FAU OIT Research Computing experienced an Air Conditioning outage on the Jupiter Campus today, February 22, 2025. Physical Plant and OIT have corrected the issue, and most online services are currently available. The team is investigating the HPC clusters and bringing them online as quickly as possible.
[Resolved] 02/22/2025 Research Computing Outage
Posted in Educational Technologies, Research Computing
Duo SMS/Telephony Authentication unavailable
Our two factor authentication Duo is currently experiencing an issue causing SMS and Phone Call delivery failures. The vendor is currently investigating and a status is available at https://status.duo.com/
Duo Mobile push notifications continue to function as normal and we recommend that you setup your mobile device with Duo Mobile using the instructions below: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=73770
Thank you
Office of Information Technology
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/06/2025 from 4:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Printing Services Maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, February 6th, between the hours of 4AM and 7AM.
Change window start: 2/06/2025 4:00 AM
Change window end: 2/06/2025 7:00 AM
Affected services: Papercut pay for printing services including lab printing, pop-up client printing and web printing via fauprint.fau.edu.
Expected End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.
Deploy New Alert Software that will replace Altertus to Boca
Description of change: OIT will silently push out new SirCom alert software to all Intune/SCCM managed laptops and desktops for the Boca Campus starting Friday, February 7, at midnight.
Change window start: 2/07/2025 12:00 AM
Change window end: 2/14/2025 12:00 AM
Affected services: Intune Managed desktops and laptops
Expected End-user impact: None.
Banner graduation date change for College of Medicine
Description of change: OIT will be making a change to update the graduation date for the entire upcoming College of Medicine graduation class from 5/5/2025 – 5/6/2025.
Change window start: 2/06/2025 6:00 AM
Change window end: 2/06/2025 8:00 AM
Affected services: Banner
Expected End-user impact: ​Services will be available.
[Monitoring] Mediasite Unavailable (FAU networks)
Mediasite is once again accessible from FAU campus networks. Classroom recordings from 1/28/2025 are in process now and should be available shortly. We continue to monitor the service for any recuring issues.
Posted in Canvas / LMS, Lecture Capture
[Update] Mediasite Unavailable (FAU networks)
Mediasite continues to be unavailable from FAU campus networks. While Mediasite is available off campus, the interruption on FAU’s network will prevent the upload of new lecture capture videos. Classes are still recorded but will not be available until the issue is resolved.
Where appropriate, users are encouraged to use alternative methods for recording, such as Zoom.
Posted in Canvas / LMS, Lecture Capture
Mediasite Unavailable
Currently, Mediasite is unavailable. The vendor has been alerted and is working on a solution.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Recording delays
Mediasite recording processing has returned to normal.
Posted in Canvas / LMS, Lecture Capture
Mediasite Recording delays
Mediasite is experiencing difficulties with their system that may manifest as delays or failures for processing recordings. They have identified the issue and are testing a solution.
Updates will be provided as they are made available.
Posted in Canvas / LMS, Lecture Capture
Mediasite Maintenance
Mediasite will undergo scheduled maintenance January 25, between 1:00am and 5:00am EST. Extended downtime is not expected. However, the site may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Issues Affecting Canvas Login Attempts
This issue has been resolved as per Instructure’s status page.
Users are currently experiencing errors when attempting to log into Canvas. This has been reported and is being investigated. If you experience issues, please try to sign in later. We will update this post with new details as we have more info.