department.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Four Winds digital signage for the Marketing on-prem players.
Affected systems: 3 Marketing on-prem content players.
Expected End-user impact: During this time, the Marketing department will not be able to manipulate content during the upgrade, however, existing content will continue to be displayed. Once the upgrade is complete, OIT will need to update the 3 content players as well as any computer using Content manager for these 3 players.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized