Users are experiencing a LTI error when trying to access Mediasite through Canvas. OIT is aware problem and is investigating the situation with the vendor. We will provide updates as more information becomes available.
Mediasite-Canvas Integration Error
New Minimum Zoom Version
We want to inform you that the minimum Zoom Version supported will be 5.13.5. If your client does not update automatically, please download and install the latest updates to your Zoom desktop client. In addition, Zoom will no longer support clients below 5.13.5 on November 4th, 2023.
For instructions on how to update the Zoom client, check out Zoom’s video documentation.
3 Ways to update your Zoom Client
- Open the Zoom client and click Update from the notification banner.
- From your profile, click Check for Updates.
- Go to zoom.us/download for updates.
[RESOLVED] – Lockdown Browser Issue
Update: LockDown Browser for Windows, version 2.1.1.05, has been released. This release addresses a false positive with AVG and Avast virus detection software and security enhancements.
Existing installs of LockDown Browser will be auto-updated shortly. To obtain the latest version (2.1.1.05) use the “Check for Update” feature or run the full installation program.
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There is a known issue with Respondus Lockdown Browser for Windows for users running AVAST or AVG anti-virus software.
Both anti-virus products are currently being incorrectly detected by LockDown Browser as a blocked application. They are working to create a fix to correct this “false positive,” and this fix will take a few weeks.
Respondus advises students running either product that they will need to temporarily disable Avast/AVG when needing to take an exam that requires LockDown Browser. Once the exam is submitted, they can enable Avast/AVG again. Alternatively, they can disable Avast/AVG, but utilize a different anti-virus product on their computer until the fix is available.
Posted in Canvas / LMS
[UPDATE] AT&T Connectivity Issues to FAU
The connectivity issues between AT&T and FAU appear to be improving and FAU services should be generally available to users on AT&T internet connections at this time. We are still seeing small amounts of packet loss, however, affecting both AT&T and Comcast. These disruptions appear to be the result of several fiber cuts across south Florida causing congestion at ISPs.
Posted in Canvas / LMS, Network and Telecom
AT&T Connectivity Issues to FAU
AT&T internet users are currently experiencing issues connecting to FAU. Other internet service providers that utilize AT&T connectivity may also be affected. As a result of these issues, some users will experience dropped traffic, slow-loading web pages, and other degradation of performance. We will provide an update when we have more information.
Mediasite Update
The vendor will be updating Mediasite to the latest release during the scheduled maintenance window on September 23, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[NETWORK DISRUPTION] – Boca Raton Campus – 9:35 a.m. to 9:45 a.m.
The Boca Raton campus experienced network disruptions between 9:35 a.m. and 9:45 a.m. today due to hardware issues. These disruptions may have prevented users from accessing FAU technology services as well as access to the internet from most FAU campuses.
Posted in Canvas / LMS, Network and Telecom
Mediasite Update
Sonic Foundry will be updating Mediasite Video Cloud to the latest release during the scheduled maintenance window on August 27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
Simple Syllabus Working Slower Than Usual
Simple Syllabus is experiencing slow-downs and sporadic errors because of start-of-semester web traffic. They have notified us that they are addressing this issue through the evening to bring things back up to speed.
Posted in Canvas / LMS, Educational Technologies
RESOLVED: Some Mediasite Catalog Presentations Unavailable
The issue preventing some users from accessing Mediasite Catalog presentations has been resolved.
Tagged with: Canvas, Mediasite
Posted in Canvas / LMS, Educational Technologies, Lecture Capture, Uncategorized
Posted in Canvas / LMS, Educational Technologies, Lecture Capture, Uncategorized