Zoom has resolved issue that was causing a subset of users to be unable to reach zoom.us.
Zoom – Website inaccessible
Zoom monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Zoom engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Posted in Canvas / LMS, Video Conferencing
Zoom Software, Required Update
On November 5th, 2022, customers will be required to update their Zoom client to version 5.8.6 or higher. This is a system-wide requirement enforced by Zoom. FAU users should already be using version 5.10 or higher. Users should always use the latest version, when possible. Failure to upgrade will result in loss of access to the entire zoom network.
Users can download the latest Zoom clients at: https://zoom.us/download
Posted in Canvas / LMS, Video Conferencing
Resolved – Mediasite Catalogs
Presentations are once again available in Mediasite Catalogs in Canvas.
Posted in Canvas / LMS, Lecture Capture
Mediasite Catalog not updating
Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.
Posted in Canvas / LMS, Lecture Capture
Mediasite processing delayed
Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.
Posted in Canvas / LMS, Lecture Capture
Mediasite inaccessible
Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Users Reporting Issues with Grade Submission in Canvas
This issue has been resolved. If you ran into problems using Grade Submission in Canvas, please try again now.
If you run into further issues, let us know by filling out this Help Desk request.
Instructors are reporting an error when trying to access Grade Submission in their Canvas courses. We’re looking into the issue and working on a solution.
Posted in Canvas / LMS
[Resolved] Canvas Users are experiencing Slowness and Errors
Update as of 2:42 PM: The incident has been resolved.
Update as of 2:36 PM: A fix has been implemented and they are monitoring the results.
Update as of 2:31 PM: Instructure has identified the issue and a fix is being implemented.
Instructure has reported that a large portion of Canvas clients are experiencing slowness and errors in the US. We are monitoring their status of the issue and will post updates here as they come in.
Posted in Canvas / LMS, Instructional Technologies