OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/16/2025 and Thur 7/17/2025 from 10:00PM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

  1. Jupiter Campus System Migrations
    • Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted during the change window.
    • Start Time: July 17, 2025, 04:00 AM
    • End Time: July 17, 2025, 06:00 AM
    • Impacted Services: DNS and DHCP
    • End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
  2. PaperCut Database Migration
    • Description: Migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
    • Start Time: July 18, 2025, 07:00 AM
    • End Time: July 18, 2025, 08:00 AM
    • Impacted Services: Papercut
    • End User Impact: A brief interruption to printing services may occur during the database migration.
  3. Slate – New Import to Reflect DR Holds
    • Description: New import to reflect DR holds.
    • Start Time: July 17, 2025, 07:00 AM
    • End Time: July 17, 2025, 07:05 AM
    • Impacted Services: Slate
    • End User Impact: Staff and Students
  4. Owl Files and Transcript Request Grails Upgrade
    • Description: Upgrade Owlfiles and Transcript Request framework to the latest version to be up to date with new features and security updates.
    • Start Time: July 16, 2025, 10:00 PM
    • End Time: July 16, 2025, 11:00 PM
    • Impacted Services: Owlfiles and Transcript Request
    • End User Impact: Staff and Students
  5. Slate – Special Consideration Flags for Profile Admits
    • Description: Slate integration updates.
    • Start Time: July 17, 2025, 03:00 AM
    • End Time: July 17, 2025, 08:00 AM
    • Impacted Services: Slate will be available during this upgrade.
    • End User Impact: No user impact
  6. SQL to Update Students Records Interest Codes
    • Description: Updates student records interest codes loaded from common app to correct records that should not have PH indicator.
    • Start Time: July 16, 2025, 12:00 PM
    • End Time: July 16, 2025, 12:01 PM
    • Impacted Services: N/A
    • End User Impact: Students
  7. Server Maintenance
    • Description: OIT will be performing server maintenance from 10:00 PM until 12:00 AM on Wednesday, July 16th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, Non-Degree Application, and Egrades may be down intermittently. Uachieve will be unavailable.
    • Start Time: July 16, 2025, 10:00 PM
    • End Time: July 17, 2025
    • Impacted Services: Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Non-Degree, Egrades
    • End User Impact: All
Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/9/2025 and Thur 7/10/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance

  • Description: OIT will be performing server maintenance on 7/10 at 04:00am-05:00am affecting sso.fau.edu.
  • Start Time for Change: Thu 7/10/25 4:00 AM
  • End Time of Change: Thu 7/10/25 5:00 AM
  • Impacted Services: Following services may be affected:
    sso.fau.edu
  • End user impact: Should have no end user impact.

Disable Otter.AI in Microsoft Tenant

  • Description: OIT will be disabling access to Otter.AI from the FAU Microsoft 365 environment on July 9th, 2025.
  • Start Time for Change: Wed 7/9/25 7:00 AM
  • End Time of Change: Wed 7/9/25 7:00 AM
  • Impacted Services: N/A – no university-provided services are affected
  • End user impact: Users that had been using Otter.AI to take notes in teams meetings will need to utilize a different product or utilize the built-in features in teams.

Network Maintenance – All Campuses Saturday July 12th from 12:00 a.m. until 3:00 a.m.

  • Description: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday July 12th. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
  • Start Time for Change: Sat 7/12/25 12:00 AM
  • End Time of Change: Sat 7/12/25 3:00 AM
  • Impacted Services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted such as Appworx.
  • End user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services.

Banner Maintenance

  • Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 10 July. Banner will not be available during this time.
  • Start Time for Change: Thu 7/10/25 12:00 AM
  • End Time of Change: Thu 7/10/25 7:00 AM
  • Impacted Services: Banner Admin, Self-Service, Registration
  • End user impact: All end users of Banner.
Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

[Resolved] Virtual Apps is currently unavailable

Update: Virtual Apps is now available again.

We are currently experiencing an issue with FAU Virtual Apps. OIT is working closely with the vendor to resolve the issue as soon as possible. We apologize for any inconvenience.

Posted in Educational Technologies, Systems

Virtual Apps is currently unavailable

We are currently experiencing an issue with FAU Virtual Apps. OIT is working closely with the vendor to resolve the issue as soon as possible. We apologize for any inconvenience.

Posted in Educational Technologies, Uncategorized

UPDATE: Single-Sign On Test Unavailable

At this time Single Sign-on Test (SSOT) is functioning and users should be able to sign-in to TEST systems. We are currently monitoring the situation and will update if it changes.

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We are currently experiencing issues with Single-Sign On Test (SSOT). Our team is currently working to restore the service. We will update this post once the issue has been resolved.

We apologize for any inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[Resolved] Mediasite Catalog

The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.

Posted in Canvas / LMS, Lecture Capture

[Update] Mediasite Catalog

We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.

Posted in Canvas / LMS, Lecture Capture

Mediasite Catalog

Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas.  A case has been opened and is pending with the vendor.

If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Zoom Canvas Integration Errors

UPDATE: This is resolved. The integration is back to normal operation.

Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.

In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:

  1. Go to https://fau-edu.zoom.us and click the Sign In button.
  2. If prompted, sign in with your FAU credentials.
  3. Click the Meetings button in the navigation menu on the left.
  4. Click the title of your upcoming meeting.
  5. Click the copy button for the Invite Link (screenshot below):
  1. Paste the link in a message/announcement to the attendees/students that need to attend.

Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.

Posted in Canvas / LMS, Educational Technologies, Video Conferencing

[Resolved] Issue with multiple Zoom Services

Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.

Posted in Canvas / LMS, Video Conferencing